| Posted by Alex Merph, 04-14-2016, 05:20 AM | |
SeFlow.it not refund my money.....
I bought a virtual server for 7 euros and free of anti-DDoS protection test for 9 euros per month.
Immediately after my websites earned this server appeared DDoS attack and 80% of people were not able to access the site, and in their consoles were the rules for blocking bots. Writing in support of it the first time they told me that there is no problem, the problem with my software on a server. Although the disconnection was always with the same IP address if it was a mistake on the software each time was different customers who could not access.
After they told me that all the same they have corrected and now everything should be fine.
On the second day again DDoS my server and have 50% could not connect to the server, and the Help Desk does not deny it ...
After a long conversation, I said that I wanted to get a refund because I was not satisfied with a server that does not withstand DDoS attacks, and for this reason I bought it. I do not need a virtual server, I need a server + protection. It is because I have to protect it and bought ...
I did not do a refund, the server is turned off, and then removed from the general account of their system. And now I can not access the server in the control panel and all their billing system. I stayed only messages on their answering mail if they need something I can attach them to messages below.
Hopefully here I somehow help with the return of funds
Server I used only 3 days, the quality of protection "complete S H I T"'
Sorry my language is not very good, I'm from Russia)))
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| Posted by net, 04-14-2016, 05:27 AM | |
Moved > VPS Hosting.
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| Posted by Savio13, 04-14-2016, 07:49 AM | |
Do they offer refunds in there TOS?
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| Posted by MatteoB, 04-14-2016, 04:43 PM | |
Dear Alex,
i'm sorry to read this, we did our best to satisfy you, but was very hard for us explain you that "segfault" error on the server is not related to ddos protection
When you experienced first downtime you had a segfault in your nginx configuration. We tried explain you that was not a ddos mitigation problem, after 24 hours you confirmed (i have ticket on my desk) that was a nginx misconfiguration. 2 days passed and you got new attacks. You opened a ticket where some user can't view your website, and we detected, within 10 minutes from your request, that one of the rules blocked about 30% of russian users and we fixed it. After that, we asked your test ip to check the website. You said in ticket that he can't still access on it, but we not saw any new connection from that ip. When you realized that we can monitor ip trought our mitigation system you replaied that user with that ip is no more avaiable and was not possible check. We asked you new ip that can't access it, just to be sure that new rule work well, but you refused to give us. i not understand why you did it if you was sure that some users can't access to your website, we was here to help you. When you asked refund, we not denied it, just saying you that was not possible because you used 30 days free trial service.
We protected your website except for ping reply, that we block during attack(i mean, what's the problem to block icmp on a website?), we gave you free trial for protections.... and last, but not last, when you brough some weeks ago a flexcloud you not paid last invoice leaving a debt that we ignored it.
Last edited by MatteoB; 04-14-2016 at 04:54 PM.
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| Posted by AndriusPetkus, 04-14-2016, 04:46 PM | |
It is possible to buy something reliable for 9 euros/month? LOL
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| Posted by MatteoB, 04-14-2016, 04:58 PM | |
Yes is possible, he brought an OnAPP VM on H.A. enviroment and SSD Disks. The protection is the same that is now covering most italian governement websites. He received just 300Mbps of tcp-syn, nothing nothing to worry. As all our pingdom monitor showed website up during attack, we can browse website, we just asked test ip that can't connect.
Regards
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| Posted by SenseiSteve, 04-14-2016, 05:44 PM | |
Not providing that IP sends up lots of red flags. Hopefully, you'll be happier with your next provider.
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| Posted by Alex Merph, 04-14-2016, 06:00 PM | |
You probably did not understand me, but I told you that segfault is not the cause of disconnection ... I have the same server with a 1 to 1 configuration and there is no disconnection despite segfault error ... This is the first. Second, ucmp I showed to you it was easier to check what the problem is. After your client patches and siog not access the server .... I asked for a refund for the server, I do not need such protection, and I bought the server because you have said that there is sewn 800 gigabits, and it does not work. .. I never would not buy a server without protection, EVER! The last server, I just did not want to renew because I do not use servers for which protection is bad, I do not make sense to renew it. Spending time on the waiver services I would not make sense to you that have nothing to lose, unlike me. Once again - I do not need a server without protection, your protection that gave me a free test turned out by **** on this and I do not need a server to understand?
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| Posted by MatteoB, 04-14-2016, 06:11 PM | |
hi,
1° attack:
You can access to ssh, use ftp, use any service on the server. You had segfault on the server about nginx, i get a fetch call from a whitelisted server (to bypass protection) and http connection was refused. When you fixed segfault website become accessible, why you still insist that was a protection fault? (consider that website still unaccessible for lots hours after the attack....)
2° attack
You shown us a problem and you gave us ip that can't access to your server. We checked and fixed in 10 minutes replacing rule that cause the problem, why you not checked again after our fix?
By the way you explain your reason and i rebated it.
If you want clarify it please don't esitate to contact me directly to matteob [ at ] seflow [dot] net and i will be happy to assist you.
King Regards
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| Posted by Rodnik, 04-14-2016, 07:53 PM | |
To be fair, this is a very low price for this service and it seems the provider has tried to offer support, no?
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| Posted by Alex Merph, 04-15-2016, 03:17 AM | |
I wrote, segfault error does not affect the TCP connection to the server !!!!
I have the same server, and there are the same mistakes all the clients are connected without any problems!
I do not see any sense in the protection that must be configured manually, when you state there about 800 gigabits when 2-3 gigabit traffic and half did not reach the server.
I have no sense of the use of the server where there is no protection, he told me quite simply not interested. You will understand this or not?
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