| Posted by igrowyourbiz, 11-25-2008, 01:08 PM | | REVIEW: 24x7ServerManagement.com - My Bad Experience
Normally I don't even bother with telling my bad experiences...they happen...and usually its miscommunication etc
In this instance, I think its just piss-poor management and a lack of quality control.
This individual/company is obviously a broker. Charging primarily US people and then offloading the work to the cheapest person overseas.
Depending on how much money they need determines how much they charge.
Here are some snippets of previous conversations:Friday, August 15, 2008 15:54 PM] I GROW Your Biz: do u install codecs?
[Friday, August 15, 2008 15:54 PM] SrvManager: For streaming server ?
[Friday, August 15, 2008 15:54 PM] I GROW Your Biz: uh
[Friday, August 15, 2008 15:54 PM] I GROW Your Biz: i dunno
[Friday, August 15, 2008 15:54 PM] I GROW Your Biz: ffmpeg
[Friday, August 15, 2008 15:54 PM] I GROW Your Biz: etc
[Friday, August 15, 2008 15:55 PM] SrvManager: We can install ffmpeg and other required codecs etc
[Friday, August 15, 2008 15:55 PM] I GROW Your Biz: how much?
[Friday, August 15, 2008 15:57 PM] SrvManager: $80to Install ffmpeg with Mplayer + Mencoder, LAME, MP3 Encoder.
so....80 bucks to install ffmpeg...aug 2008...i got someone else to do the job.[Monday, September 22, 2008 10:42 AM] SrvManager: $50
[Monday, September 22, 2008 10:42 AM] SrvManager: We will get the server harden
[Monday, September 22, 2008 10:42 AM] SrvManager: and find out all the suspicious files
[Monday, September 22, 2008 10:48 AM] I GROW Your Biz: yah but 50 bucks for one time?
[Monday, September 22, 2008 10:48 AM] SrvManager: yes
[Monday, September 22, 2008 10:48 AM] I GROW Your Biz: doesnt all that come in monthly packages
[Monday, September 22, 2008 10:48 AM] I GROW Your Biz: sorry i thought you were a diff company
[Monday, September 22, 2008 10:48 AM] I GROW Your Biz: there is a guy that offered me 50 a month
[Monday, September 22, 2008 10:48 AM] I GROW Your Biz: to manage the server
[Monday, September 22, 2008 10:48 AM] SrvManager: ok
[Monday, September 22, 2008 10:49 AM] I GROW Your Biz: i thought you were 24x7servermanagement
[Monday, September 22, 2008 10:49 AM] SrvManager: I am from 24x7servermanagement.com
[Monday, September 22, 2008 10:49 AM] I GROW Your Biz: lol
[Monday, September 22, 2008 10:49 AM] I GROW Your Biz: then why you trying to trick me? lol
[Monday, September 22, 2008 10:49 AM] I GROW Your Biz: u told me $50
[Monday, September 22, 2008 10:49 AM] I GROW Your Biz: to do all that
[Monday, September 22, 2008 10:49 AM] I GROW Your Biz: when i first got the server
[Monday, September 22, 2008 10:50 AM] SrvManager: I am not sure if i had a talk with you earlier. I am not remembering exactly
THAT should have been my clue...not to trust them, try to sell me a service for one time, that could cover a month for the same price![Monday, September 22, 2008 10:50 AM] I GROW Your Biz: ok well what is your monthly plan for 50 a month cover?
[Monday, September 22, 2008 10:51 AM] SrvManager: Yes but it does not cover ffmpeg
[Monday, September 22, 2008 10:51 AM] SrvManager: fixing service and securing is covered
[Monday, September 22, 2008 10:51 AM] I GROW Your Biz: well i suspect after you fix the server, ffmpeg will install
[Monday, September 22, 2008 10:52 AM] I GROW Your Biz: but you said it was 50 for one time
[Monday, September 22, 2008 10:52 AM] I GROW Your Biz: not for the month
[Monday, September 22, 2008 10:52 AM] I GROW Your Biz: and thats what i dont understand
[Monday, September 22, 2008 10:52 AM] I GROW Your Biz: why you are telling me somthing different than your site and your posts
[Monday, September 22, 2008 10:52 AM] SrvManager: One time charge was for finding out the hacker
[Monday, September 22, 2008 10:52 AM] SrvManager: Not for management plan
[Monday, September 22, 2008 10:52 AM] I GROW Your Biz: your management plan covers that
[Monday, September 22, 2008 10:53 AM] SrvManager: If you are looking for management plan that is good enough
[Monday, September 22, 2008 10:53 AM] I GROW Your Biz: Re-secure a server after intrusion
[Monday, September 22, 2008 10:53 AM] I GROW Your Biz: why would i pay 50 for one time, when i could have it the whole month long?
[Monday, September 22, 2008 10:53 AM] SrvManager: Once you order you will have to post a ticket
based off of that conversation, I hired them for a month of service...supposedly they fixed the issue
so that brings me to my lasted "experience" in which i asked if they could do FFMPEG install
WOW... HALF PRICE....PLUS they will configure the server AND install PHP motion...for HALF PRICE! wow! $40 is less than a month of server maintenance, or a ONE TIME configuration, or FFMPEG install by itself..what a deal...right?
WRONG!
needless to say as per this post: http://www.webhostingtalk.com/showthread.php?t=737775
they screwed it up, then lied about it. Had the nerve to say I was impatient and they COMPLETED the install (must be user error).
here are the logsAYPAL DISPUTE===
From Buyer - Need Promo, LLC
11/24/2008 19:28 PST
i paid specifically to have ffmpeg installed, and i was told it was done, only to find out it was not.
THen when i complained i was told it would be taken care of, but then got a message that they tried 3 times and could not do it and were going to talk to an administrator...I do not get responses to my messages.
I want my money back as this was a rush and had to hire someone else to do this for me.
From Seller - Geeks Solutions
11/24/2008 20:53 PST
For your Information ffmpeg is installed and it should be working fine, Its just not activated as php module, Also you need to keep this in mind that we have also installed phpmotion and server setups. If you do not know how it works then you need to ask your admins. However you attitude is little rude and no patience i am sorry for that. We are refunding your money back.
Thanks
From Seller - Geeks Solutions
11/24/2008 20:54 PST
refunded back
A Refund was issued.
11/24/2008 20:54 PST
As of 11:206 AM 11/25/08.... the "phpmotion" site does not work, ffmpeg does not show in the phpinfo page of installed modules, and I hired them for this days ago? Yet "I'm" impatient? when is a reasonable amount of time?
I know how php motion works, you upload a video and it converts it to flv and makes a thumbnail image...thats not happening on the installation....and server "setup" was non-existent.
In effect they did NOTHING
Don't waste your time with this group unless you have something really simple for a hobby server...if its production or a company or for clients, my opinion is you should STAY AWAY.=======MY IM log of the event:
Session Start (igrowyourbizrvManager): Thu Nov 20 12:16:49 2008
[Thursday, November 20, 2008 12:16 PM] I GROW Your Biz: (Link: http://www.webhostingtalk.com/showth...35#post5417535
[Thursday, November 20, 2008 12:16 PM] I GROW Your Biz: u want to bid on that?
[Thursday, November 20, 2008 12:26 PM] SrvManager: checking
[Thursday, November 20, 2008 12:30 PM] SrvManager: Yes
[Thursday, November 20, 2008 12:30 PM] SrvManager: can do it now
[Thursday, November 20, 2008 12:30 PM] SrvManager: Pricing $40
[Thursday, November 20, 2008 12:34 PM] I GROW Your Biz: what does that include plz?
[Thursday, November 20, 2008 12:34 PM] SrvManager: cpanel/whm / fantastico and ffmpeg with all the required modules
[Thursday, November 20, 2008 12:42 PM] SrvManager: Ok you need phpmotion as well
[Thursday, November 20, 2008 12:42 PM] SrvManager: will do it
[Thursday, November 20, 2008 12:45 PM] I GROW Your Biz: how much trota
[Thursday, November 20, 2008 12:45 PM] SrvManager: $40
[Thursday, November 20, 2008 12:53 PM] I GROW Your Biz: ok well you guys have done good work in the past for us
[Thursday, November 20, 2008 12:53 PM] I GROW Your Biz: lets do it
[Thursday, November 20, 2008 12:53 PM] SrvManager: ok
[Thursday, November 20, 2008 12:53 PM] I GROW Your Biz: what do you need me to give you?
[Thursday, November 20, 2008 12:53 PM] SrvManager: email me the server logins at sales@24x7servermanagement.com
[Thursday, November 20, 2008 12:54 PM] SrvManager: and i will look into it right now
[Thursday, November 20, 2008 12:55 PM] I GROW Your Biz: can i just forward you what softlayer sent me?
[Thursday, November 20, 2008 12:55 PM] SrvManager: yep
[Thursday, November 20, 2008 12:56 PM] I GROW Your Biz: ok sent from webmaster@igrowyourbiz.com
[Thursday, November 20, 2008 12:57 PM] SrvManager: checking
[Thursday, November 20, 2008 12:58 PM] SrvManager: haven't received it
[Thursday, November 20, 2008 12:58 PM] I GROW Your Biz: plz check spam
[Thursday, November 20, 2008 12:58 PM] SrvManager: yea
[Thursday, November 20, 2008 12:59 PM] I GROW Your Biz: sending again from diff server
[Thursday, November 20, 2008 13:00 PM] I GROW Your Biz: this is subject
[Thursday, November 20, 2008 13:00 PM] I GROW Your Biz: FW: Your SoftLayer Order (69079) has been approved
[Thursday, November 20, 2008 13:00 PM] SrvManager: ok
[Thursday, November 20, 2008 13:01 PM] SrvManager: ok got it now
[Thursday, November 20, 2008 13:01 PM] I GROW Your Biz: from which email?
[Thursday, November 20, 2008 13:01 PM] SrvManager: (Link: mailtoupport@seoex.com)support@seoex.com
[Thursday, November 20, 2008 13:01 PM] I GROW Your Biz: ok so webmaster didnt come through
[Thursday, November 20, 2008 13:02 PM] SrvManager: yes
[Thursday, November 20, 2008 13:02 PM] I GROW Your Biz: from igrowyourbiz?
[Thursday, November 20, 2008 13:02 PM] SrvManager: That mail is showing that the server is still under provision
[Thursday, November 20, 2008 13:02 PM] SrvManager: Have you received any other email from them yet ?
[Thursday, November 20, 2008 13:02 PM] I GROW Your Biz: yes i did
[Thursday, November 20, 2008 13:02 PM] I GROW Your Biz: that login should work
[Thursday, November 20, 2008 13:02 PM] SrvManager: can you forward that
[Thursday, November 20, 2008 13:04 PM] I GROW Your Biz: sent
[Thursday, November 20, 2008 13:06 PM] SrvManager: ok got it
[Thursday, November 20, 2008 13:06 PM] SrvManager: i will check
[Thursday, November 20, 2008 13:41 PM] *** "SrvManager" signed off at Thu Nov 20 13:41:30 2008.
[Thursday, November 20, 2008 14:12 PM] *** "SrvManager" signed on at Thu Nov 20 14:12:12 2008.
[Thursday, November 20, 2008 14:12 PM] SrvManager: sorry got DC, Installing ffmpeg is in progress
[Thursday, November 20, 2008 14:13 PM] I GROW Your Biz: ok
[Thursday, November 20, 2008 14:13 PM] I GROW Your Biz: i am leaving for a few
[Thursday, November 20, 2008 14:13 PM] SrvManager: ok
[Thursday, November 20, 2008 14:13 PM] I GROW Your Biz: please install php motion for (Link: www.mycustomer'ssite.com)www.mycustomer'ssite.com
[Thursday, November 20, 2008 14:13 PM] I GROW Your Biz: and set up nameservers
[Thursday, November 20, 2008 14:13 PM] SrvManager: ok
[Thursday, November 20, 2008 14:13 PM] I GROW Your Biz: ns1.mycustomer'ssite.com and ns2.mycustomer'ssite.com
[Thursday, November 20, 2008 14:13 PM] SrvManager: k
[Thursday, November 20, 2008 14:13 PM] I GROW Your Biz: also you can remove the tagline that says powered by php motion, we have license to remove
[Thursday, November 20, 2008 14:14 PM] I GROW Your Biz: and then just send the paypal bill, i will take care of it when i get back in a few hours
[Thursday, November 20, 2008 14:14 PM] SrvManager: ok
Session Close (SrvManager): Thu Nov 20 14:20:11 2008
Session Start (igrowyourbizrvManager): Thu Nov 20 15:14:06 2008
[Thursday, November 20, 2008 15:14 PM] SrvManager: hi
[Thursday, November 20, 2008 15:14 PM] *** Auto-response sent to SrvManager: I am currently away from the computer.
[Thursday, November 20, 2008 15:14 PM] SrvManager: can you send the phpmotion installation files
[Thursday, November 20, 2008 15:46 PM] SrvManager: (Link: http://phpmotion.com/forum/index.php...php?board=21.0
[Thursday, November 20, 2008 15:53 PM] SrvManager: you there ?
[Thursday, November 20, 2008 16:25 PM] SrvManager: server setup , along with fantastico and FFmpeg are installed.
[Thursday, November 20, 2008 16:26 PM] SrvManager: 174.36.xx.xx ns1.mycustomer'ssite.com
174.36.xx.xx ns2.mycustomer'ssite.com
[Thursday, November 20, 2008 16:26 PM] SrvManager: nameservers are also done
[Thursday, November 20, 2008 17:20 PM] SrvManager: I will be back after 6 hours , please email me the phpmotion installation files and i will install it
[Thursday, November 20, 2008 17:20 PM] SrvManager: thanks
[Thursday, November 20, 2008 19:44 PM] I GROW Your Biz: hello
[Thursday, November 20, 2008 19:44 PM] *** Auto-response from SrvManager: I am away from my computer right now.
[Thursday, November 20, 2008 19:48 PM] I GROW Your Biz: u there?
[Thursday, November 20, 2008 22:38 PM] I GROW Your Biz: ?
[Thursday, November 20, 2008 23:32 PM] I GROW Your Biz: hello
[Thursday, November 20, 2008 23:58 PM] I GROW Your Biz: i need to speak with someone
[Friday, November 21, 2008 00:25 AM] I GROW Your Biz: its been more than 6 hours, if you cant finish the job you need to let me know so i can get someone else to do it
[Friday, November 21, 2008 01:14 AM] SrvManager: Hi
[Friday, November 21, 2008 01:14 AM] I GROW Your Biz: hey
[Friday, November 21, 2008 01:14 AM] SrvManager: sorry for the delay i was stucked in traffic
[Friday, November 21, 2008 01:14 AM] I GROW Your Biz: ok
[Friday, November 21, 2008 01:14 AM] I GROW Your Biz: i sent you an email
[Friday, November 21, 2008 01:14 AM] SrvManager: Ok checking
[Friday, November 21, 2008 01:14 AM] I GROW Your Biz: i dont have anything to send you
[Friday, November 21, 2008 01:15 AM] I GROW Your Biz: u have to download source for phpmotion
[Friday, November 21, 2008 01:15 AM] I GROW Your Biz: also i got an error email
[Friday, November 21, 2008 01:15 AM] I GROW Your Biz: i forwarded it
[Friday, November 21, 2008 01:15 AM] SrvManager: ok i will fix those errors
[Friday, November 21, 2008 01:15 AM] SrvManager: but i think you need to register your account with phpmotion to download the source files
[Friday, November 21, 2008 01:16 AM] I GROW Your Biz: hmmm...holdon
[Friday, November 21, 2008 01:22 AM] I GROW Your Biz: are you able to download this
[Friday, November 21, 2008 01:22 AM] I GROW Your Biz: (Link: http://downloads.phpmotion.com/V2.1/.../V2.1/PHP5.zip
[Friday, November 21, 2008 01:22 AM] SrvManager: give me the logins
[Friday, November 21, 2008 01:22 AM] SrvManager: it wont allow me to download directly
[Friday, November 21, 2008 01:22 AM] I GROW Your Biz: paypal@hotcityradio.com
[Friday, November 21, 2008 01:23 AM] I GROW Your Biz: password
[Friday, November 21, 2008 01:23 AM] I GROW Your Biz: should be into forum
[Friday, November 21, 2008 01:23 AM] SrvManager: ok
[Friday, November 21, 2008 01:23 AM] I GROW Your Biz: i couldnt log into put in support ticket on main site though
[Friday, November 21, 2008 01:23 AM] SrvManager: ok let me check
[Friday, November 21, 2008 01:23 AM] SrvManager: ok i got the source file
[Friday, November 21, 2008 01:23 AM] SrvManager: thanks
[Friday, November 21, 2008 01:29 AM] I GROW Your Biz: this error came again
[Friday, November 21, 2008 01:29 AM] I GROW Your Biz: [ipcheck] Problems with dns setup on mycustomer'ssite.mycustomer'ssite.com
[Friday, November 21, 2008 01:29 AM] I GROW Your Biz: same like email i sent you
[Friday, November 21, 2008 01:29 AM] SrvManager: ok fixing it
[Friday, November 21, 2008 01:38 AM] SrvManager: ok fixed those errors
[Friday, November 21, 2008 01:38 AM] SrvManager: got the installation instructions
[Friday, November 21, 2008 01:38 AM] SrvManager: (Link: http://wiki.phpmotion.com/doku.php?i...n_instructions
[Friday, November 21, 2008 01:38 AM] SrvManager: working on it
[Friday, November 21, 2008 01:41 AM] SrvManager: hi
[Friday, November 21, 2008 01:41 AM] SrvManager: where you want to install the phpmotion
[Friday, November 21, 2008 01:41 AM] SrvManager: (Link: http://mycustomer'ssite.com/)http://mycustomer'ssite.com/ or (Link: http://mycustomer'ssite.com/phpmotion)http://mycustomer'ssite.com/phpmotion ?
[Friday, November 21, 2008 01:42 AM] I GROW Your Biz: (Link: http://mycustomer'ssite.com/)(Link: http://mycustomer'ssite.com/)http://mycustomer'ssite.com/
[Friday, November 21, 2008 01:42 AM] SrvManager: ok
[Friday, November 21, 2008 01:43 AM] I GROW Your Biz: brb 20 ,ims
[Friday, November 21, 2008 01:57 AM] I GROW Your Biz: back
[Friday, November 21, 2008 01:57 AM] SrvManager: ok almost done
[Friday, November 21, 2008 01:57 AM] SrvManager: setting up php extension
[Friday, November 21, 2008 02:21 AM] SrvManager: hi
[Friday, November 21, 2008 02:21 AM] I GROW Your Biz: hi
[Friday, November 21, 2008 02:22 AM] SrvManager: You will have tor resolve the domain first
[Friday, November 21, 2008 02:22 AM] SrvManager: and then proceed with the setup
[Friday, November 21, 2008 02:22 AM] SrvManager: (Link: http://174.36.199.50/~site/setup/)ht...0/~site/setup/
[Friday, November 21, 2008 02:22 AM] SrvManager: as it will create config files and put temporary path
[Friday, November 21, 2008 02:22 AM] SrvManager: nameservers are setup
[Friday, November 21, 2008 02:22 AM] I GROW Your Biz: so i have to contact you tomorrow?
[Friday, November 21, 2008 02:23 AM] SrvManager: just update the nameservers so the sites resolves and we can proceed with the installation
[Friday, November 21, 2008 02:23 AM] SrvManager: rest all is setup
[Friday, November 21, 2008 02:23 AM] SrvManager: 174.36.xx.xx ns1.mycustomer'ssite.com
174.36.xx.xx ns2.mycustomer'ssite.com
[Friday, November 21, 2008 02:24 AM] I GROW Your Biz: i dont have access to that
[Friday, November 21, 2008 02:24 AM] SrvManager: hmm
[Friday, November 21, 2008 02:24 AM] I GROW Your Biz: i have to wait for client to do that
[Friday, November 21, 2008 02:25 AM] SrvManager: ok
[Friday, November 21, 2008 02:25 AM] I GROW Your Biz: i will contact you in 8-10 hours
[Friday, November 21, 2008 02:25 AM] I GROW Your Biz: im gonna go to bed now
[Friday, November 21, 2008 02:25 AM] SrvManager: Ok
[Friday, November 21, 2008 03:42 AM] *** You have been disconnected. Fri Nov 21 03:42:45 2008.
[Friday, November 21, 2008 03:45 AM] *** "SrvManager" signed on at Fri Nov 21 03:45:42 2008.
[Friday, November 21, 2008 03:57 AM] *** You have been disconnected. Fri Nov 21 03:57:52 2008.
[Friday, November 21, 2008 03:58 AM] *** "SrvManager" signed on at Fri Nov 21 03:58:03 2008.
[Friday, November 21, 2008 10:43 AM] I GROW Your Biz: u there?
[Friday, November 21, 2008 11:06 AM] I GROW Your Biz: i need to know password to FTP!
[Friday, November 21, 2008 11:08 AM] I GROW Your Biz: hello?
[Friday, November 21, 2008 11:09 AM] I GROW Your Biz: i am not happy right now
[Friday, November 21, 2008 11:32 AM] SrvManager: Hi
[Friday, November 21, 2008 11:32 AM] I GROW Your Biz: hi i need to get this project done
[Friday, November 21, 2008 11:32 AM] SrvManager: is the nameservers updated ?
[Friday, November 21, 2008 11:32 AM] I GROW Your Biz: yes
[Friday, November 21, 2008 11:33 AM] SrvManager: ok
[Friday, November 21, 2008 11:33 AM] I GROW Your Biz: any way to show ablank default page while this is being worked on?
[Friday, November 21, 2008 11:34 AM] I GROW Your Biz: like default.htm instead of starting at index.php
[Friday, November 21, 2008 11:34 AM] SrvManager: yes will add one blank page
[Friday, November 21, 2008 11:34 AM] I GROW Your Biz: so pple go to domain see nothing
[Friday, November 21, 2008 11:34 AM] I GROW Your Biz: thx
[Friday, November 21, 2008 11:35 AM] SrvManager: (Link: http://mycustomer'ssite.com/)http://mycustomer'ssite.com/
[Friday, November 21, 2008 11:35 AM] SrvManager: well i guess someone completed the installation
[Friday, November 21, 2008 11:35 AM] I GROW Your Biz: no
[Friday, November 21, 2008 11:35 AM] I GROW Your Biz: please put blank first
[Friday, November 21, 2008 11:35 AM] I GROW Your Biz: we can talk later
[Friday, November 21, 2008 11:35 AM] SrvManager: ok
[Friday, November 21, 2008 11:36 AM] SrvManager: (Link: http://mycustomer'ssite.com/)http://mycustomer'ssite.com/
[Friday, November 21, 2008 11:37 AM] SrvManager: Also can you send the payment to our paypal address ( (Link: mailto:billing@24x7servermanagement.com)billing@24x7servermanagement.com )
[Friday, November 21, 2008 11:37 AM] I GROW Your Biz: ok
[Friday, November 21, 2008 11:37 AM] I GROW Your Biz: i didnt do anything except change ips over
[Friday, November 21, 2008 11:37 AM] I GROW Your Biz: thats what shows
[Friday, November 21, 2008 11:37 AM] I GROW Your Biz: i dont know how far you went into installation
[Friday, November 21, 2008 11:37 AM] I GROW Your Biz: i don't think its fully installed
[Friday, November 21, 2008 11:38 AM] SrvManager: will install again
[Friday, November 21, 2008 11:38 AM] SrvManager: (Link: http://mycustomer'ssite.com/)http://mycustomer'ssite.com/
[Friday, November 21, 2008 11:38 AM] SrvManager: sorry (Link: http://mycustomer'ssite.com/setup/)http://mycustomer'ssite.com/setup/
[Friday, November 21, 2008 11:39 AM] SrvManager: doing it now
[Friday, November 21, 2008 11:45 AM] SrvManager: SUCCESS!
Setup is now complete. Login to your admin area to start using PHPmotion
Username : adminPassword: admin
[Friday, November 21, 2008 11:46 AM] SrvManager: (Link: http://mycustomer'ssite.com/siteadmin/)http://mycustomer'ssite.com/siteadmin/
[Friday, November 21, 2008 11:46 AM] SrvManager: admin / admin
[Friday, November 21, 2008 11:46 AM] SrvManager: All done
[Friday, November 21, 2008 11:46 AM] I GROW Your Biz: thx
[Friday, November 21, 2008 11:46 AM] I GROW Your Biz: how do i remove the powered by phpmotion?
[Friday, November 21, 2008 11:46 AM] SrvManager: not sure about that
[Friday, November 21, 2008 11:46 AM] SrvManager: need to ask the programmer
[Friday, November 21, 2008 11:56 AM] SrvManager: Thanks for the payments, Bye
Session Close (SrvManager): Fri Nov 21 15:50:51 2008
Session Start (Mass MessagervManager): Sun Nov 23 16:54:14 2008
[Sunday, November 23, 2008 16:54 PM] MassMessage: WTH PROGRAMMER BLAST! -- $$$ looking for a coder to help with a membership site...im back if you know someone
Session Close (SrvManager): Sun Nov 23 16:54:15 2008
Session Start (igrowyourbizrvManager): Sun Nov 23 16:54:16 2008
[Sunday, November 23, 2008 16:54 PM] *** Auto-response from SrvManager: I am away from my computer right now.
Session Close (SrvManager): Sun Nov 23 16:54:27 2008
Session Start (igrowyourbizrvManager): Mon Nov 24 13:18:45 2008
Session Close (SrvManager): Mon Nov 24 13:18:49 2008
Session Start (igrowyourbizrvManager): Mon Nov 24 13:19:55 2008
[Monday, November 24, 2008 13:20 PM] I GROW Your Biz: hello
[Monday, November 24, 2008 13:20 PM] I GROW Your Biz: you guys did not complete the job
[Monday, November 24, 2008 13:20 PM] I GROW Your Biz: as you can see (Link: http://www.mycustomer'ssite.com/phpinfo.php)(Link: http://www.mycustomer'ssite.com/phpinfo.php)http://www.mycustomer'ssite.com/phpinfo.php
[Monday, November 24, 2008 13:21 PM] I GROW Your Biz: ffmpeg and its components were never installed
[Monday, November 24, 2008 13:21 PM] I GROW Your Biz: i need this done within the next few hours
[Monday, November 24, 2008 13:21 PM] I GROW Your Biz: or else i will have to hire someone else
[Monday, November 24, 2008 13:21 PM] I GROW Your Biz: even though i paid you already, which means i would have to give bad review on wht
[Monday, November 24, 2008 13:22 PM] SrvManager: Hi
[Monday, November 24, 2008 13:22 PM] I GROW Your Biz: hi
[Monday, November 24, 2008 13:22 PM] I GROW Your Biz: i am not too happy
[Monday, November 24, 2008 13:22 PM] I GROW Your Biz: nothing was installed
[Monday, November 24, 2008 13:22 PM] SrvManager: I guess ffmpeg is not listed on phpinfo
[Monday, November 24, 2008 13:22 PM] I GROW Your Biz: yes it is listed
[Monday, November 24, 2008 13:22 PM] SrvManager: They are the binaries
[Monday, November 24, 2008 13:23 PM] I GROW Your Biz: when it is not listed it is because it is not installed
[Monday, November 24, 2008 13:23 PM] SrvManager: give me the server ip and password i will reinstall it again
[Monday, November 24, 2008 13:23 PM] I GROW Your Biz: (Link: http://getcpanel.net/phpini.php)http...net/phpini.php
[Monday, November 24, 2008 13:23 PM] I GROW Your Biz: different server where i had ffmpeg installed
[Monday, November 24, 2008 13:23 PM] I GROW Your Biz: it didnt show before hand
[Monday, November 24, 2008 13:23 PM] I GROW Your Biz: and then after proper installation it did
[Monday, November 24, 2008 13:23 PM] I GROW Your Biz: it DOES show
[Monday, November 24, 2008 13:24 PM] I GROW Your Biz: and the script we are using only works when ffmpeg is installed properly thats how i know its not there
[Monday, November 24, 2008 13:24 PM] SrvManager: ffmpeg support (ffmpeg-php
[Monday, November 24, 2008 13:24 PM] SrvManager: that php module
[Monday, November 24, 2008 13:25 PM] SrvManager: give me the login details again
[Monday, November 24, 2008 13:25 PM] I GROW Your Biz: (Link: https://manage.softlayer.com)https:/....softlayer.com using the following user id and password:
User ID: SLaccount
Password: pwrd
[Monday, November 24, 2008 15:49 PM] SrvManager: I have forwarded this to our senior admin, reinstalled thrice the module is loaded in php but it does not shows in phpinfo
[Monday, November 24, 2008 15:49 PM] *** Auto-response sent to SrvManager: I am currently away from the computer.
[Monday, November 24, 2008 15:50 PM] SrvManager: will get back to you once this is done
[Monday, November 24, 2008 16:33 PM] *** You have been disconnected. Mon Nov 24 16:33:13 2008.
[Monday, November 24, 2008 16:34 PM] *** "SrvManager" signed on at Mon Nov 24 16:34:51 2008.
[Monday, November 24, 2008 19:29 PM] I GROW Your Biz: hello
[Monday, November 24, 2008 19:29 PM] *** Auto-response from SrvManager: I am away from my computer right now.
[Monday, November 24, 2008 20:08 PM] I GROW Your Biz: i have not heard from you
[Monday, November 24, 2008 20:08 PM] I GROW Your Biz: i would like a refund so I can get someone else to do this job please
[Monday, November 24, 2008 20:52 PM] I GROW Your Biz: ok, i am about to go on WHT and post a review of your lack of response, and taking my money
[Monday, November 24, 2008 22:24 PM] I GROW Your Biz: i tried to work with you, i am also filing dispute with paypal now
[Monday, November 24, 2008 23:47 PM] SrvManager: Hi
[Monday, November 24, 2008 23:47 PM] *** Auto-response sent to SrvManager: I am currently away from the computer.
[Monday, November 24, 2008 23:54 PM] SrvManager: Your money is refunded
[Tuesday, November 25, 2008 04:00 AM] *** You have been disconnected. Tue Nov 25 04:00:54 2008.
[Tuesday, November 25, 2008 04:02 AM] *** "SrvManager" signed on at Tue Nov 25 04:02:45 2008.
[Tuesday, November 25, 2008 08:40 AM] *** "SrvManager" signed off at Tue Nov 25 08:40:15 2008.
[Tuesday, November 25, 2008 08:40 AM] *** "SrvManager" signed on at Tue Nov 25 08:40:30 2008.
[Tuesday, November 25, 2008 10:53 AM] SrvManager: Hey
[Tuesday, November 25, 2008 10:53 AM] SrvManager: If you don't understand linux then why are talking about it
[Tuesday, November 25, 2008 11:12 AM] I GROW Your Biz: i dont need to understand linux to know what i paid you to install is NOT WORKING
[Tuesday, November 25, 2008 11:12 AM] *** "SrvManager" signed off at Tue Nov 25 11:12:23 2008.
__________________
"Remember To Picture Your Success!" Maurice Evans, aBusinessCoach.com=====================================
More Great Articles From Experts at the Entrepreneur ForumRESELLER Hosting (cPanel/WHM/Fantastico) - GetcPanel.NET
Last edited by igrowyourbiz : 11-25-2008 at 12:18 PM.
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| Posted by Srv24x7, 11-25-2008, 01:26 PM | | Wow nobody is going to read this if your money is refunded and we know we did our job well but your are really impatient and bad attitude is what i can say. Sorry but i still stand that the job was done correctly except for ffmpeg-php which we were looking and you filed a dispute without any issue.
__________________24x7servermanagement.com
Windows + Linux / Hosting Support
AIM:- SrvManager || sales@24x7servermanagement.com
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| Posted by igrowyourbiz, 11-25-2008, 01:37 PM | | Quote:
Originally Posted by Srv24x7
Wow nobody is going to read this if your money is refunded and we know we did our job well but your are really impatient and bad attitude is what i can say. Sorry but i still stand that the job was done correctly except for ffmpeg-php which we were looking and you filed a dispute without any issue.
8 hours of no response from a 24-7 server admin???
...after telling me YOU would get back to me..and DID NOT?
how long should i have waited for your FIFTH TRY at getting it installed correctly...the logs clearly show, you didnt get it done properly...yet you try to insist "it was done"
I think people will INDEED read all of that...AND look at the TIMESTAMPS...and I hope it makes them think twice before using you.
__________________
"Remember To Picture Your Success!" Maurice Evans, aBusinessCoach.com=====================================
More Great Articles From Experts at the Entrepreneur ForumRESELLER Hosting (cPanel/WHM/Fantastico) - GetcPanel.NET
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| Posted by snJohn, 11-25-2008, 02:00 PM | | It suprises me to see this negative review thead about 24x7, all my dealings with them have been very pleasent and I would be happy to recommend.
I didn't bother reading all the chat logs but it looks like you got most of the work done and a refund aswell which seems like a good deal to me
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| Posted by janicet, 05-31-2009, 11:13 AM | | I was also misled by 24x7ServerManagement.com I will prepare a review and explain every situation, not recommend too.
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| Posted by Srv24x7, 05-31-2009, 11:19 AM | | We are not dependent on your recommendations and You can make any excuse you want to after getting the work done. Well thats a very smart act after getting your server setup, Fixing all sorts of issues , Then changing clients details from your client area, you finally make a chargeback with paypal. Sorry but this not how it works. you have to provide the other side of the situation as well.. Make sure you also mention what things we worked for you if you want to put a honest review. Best of luck.
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