| Posted by DragonDF, 10-08-2013, 11:54 AM | | I want my FULL BACKUP data, Chris!
This is only the POINT of the Iceberg.
Original started discussion:
http://lowendtalk.com/discussion/comment/340766
And I have other 2 post here in WHT, too.
As K-disk and Urpad do not like to reply support tickets I will start this thread asking the most important thing:
WHERE IS MY ACCOUNT'S DATA? FULL BACKUP'S ACCOUNT'S DATA?
SERVER CONTINUE SUSPENDED and I can not get my data:
One domain's sample
E-mail message I received in 06/Oct/2013 (SUNDAY):
Subject:
24 hours? In a e-mail message sent in SUNDAY. \o/
I think they are NOT married and have not family.
Can you (member) see the subject of the message? It was created by me:
In spite of to solve this problem, they prefer KICK the ass of their client without creating a FULL BACKUP DATA for a server that I can use for the next 2 months. One month I need to pay twice and the second free month for a BAD service that generates a lot of problems.
As @Chris Miller is banned here (or disable, I do not know the difference)and he is NOT trying to solve a problem HE and HIS team created for a client, I will give the opportunity Chris (the owner) explains one thing:
He wrote in LET's thread:
This is NOT TRUE. And people (a Cpanel's specialist) from the new server provider tried to do it and it WAS NOT POSSIBLE for them and neither for me.
His WHM setup makes it IMPOSSIBLE for the user to BACKUP ALL SERVER. And no, I am not a hacker.
Chris DID NOT REPLY ANY OF THE QUESTIONS I ASKED IN MY 2 LAST POSTS.
He replied only the info he wanted to look like the correct provider that has a BAD CLIENT (insultant'S one).
Anyone here knows that it is NOT possible to get out a server in 24 hours depending of the size of the server. Imagine this in the WEEKEND without a new provider?
I think Chris does not know too, but his TEAM NEEDED MORE THAN 2 MONTHS (MONTHS) to make the migration from DreamHost to his server.
Oh, I needed to pay for this time, too, WITHOUT USE IT. I can prove it too. His team did not know how to move from a NOT CPANEL's server. I needed to do anything by me, except the help I received with email data (unzip in a specific folder).
So, he did not do what you wrote in the WHT's thread:
#1 MASTER RESELLER ~ 15GB Disk, 500GB Transfer + FREE Addons - ONLY $3.77/mo <-- HOT!, posted by FTN-Chris (Disabled from the forum)
http://www.webhostingtalk.com/showthread.php?t=1183661
"How long have you been in business?
K-Disk Networks has been in business for over 5 years.
(...)
Do you offer backups?
Yes, we do process backups. These backups are done every night at midnight. The files are stored in an off site server. Your data is safe with us.
Do you offer free migration?
Yes we do! Just submit a ticket!"
You can read my post in the 2nd page of this thread.
--
WHY DOES Chris THINK I NEED TO 'GET OUT OF YOUR SERVER' IN 24 HOURS?
Why is the "as fast as possible" so important to him?
And in his mind and ONLY IN IT, 24 hours is enough to move a server.
Sunday is the day of the LORD, not of the KDISK or URPAD's day.
I do not have to read emails during weekend.
Chris, SEND MY DATA TO MY NEW SERVER'S PROVIDER if you do not want to send it to me.
What it is MINE is not YOURS. This is the basic of any contract.
Refund will be very good, too. But I want first THE ALL ACCOUNT'S BACKUP.
It is important to remember: you did it UNILATERALLY.
I will calculate all problems I had with your service and the months I paid for a NOT working service. Sure Chris will refund everything and I will be glad to post it here.
Please, Chris!
Your support is horrible but you can do the CORRECT thing.
Show to everyone here you can SEND THE LAST UPDATED'S data.
I'd like to post PRINT SCREENS to show to everyone what I am talking. Can I do it Chris?
I could see you are alive.
Tks!
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| Posted by RBurns, 10-08-2013, 02:22 PM | | DragonDF has opened several tickets cursing at and insulting our staff. He was given a 90 hour notice that he was being suspended. We have asked this user over 10 times now for transaction ID's to refund his payments. He has also been spamming our technicians emails (30+ times) for issues we have tried to work out with him. I wish you the best of luck. We are here to help anyone who has issues, but when you continuously refuse to provide information and curse at our technicians who are trying to assist you is uncalled for, and is unfortunately time to part ways.
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| Posted by Server Management, 10-08-2013, 02:25 PM | | Chris has nothing to do with URPad, K-Disk or the several other brands he once had it all got sold off to RLT months ago...
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| Posted by ~Lee~, 10-08-2013, 03:03 PM | | Yes he does. He is the customer relations director.
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| Posted by Server Management, 10-08-2013, 03:27 PM | | Interesting
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| Posted by DragonDF, 10-08-2013, 03:51 PM | | You call "insulting" the fact you haven't SOLVED any of the TICKETS and I asked for the solution AGAIN and AGAIN?
Is it easier for you to KICK THE ASS of a client than SOLVE a problem your server has (SPAM, emails not accepted by big providers like Hotmail and Yahoo, black list IP, etc.)
I can imagine I insult 2 people of your team. Maybe only you are the all team.
If a client has a problem, you HAVE to solve this problem or be HONEST and say: "I am sorry, I can not solve your problem at this time. Can you take a look in another server provider?"
24h in a weekend is enough for you while your K-DISK spent 2 months to do the migration from DreamHost?
The NEW SERVER PROVIDER tried to migrate the server from URPAD in the Monday (yesterday), but it was NOT possible because server was SUSPENDED by this guy who replied this thread.
You have my (and of my clients) last and actual data.
You and your team did not create any full backup of the server and DO NOT WANT to help.
I need it.
This is not the case your server has been attacked by a bomb.
No, it was not.
You do not want to do the minimum that a decent company usually do: help the client when it LEAVE the company. In your case, disrespectfully, violating contract and with a clear objective to PUNISH the customer for your personal satisfaction.
If you buy a company from another person you should honrnar with the commitments it.
I HAVEN'T DONE ANY CONTRACT WITH URPAD, but with K-DISK and with its rules.
Where is in it TOS the info: if I do not like you I will suspend your server and stay with your data to me ?
Do you?
So, send me the FULL BACKUP OF THE SERVER that you SUSPENDED IN 24 hours after a weekend.
Explain why haven't you solved the tickets.
And as I wrote before, it was not 30 email message, but 10 during 30-40 days.
If you had solved the 1st ticket and tried to find the messages with PAYPAL transactions you haven't needed to ask 10x for a refund.
I WANT MY REFUND WHEN YOU SEND THE FULL BACKUP OF THE SERVER.
And for the guys that believe that everyone backups data everyday I need to say: "No, there are a lot of people that live doing others things than selling hosting. I know I could lost the data, but I believe in what this company wrote here in WHT in the thread I mentioned before. My data was safe with it.
Sorry to make others read this thread, but I think it is important to others know a few problems they can have with K-disk / URPAD.
Don't believe me?
Please insert UPRAD or K-DISK names in the serch of this forum and you can read a lot of others MEMBERS reviews.
UNSUSPEND THE SERVER AND CREATE THE FULL BACKUP DATA.
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| Posted by ~Lee~, 10-08-2013, 04:46 PM | | Like I said over at LET, this is all smoke and mirrors, the real issue here is that I suspect URPad did nothing wrong in taking the action they did.
You keep going on about the backups, so clearly in all the time with them you never kept any backups and are now just going around publically stropping because of that.
I doubt you have paid them because I am positive if you had provided proof they would have acknowledged that and taken appropriate steps.
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| Posted by DragonDF, 10-08-2013, 06:20 PM | | You can have doubt.
If I did not pay Urpad, he could be trying to null all my actions for this reason.
He could use this to say: you did not pay your period. For this reason you were SUSPENDED.
One member of his team (in K-disk) promised 1 free month and I needed to pay twice for the same period (august) because his billing system was not working.
The "proof" of the payment is not the problem here.
Did you read about when I mentioned about BOMB?
Did they lose the server's data?
No, they do not.
Did I not pay something?
No.
The fact he is trying to say is the cause of the SUSPENSION is 'SPAM with 30 emails to his support team'.
You can believe in any side at this moment. It is your choice. I will prove the truth in a short time.
And I did not see your post in the LET.
Tks!
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| Posted by mugo, 10-09-2013, 01:33 PM | | Urpad is a budget VPS provider. It's implied you keep your own backups. If you don't value your data, why should they?
Just a plain fact of using VPS, especially in the budget market.
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| Posted by DragonDF, 10-09-2013, 05:19 PM | | Yes, @mugo
But one thing you, maybe, haven't understood.
URPAD did not lose my data.
They SUSPENDED the account for personal interest (punishment).
They have the data.
And if you read the thread I contract the service (here in WHT), I did not contract URPAD, but K-Disk. When they moved the name to "Urpad" things started to work worst than before.
#1 MASTER RESELLER ~ 15GB Disk, 500GB Transfer + FREE Addons - ONLY $3.77/mo <-- HOT!, posted by FTN-Chris (Disabled from the forum)
http://www.webhostingtalk.com/showthread.php?t=1183661
"How long have you been in business?
K-Disk Networks has been in business for over 5 years.
(...)
Do you offer backups?
Yes, we do process backups. These backups are done every night at midnight. The files are stored in an off site server. Your data is safe with us.
Do you offer free migration?
Yes we do! Just submit a ticket!"
That's it.
They have the data.
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| Posted by mugo, 10-09-2013, 05:43 PM | | In all honesty, it's quite a lot of reading, so going over all the BOLD you wrote, it was all asking for backups.
I've been with Urpad for over a year now, and it's one of the best in my "several budget VPS providers" portfolio.
Everyone screws up sometime, though.
Good luck.
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| Posted by LDHosting, 10-10-2013, 05:03 AM | | You keep quoting what looks like snippets from an FAQ, but have you read the TOS? They are under no obligation to continue working with you, that includes generating or preparing backups on your behalf.
Last edited by LDHosting; 10-10-2013 at 05:15 AM.
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| Posted by SkyNetHosting, 10-10-2013, 06:12 AM | | Hello.
URPad.net seems to have given 90 hour period for you to transfer your data to another provider. I'm not sure why you have not moved out by taking your backups during this time?
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| Posted by KzN-Kane, 10-10-2013, 06:24 AM | | why didn you make your own backup ? everybody knows that you have backup your own files if something happen with the webhost!! Hard to read always the samething repeatly they offer you delay to backup before the day of supension. And they they say you cursing there staff. and the way you start this threat i can imagine what you saying to them. so raise a support ticket without cursing maybe they be willing to do something for you.
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| Posted by DragonDF, 10-10-2013, 09:51 AM | | mugo
I thought like you some days ago.
It is good to read one more server's provider trying to defend his side.
This is inside his TOS because something can happen (like a BOMB attack or the HDs can stop to work, etc.) and not because you do not like a client.
What do you have to say about the part I wrote about NOT REPLYING SUPPORT TICKETS? Closing support tickets without reply?
In me you do not believe but in any hosting provider...
I received emails and I have in the my SENT folder everything I am talking.
If you think that because you are pay Less for a service you have to use a server where you receive hundreds of email messages (SPAM) by day in each email account because SpamAssassin does not work and you can not send emails to big provides like Hotmail and Yahoo, what I can say to you? Imagine you with a web store and your client send a message filling your form asking about a product he liked. When you try to reply him: the message is rejected by the provider (Blacklist IP). You will lose the sale.
As URPAD received emails, I received them, too. From my clients. And I have never imagined the idea to SUSPENDED them.
Last edited by DragonDF; 10-10-2013 at 09:54 AM.
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| Posted by DragonDF, 10-10-2013, 10:01 AM | | Yes, and it seems I showed an email with 24 hours in the Sunday.
And I can reply your last question:
Because it is IMPOSSIBLE to think a company that has a name to defend you do this kind of thing (suspend an account in 24hours) for a reason that could be much better elaborated.
It is easy to say the client is a BAD client and that send "30" emails (spamming his server) when the TRUTH is the opposite: he can not solve the problems in his server.
I respect your opinion and I can understand why you try to defend URPAD. Because you think: I can be the next to find a client like Dragon.
You can try to search here in WHT more about URPAD and K-DISK.
Tks for your participation, any way.
Have a great day!
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| Posted by DragonDF, 10-19-2013, 01:06 PM | | You can see the proof here.
I could not imagine a hosting provider could not have access to the payment history over Paypal.
@RBurns
You continue with my data.
"Please":
1. UNSUSPEND my account.
2, Reply my support tickets.
3. Send me my FULL backup data (that one the root user can do).
I do not want a refund, but a service working.
But if you STILL continue with the idea to not have me as a client anymore and as you do not have control over the payments your company (Root Level) receives, here you can see the last 05 PAYPAL transactions ids:
19 JUN 2013 - 5C5007766B408084A
11 JUL 2013 - 5LA53443K2179091E
11 AUG 2013 - ID09P28441872326211
18 AUG 2013 - 4J8101731D807635G (2ND PAYMENT FOR THE SAME MONTH AFTER A SUSPENSION)
11 SEP 2013 - ID4PT13640HK8633531
Do I have to show your support guy giving me a FREE MONTH because K-DISK suspended a paid service?
In this case I'd like to use PRINTSCREEN, because we have here a few Saint Thomé who only believe in what the client (not provider) can show. So, as I wrote since the first post: I can show.
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