| Posted by tihhc, 02-25-2014, 05:35 AM | | Recently, i have a lot of problem with my clients about many wrong password login attempts that cause the firewall block their IP.
Is there any better to provide better email solution? I am a reseller.
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| Posted by Vypaz, 02-25-2014, 06:25 AM | | Are you a reseller/managed vps user, and asked support about this or isit off your own dedicated?
If your in WHM you can change / add IP's to the whitelight.
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| Posted by ISN Hosting, 02-25-2014, 06:29 AM | | Ill Sugest you to configure emails on microsoft platform go to domain.live.com and see the intruction
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| Posted by MilesWeb, 02-25-2014, 06:31 AM | | If they are being blocked due to invalid login attempts, I doubt if the reseller host provider will modify the firewall rules on the server. It won't be possible to modify anything in firewall being a reseller.
If your client has a static IP, you can request your hosting provider to white list the IP address OR get your own VPS on which you can manage your own firewall rules.
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| Posted by zoid, 02-25-2014, 06:35 AM | | Contact the provider.
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| Posted by tihhc, 02-25-2014, 06:56 AM | | My host provider doesn't allow this. The VPS prices very high for me including cPanel, R1Soft, etc..
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| Posted by net, 02-25-2014, 07:47 AM | | You need to educate your client to make sure he is using the correct password. Simple as that.
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| Posted by MilesWeb, 02-25-2014, 08:07 AM | | In that case you need to make sure that your clients do not use invalid login credentials. Help them in understanding the best practice to access emails with correct details.
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| Posted by DWS2006, 02-25-2014, 09:00 AM | | Agreed, the problem here is with the client not the OP or the parent host. Most servers would require multiple login failures before a block occurred, why does this client repeatedly login incorrectly?
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| Posted by technut, 02-25-2014, 09:01 PM | | By the same token, if you have a client that access there email via an email client and uses an invalid email account [password] too many times, they too will be listed in the Firewall for too many failed email account access attempts! This is somewhat common also.
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| Posted by CircuitoX, 02-25-2014, 09:45 PM | | One way to unlock a client's ip through your router locally, switches off and turns back On and have a new ip (works with dynamic IP)
Another way is to use local proxy or online.
Note: You could edit the part of the user's login and and display a warning ip blocking. if the user enters erroneous data.
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| Posted by HostXNow_Chris, 02-26-2014, 10:13 AM | | Usually happens when client tries to login with incorrect login credentials on one of their devices such as mobile or tablet. They update home/business PC/Laptop but forget to update other devices.
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| Posted by Tier1Media, 02-26-2014, 10:15 AM | | You can also let them know that if they do it X amount of times and its still incorrect that they should have it reset instead of gettting blocked. It will save you and them time.
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| Posted by jordensiodo, 02-26-2014, 10:47 AM | | The best solution is to educate the clients to use the right password as you are a reseller. If someone is frequently blocked, get the firewall log from your hosting provider by providing them his IP. The reason (with email client info) can be found there.
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| Posted by xlilx, 03-04-2014, 01:27 AM | | Try contact the provider
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