| Posted by iUnknown, 04-24-2009, 12:19 PM | | Hello,
I need a server management solution for a little while. I am looking for the highest quality with a low price. My server is CentOS 5 running cPanel, however, PSM don't seem to want to accept me because I am using litespeed web server instead of apache (despite most of the things I need done on the server do not relate to Litespeed). I am also using apache configuration files, log files etc. and there is really hardly any difference. (If someone from PSM sees this, please take my case under consideration again as I would love to use your services).
What other high quality companies are there out there that can do this for a low price and that hopefully you can give positive feedback on?
Thanks.
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| Posted by ServerManagement, 04-24-2009, 12:24 PM | | As we discussed in our pre-sales email communications, we only support linux/cpanel servers with it's standard software (apache, php, ftp, mysql, exim, OS, kernel, etc). We do not support litespeed, as it's not a standard part of cpanel.
I realize that you may not need support on litespeed specifically, but if you have us manage your server then we will be managing the entire server. If you run into a problem with litespeed down the road, we don't want to say we told you that we do not support litespeed and leave you hanging.
WHT has a list of other providers at http://www.webhostingtalk.com/wiki/Server_management
Last edited by ServerManagement; 04-24-2009 at 12:30 PM.
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| Posted by Nick Keefen, 05-10-2009, 04:38 PM | | that's a good stand PSM! you do a great service, nice to see that you don't try to grasp every cent! most companies out there would sell a subscription even if that meant worse service quality.
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| Posted by rumsfo, 05-13-2009, 04:50 AM | | You said you wanted low price. So I'm curious what is the low price would be for you?
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| Posted by arbet, 05-13-2009, 07:43 AM | | I've used logicsupport.com for ticket support issues, and these guys are really good. However, I haven't used their system administration packages. I suggest you talk to them to see if they fit your needs. Their pricing scheme is good as well.
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| Posted by iUnknown, 05-13-2009, 11:29 AM | | I went with liquidsupport.com and my experience with them has been terrible. They've ended up refunding me. They haven't done anything to noticeably make a difference to my server and nevermind their resolution guarantee, one ticket was waiting for many days to get a response. Next their hard drive became corrupted and all the details that had taken ages to type up about one of the issues I needed resolving disappeared. I understand that kind of thing is beyond their control (hard drive corruption) but the fact that I was waiting days for just a response (they apparantly run 24/7) with their resolution guarantee at only 3 hours was very disappointing.
My general experience with them was bad, I didn't benefit from choosing them and now I have to find another company that suits my needs and has a good reputation.
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| Posted by donbiz, 05-13-2009, 12:21 PM | | I've been using platinumservermanagement.com for my cPanel servers and they are great and I don't think there is a better price for the great service they provide. I have LiteSpeed on my server aswell for the webserver but I don't go to them for support with it as I know they don't support that. Besides that, they are very good.
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| Posted by iUnknown, 05-13-2009, 12:31 PM | | Thanks but they refused to support me with litespeed. They explained it as they wouldn't want to refuse to help me if their is a problem with it, but they wouldn't be liable to etc.
I agree with them, I need a company that can support my entire server, and I don't want to put pressure on them or make them work in an area they may not have experience in.
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| Posted by blessen, 05-15-2009, 04:09 AM | | Check out the WHT Wiki link pointed out by PSM in one of their post. Check their web site and reviews here at WHT, before proceeding with any of them, just to be on the safe side.
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| Posted by sharmaine1111, 05-16-2009, 01:48 AM | | I am using supportsages.com
You can contact them for pre-sales question and might be able to give you discount if you are using cPanel. I do not guarantee but you can try contacting them. No harm done in trying
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| Posted by mbdrake, 05-18-2009, 04:14 AM | | I remember using Rackspace a good while back for my own purposes (long before I started working for my employers) and they wouldn't support the installation of Zeus web server (a £1,000+ product) which made managed hosting a complete waste of money.
Most fully managed support offerings will support just the basics - the OS, any control panels (cPanel, etc), Apache, FTP, PHP, MySQL, etc. and few will support third party products. But it's worth checking prior to purchasing whether a company will support a certain product for you.
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| Posted by krishnakumar81, 05-18-2009, 08:09 AM | | From my work experience, in my openion, for 24/7 server management, it will be best to look out for an outsourced support company. Because they will be managing the 24/7 availability of customer support, atleast. No much headache for you to manage the team
But, if you are concerned about the quality of people working in your technical support team, it is better to select and manage your own remote support team with dedicated and skilled members who work only for you. You would be able to find enough skilled admins from this forum itself.
If you go for an outsourced company, you have little control over HR in your own technical team, because the companies can change the members of your team at any time. You will have no clue of who is working in your own technical support team!. That seems to affect the satisfaction and trust statistics of your customers.
This is my view and I am keen to know what others here think about this.
All the best
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| Posted by blessen, 05-21-2009, 07:17 PM | | I tend to disagree from you. Outsourced support companies do offer dedicated tech service in which the techs are changed only when the tech is due for promotion or if the tech resigns from the job. In both cases all support companies let the customer know about this change in advance. So I do not see any loss of satisfaction or quality. Outsourced support companies are here to stay and provide better service.
As per your advice hiring a freelancer into the customers team is the best option. May I ask you something, what happens if freelancer disappears one fine day? How does the customer get hold of him? How do you verify if freelancer has provided you with correct details (name, postal address, Photo-id card, contact no: etc)? How do you know if its the same person whom you have selected is working on your desk? Is there any contract binding freelancer and company other than NDA? How do you make a freelancer responsible/accountable for the mess he/she has created?
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| Posted by krishnakumar81, 05-22-2009, 07:27 AM | | There are numerous hosting companies who share a great mutually
beneficial business relationship with their outsourced partners.
There are both independent individuals and many outsourced companies among these partners.
That means, there are also trustable individuals who do not "disappear", and also "trustable" outsourcing companies.Also there are companies who cheat their customers with "nice wordings", "incompetent support","higher charges","HR with exaggarated skillsets" etc. When will all the outsourcing companies become trustable? I really don't know
Sadly, it is always the service seeker's headache to find these "odd ones" out. But interestingly, if a nice research is done on the internet, the existing and previous customers' feedbacks used to speak a lot more than the resumes, profiles, the statistics or the websites, isn't it ??
Moreover, being at support desk is not a hide and seek game to worry too much about a person's ID card or phone number. Probably you can understand if the person/company is trustable after a few weeks of working with them!!. It is a complete negative thought to doubt about a person or a company more than actually required.
You may disagree, but I am still firm on my previous openion!!
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| Posted by blessen, 05-22-2009, 02:58 PM | | Good to see you stand by your word, but thats not the point here. If a registered company cheats then there are several ways and organizations to get hold of them like Ministry of corporate affairs, Software technology park of India etc. Also if the service of a outsourced company is bad you can always post about them in public forums so that other customers are informed about the issues with outsourced company but what happens if its a freelancer? How many review have you seen in this forum regarding a freelancer? How many freelancers are providing correct information to the web hosting company owner. What method does the customers have to cross check informations provided by freelancers? How many freelancers uses their own name instead of sudo names?
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| Posted by krishnakumar81, 05-23-2009, 03:07 AM | | Well, I respect whatever your opinion is, even though it is completely biased and that might be the reason for not seeing much reviews about freelancers, recommentations by customers, their applications, and demand for independent individuals in this forum.
Searching by the keywords "Strictly no outsourcing company" might give you enough relevant results. Why this happens, even if many higher levels of accountabilities are possible with these companies?
I would repeat a point from the previous post.
The service seeker can understand if the company's/individual's qualities from the service they receive. Not from "Software Technology Parks of India" or from "Ministry of Internal Affairs, India"!!!!!(not sure if I was correct, it's not my field )). Proper technical support is the problem here. The problem is not to conduct an FBI level investigation about the outsourcing partners.
Btw, in my case, I use my proper details everywhere and nobody needs an investigation on it. The case is similar with a lot of other individuals here, who independently work for their customers. If a proper freelancer is messing up the business of a customer, he is going to loose his own reputation in the industry. The case is no different than with the HI-FI reputed companies. Most of them has already failed to keep up their reputation among the customers. The reason was mostly not the credibility, but messing things up with poor customers who expect a lot from the promises and the high charges they pay to the outsourcing companies.
The freelancers I know charges a customer only after the work has been completed upto the customer's satisfaction. Otherwise the customers can leave without any notice(usually none leaves like that). That means the customer does not have any risk of money. I am not sure if this will be possible with companies. Even if a freelancer "disappears one fine day", can't the customer find another better freelancer?
But again, it is the service seeker's skill to find a good one suiting them. Whether it be a company or an individual.
Best wishes,
Krishnakumar
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| Posted by ASHCN, 05-23-2009, 05:04 AM | | Out sourced support is good value for money end of discussion.
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