| Posted by Lanfr, 02-19-2014, 11:30 AM | | I want to express my very bad experience with this provider .
They are ruining my business , because they are incompetent , the only one that is Dan , but now it's gone.
Their reseller plans are always problems of IP blacklists , email problems , slow sites .
I purchased a dedicated server, I pay £ 70 per month for managed , I have problems when they are unable to solve them, are now two days that I have the server load , respond to after -hour ticket and do not solve the problems.
I purchased two vps yesterday, I have sent the data but do not work , access does not work, I bought two ip, but I have only one, they do not respond to the ticket.
Believe me, you do not trust this lousy provider , their service gets sick , they meet after many hours and never solve the problems.
I am very sorry that I have purchased from them and now I want to transfer everything to another provider , but it is too problematic.
Believe me, if you do not want to find yourself with problems like mine , do not buy from ezpz , you do not trust them.
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| Posted by thedediguy, 02-19-2014, 11:39 AM | | Sad to see another bad review about those guys, I think they are quite busy at the moment and trying to hire more staff, just be patient with them they are decent
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| Posted by ResellcPanelcom, 02-19-2014, 11:42 AM | | Hmmm this doesn't seem like there normal service. I'm sure they will resolve your problem soon. From what ive seen and heard of Dan, he's good. And as far as i know he's still their.
What sort of problems did you encounter? though you may be having a bad experience, there are many who use them and can vouch for the services they provide.
I'm sure they will be in contact and help you resolve things shortly.
Best of luck.
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| Posted by Lanfr, 02-19-2014, 11:56 AM | | Their assistance is non-existent and incapable and their servers always have problems, this is enough to ruin a business.
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| Posted by Dan_EZPZ, 02-19-2014, 12:04 PM | | Just to be clear. There's nothing wrong with the dedicated server except you've loaded it with too many dynamic websites so the load is higher than you'd like.
The two VPS you ordered are working fine, despite them being unmanaged servers you opened 14 separate tickets with the same text, spamming our helpdesk. The secondary IPs are not working on these servers as cPanel either hasn't been installed or hasn't been setup correctly, not something we're responsible for on an unmanaged server but our staff are fixing it for you, as we've told you in the ticket.
If you want us to handle your server setups in the future, you'll need a managed VPS.
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| Posted by wolvyreen, 02-19-2014, 12:22 PM | | And another client who comes and accuses EZPZ of bad service when they are at fault for buying an UNMANAGED server....
Sad...
But regarding the blacklisting of IP's, I told EZPZ today that they should consider spending a little more to get the Outgoing filter service installed on their SpamExperts cluster. I was basically given the finger.
I am waiting for Dan to comment on my ticket regarding the outgoing filter as I think it is something that could potentially save their clients frustrations by offering them a paid service through their own SpamExperts cluster for outgoing filtering as well as incoming. They are already charging for incoming filtering. why not outgoing? It would save a lot of troubles and tickets!
Regarding the techies! I do understand now why Dan said it is hard to find good techs. The techs he has leaves a lot to be desired imo! They have very short and blank replies with no substance....
Anyways....There seems to be a lot of smoke regarding EZPZ and I do hope Dan can pick things up again.
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| Posted by Lanfr, 02-19-2014, 12:56 PM | | Just to be clear. There's nothing wrong with the dedicated server except you've loaded it with too many dynamic websites so the load is higher than you'd like.
________
This server you have configured you or I?
This server is run? but you do not ever have configured, managed pay for anything.
When I bought this server, 600 clients have been clear on the server, a powerful server RAID and SAS.
Now you write that it loaded too??
________
The two VPS you ordered are working fine, despite them being unmanaged servers you opened 14 separate tickets with the same text, spamming our helpdesk. The secondary IPs are not working on these servers as cPanel either hasn't been installed or hasn't been setup correctly, not something we're responsible for on an unmanaged server but our staff are fixing it for you, as we've told you in the ticket.
If you want us to handle your server setups in the future, you'll need a managed VPS.
__________________
From the panel many times I've installed Centos VPS with cpanel, but it does not work, it is true it is not managed, but the problem does not work.
Then, I bought two ip, and I only have one, cpanel does not work.
Since yesterday evening my cients are without a website and waiting for the vps.
I hope you realize that you have lost a customer.
Then, why do not you respond to the ticket, and solve the problems, but here on WHT answer right away??
your behavior is really unacceptable.
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| Posted by Muchtar_GIGEhoster, 02-19-2014, 02:36 PM | | I think this thread should goes to VPS hosting or Dedicated hosting thread, as I did not see the thread starter as a reseller customer of EZPZ, but as VPS and Dedicated Server customer of EZPZ.
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| Posted by SkyNetHosting, 02-19-2014, 03:00 PM | | What exactly is the specifications that you have there? you need a more than just a basic server to host 600 accounts.
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| Posted by DD-Matthew, 02-19-2014, 03:45 PM | | Your VPS servers are unmanaged yet Dan has posted the techs will fix the issue, most other providers would tell you where to go however Dan is willing to work with you regardless of you spamming their support system.
Give them time I'm sure they will resolve the issues.
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| Posted by Lanfr, 02-19-2014, 03:52 PM | | Hi SkyNetHosting, my server dedicated, Recommended by Dan for 600 customers is this:
Intel(R) Core(TM) i7 CPU 860 @ 2.80GHz
8GB Ram
Disk SAS and RAID
I pay 200£ for this server managed, now Dan said that we could add 8G of RAM for the cache database.
He has proposed additional 8GB of RAM for £ 25 a month, I really seem too dear, do you think this price is expensive?
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| Posted by artetatu, 02-19-2014, 04:43 PM | | 8gb ram is too low for 600clients if the most users running dynamic sites. you have to add ram to 16gb or 32gb..
although you with managed server, you have to monitor your server from clients abusing server
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| Posted by Infectedx, 02-19-2014, 06:57 PM | | Hmm, kinda weird. They were good back in the old times. What happened with them now? Sad to see they changed
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| Posted by Vypaz, 02-19-2014, 07:53 PM | | They havent actually done anything wrong regarding this problem, seems a mix up between the customer and the provider, looking from the out in
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| Posted by Lanfr, 02-19-2014, 09:22 PM | | I honestly do not understand their behavior, I've bought from EZPZ 25 VPS and 12 Reseller plan and a dedicated, for they are a good customer, but how they are treated seem the least of their customers.
I think there goes a priority on this, give priority to good customers, I do not understand their behavior.
Dan heard only today that I opened the post here on WHT, otherwise respond after several hours Bobby, Michael and others, these do not solve problems but never give default answers.
To realize what I'm saying: this is the history of the ticket:
- two VPS purchased: 18/02/2014
- ticket open 19/02/2014 - 8:14
- my reply on ticket: someone? - 9:15
- EZPZ reply: This has now been done. - 12:58
- my reply: I have not received the login information of the VPS - 13:01
- EZPZ reply: I have just resent your VPS' login details, please check your email. - 14:06
i install centos with cpanel, but not works, I had bought 2 IP, but I only have one.
I open another ticket:
- my reply: not works data access - you can solve this problem quickly? My customers are without site since yesterday - 14:17
- my reply: Dan, you can resolve this issue quickly. My clients are without a website. - 14:29
- my reply: My clients are without a website. - 15:11
- EZPZ reply: There was something wrong on your VPS and as a result - cpanel is broken. We're currently re-installing cPanel on your VPS. As for your IPs - they are already added. - 15:26
- my reply: I check the IP, there still only one. But you're able to read, which are the IP ****?
- EZPZ reply: He and I are working on getting these VPS' online as fast as possible. I will be updating you at least once an hour with information. - 15:59
- EZPZ reply: Just a quick update for you. cPanel is currently installing on both VPS's and should be done in about an hour and a half. I will be updating you when the installs are finished. - 16:13
- EZPZ reply: Just wanted to give you the IP's for your servers. cPanel is still installing on both VPS's by the way. - 16:38
- my reply: not works - 16:44
- EZPZ reply: As per Michaels last response, cPanel is still installing. Those URLs won't work until this has been completed. - 16:45
- EZPZ reply: one VPS is up and running. - 17:07
- EZPZ reply: Both servers are operational now. - 17:43
- my reply: Can not access in this VPS - 20:06
- EZPZ: Please try now, I have just reset your password - 20:09
During the day I opened my other tickets for these VPS for IP missing.
This behavior seems normal to you?
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| Posted by Lanfr, 02-19-2014, 09:39 PM | | I want to clarify that I install centos with cpanel with theirs panel SolusVM, but not works.
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| Posted by net, 02-19-2014, 09:44 PM | | So, it is working now?
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| Posted by SkyNetHosting, 02-19-2014, 11:00 PM | | I assume you are on Raid1, its improves reliability it doesn't give you any performance boost, did you talk to Dan about SSD options? An SSD and RAM upgrade should probably fix your load issues, CPU wise I don't really think it would matter if you are on a i3 or a i7, you are probably hitting IO limits first.
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| Posted by SkyNetHosting, 02-19-2014, 11:02 PM | | lolz I almost thought I'm looking at a help desk support thread -
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| Posted by Server Management, 02-19-2014, 11:04 PM | | Well thats a common misconception because a correctly configured RAID-1 setup should give you increased read speeds since it's a mirrored copy both drives can be used for reading from so over a single disk a RAID-1 array will automatically give you almost double the read speed.
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| Posted by net, 02-19-2014, 11:09 PM | | This is correct. The performance for raid1 will be on read but write speed will remain the same.
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| Posted by net, 02-19-2014, 11:09 PM | | Oh, I thought we are? :-)
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| Posted by SkyNetHosting, 02-19-2014, 11:32 PM | | Technically yes but but in the real world it may not show any noticeable performance boost (according to the test we did using few live servers, but if you have different data I would love to hear). I would rather spend that money on a SSD.
Last edited by SkyNetHosting; 02-19-2014 at 11:38 PM.
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| Posted by net-jemson, 02-20-2014, 12:53 AM | | I test their service. All of their US node face huge problem (vps or reseller) but UK node are best ever. You can try transfer your vps node uk via open a ticket in ezpz.
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| Posted by Lanfr, 02-20-2014, 09:34 AM | | For clarity, the VPS are now up and running, while the dedicated server I changed the mysql my.cnf file:
Before it was:
--------------------
[mysqld]
local-infile=0
datadir=/var/lib/mysql
skip-locking
#skip-innodb
#skip-networking
skip-external-locking
skip-character-set-client-handshake
#skip-name-resolve
skip-host-cache
safe-show-database
innodb_buffer_pool_size = 512M
#innodb_flush_method= O_DIRECT
innodb_additional_mem_pool_size= 64M
#innodb_log_file_size= 1024M
innodb_thread_concurrency= 8
innodb_flush_log_at_trx_commit= 0
innodb_log_buffer_size= 8M
innodb_file_per_table =1
query_cache_limit=1M
query_cache_size=320M ## 32MB for every 1GB of RAM
query_cache_type=1
max_user_connections=40
tmp_table_size=32M
join_buffer_size=2M
max_heap_table_size=40M
max_connections=250
interactive_timeout=30
wait_timeout=90
connect_timeout=60
thread_cache_size=128
key_buffer=1280M ## 1280MB for every 1GB of RAM
join_buffer=1M
max_connect_errors=360
max_allowed_packet=4M
table_cache=1024
record_buffer=4M
sort_buffer_size=10M ## 1MB for every 1GB of RAM
read_buffer_size=10M ## 1MB for every 1GB of RAM
read_rnd_buffer_size=10M ## 1MB for every 1GB of RAM
thread_concurrency=8 ## Number of CPUs x 2
myisam_sort_buffer_size=64M
server-id=1
collation-server=latin1_general_ci
socket=/var/lib/mysql/mysql.sock
open_files_limit=50000
[mysql.server]
#user=mysql
[safe_mysqld]
err-log=/var/log/mysqld.log
pid-file=/var/lib/mysql/mysql.pid
[mysqldump]
quick
max_allowed_packet=16M
[mysql]
no-auto-rehash
#safe-updates
[isamchk]
key_buffer=64M
sort_buffer=64M
read_buffer=16M
write_buffer=16M
[myisamchk]
key_buffer=64M
sort_buffer=64M
read_buffer=16M
write_buffer=16M
[mysqlhotcopy]
interactive-timeout
----------------------
Now I have changed with this configuration:
---------------------
[mysqld]
max_connections=200
low_priority_updates=1
myisam-recover=backup,force
thread_concurrency=8
concurrent_insert=2
thread_cache_size=32
max_allowed_packet=8M
innodb_buffer_pool_size=512M
innodb_additional_mem_pool_size=10M
innodb_flush_method=O_DIRECT
interactive_timeout = 100
connect_timeout = 60
wait_timeout = 120
tmp_table_size = 256M
max_heap_table_size = 256M
join_buffer_size=2M
read_buffer_size=4M
sort_buffer_size=2M
read_rnd_buffer_size=2M
key_buffer_size=128M
max_allowed_packet=8M
max_connect_errors=10
myisam_sort_buffer_size=64M
query_cache_limit=3M
query_cache_size=64M
query_cache_type=1
open_files_limit=50000
[mysqldump]
quick
max_allowed_packet=16M
[mysql]
no-auto-rehash
[isamchk]
key_buffer=128M
sort_buffer=128M
read_buffer=4M
write_buffer=2M
[myisamchk]
key_buffer_size = 128M
sort_buffer_size = 128M
read_buffer = 4M
write_buffer = 2M
[mysqlhotcopy]
interactive-timeout
--------------------
Now the load on the dedicated server is 2.5 / 3.
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| Posted by Ninjapanther Hosting, 02-20-2014, 01:55 PM | | Look it not Dan servers that are expesive, servers in the uk are just expensive you need to look outside of the uk. Like the USA buts you will have slower load times.
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| Posted by IJor, 02-20-2014, 10:17 PM | | When we buy an un-managed server, then its not the responsibility of the provider to manage the server, so we can't really blame them for what is happening because us. I will suggest to choose the managed server next time, so you can stay away from any problem. Good luck
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| Posted by Server Management, 02-20-2014, 11:04 PM | | The query_cache_limit seems abit excessive. Your .cnf just looks like a load of random digits have just been thrown into it. Run an SQL optimization script to see what is exactly going on because you might not even need 200 connections and certainly 40 user connnections might be too high as well.
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| Posted by Lanfr, 02-21-2014, 08:40 AM | | For IJor: server dedicated is managed, i pay 70£ mounth for this.
For cd/home: this should do it because I pay EZPZ managed server. I do, so I pay for a service managed for nothing, however, SQL optimization script which I can use?
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| Posted by Server Management, 02-21-2014, 09:13 AM | | Tuning-primer, mysqltuner are the popular choices it seems.
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| Posted by Lanfr, 02-21-2014, 09:22 AM | | ok thanks cd/home
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| Posted by Mike Very Old Geezer, 02-22-2014, 10:31 AM | | We are UK based. However, we always buy our dedicated boxes from the USA. Far too expensive in the UK.
If speed of site-loading becomes a problem - it hasn't yet - we'll use a CDN and cache system.
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| Posted by CyberHostPro, 02-22-2014, 02:27 PM | | bandwidth and power is quite expensive in the UK which is one of the main reasons why you'll pay more here! I wish bandwidth was cheap over here... it would help me buy more cars by saving on the connections to all our racks
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| Posted by Criot, 02-22-2014, 02:31 PM | | I'm surprised EZPZ hasn't took the approach of locating across Europe instead of the UK considering how Europe pricing is much cheaper than the UK.
Dan has said that they're hiring more Techs to deal with Tickets, but really, they probably wouldn't need the additional Techs if all these issues were sorted out.
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| Posted by Lanfr, 02-24-2014, 05:29 PM | | EZPZ is really a desperation, the servers have ongoing problems with mail ends up disk space and you can not get in cpanel, I'm always down. Now, I have to create a backup because I have to transfer a cpanel account, it does not work the bacckup, four hours I opened a ticket and still have not solved the problem.
If you do not want to pick a nervous breakdown, do not buy from this provider.
I'm tired of ezpz.
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| Posted by SkyNetHosting, 02-25-2014, 12:41 AM | | UK bandwidth is not as expensive as in Asia but when you compare with US there are less data centers in UK so you might not get any ultra cheap offers like that you are getting in US.
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| Posted by JixHost, 02-28-2014, 06:06 PM | | Lol, you should have replied and asked him to please re-open each individual support ticket to another department so you can better serve his needs. Then repeat again, yet to another department. hehe
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| Posted by xlilx, 03-04-2014, 01:45 AM | | They were good back then What happened with them now? Sad to see they changed
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| Posted by JixHost, 03-04-2014, 07:59 AM | | There are 4 threads alone on the first page of this section. I understood price increases, staff changes and service/support issues. Hopefully Dan can get the situations resolved.
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