| Posted by Joanne, 02-18-2008, 09:14 PM | | Pictures paint a thousand words. I don't have to explain anything. Some words were removed to hide the identity of the datacenter/provider as well as login details. The rest are as genuine as it can be. The timestamps that are circled said it all too.
Do not be fooled by other 'good' comments on Rack911. This explains everything.
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| Posted by boonchuan, 02-18-2008, 09:22 PM | | I saw the time stamp, but 16 Feb is a Saturday and 17 Feb is a Sunday, Rack911 normally provides working hours support. Sorry the pictures don't seem to convey to me what you are trying to convey, perhaps you want to put them in words?
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| Posted by Joanne, 02-18-2008, 10:07 PM | | 1. Rack911 website did not say anything about working hours support only. Neither did he mention it in the ticket when I mentioned I wanted the server up asap. If Steve had mentioned that or if he just said he couldn't fix it, I would just have to look for other people.
2. Stop thinking in your Singaporean way. 16 Feb is Friday and 17 Feb is Saturday in the US.
3. You're Rack911's number one fan. That's why you're not able to understand the picture.
4. It's definitely going to be Tuesday now, and there is still no explanation whatsoever from Steve. And I do not need any of that from him now as well.
5. I'm here to give everyone else who is looking for a server management company a heads up about Rack911. My case is closed. I definitely won't be going back to Rack911 for any services, neither will I recommend it to anybody. This post is just a true story incident and whether other people will still look for Rack911 for services, that has nothing to do with me. Period.
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| Posted by FHDave, 02-18-2008, 10:16 PM | | I believe anywhere in the world, 02/16/2008 is Sat and 02/17/2008 is Sunday.
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| Posted by bear, 02-18-2008, 10:20 PM | | Yup, what he said ^^. It simply arrives sooner for Boon than for me in the US.
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| Posted by Joanne, 02-18-2008, 10:21 PM | | Gee, what was I thinking. I should be saying the timezone in Singapore is different from that of in the US. ~_~
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| Posted by @Matt, 02-18-2008, 10:41 PM | | I'm sorry to tell you your not the only client of Steve and if your unsatisfied with his response time then you should of just told him to stop working on it and found someone else.
What I see is you didn't pay a penny and who knows how long it was going for your DC to get back to you with the utilities. I am thats exactly what Steve was thinking about in his head.
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| Posted by Steven, 02-18-2008, 10:58 PM | | I am sorry for the inconvenience you have experienced. I have been slightly tied up with other matters with management clients such as coordinating kernel upgrades etc, I sent out a mass reply to sales tickets explaining their may be a delay, I must have missed ticking your ticket.
however:
Feb 12 2008 is when I originally Replied.
Feb 16 2008 is when you first replied after my reply.
If you wouldn't have taken so long to reply then Your issue would have been promptly taken care of since workload was low then.
May I ask, what took so long for you to get a hold of me, after my initial reply? Thank you.
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| Posted by cloudrck, 02-18-2008, 11:13 PM | | Interesting...
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| Posted by @Matt, 02-18-2008, 11:16 PM | | I may have to also grab some popcorn myself. :p
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| Posted by boonchuan, 02-18-2008, 11:31 PM | | I do not think you have the right to dictate how I think. I am not Rack 911 fan, I am a client of us. Personal attacks are unwarranted when we are discussing an issue.
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| Posted by boonchuan, 02-18-2008, 11:55 PM | | I am living in Singapore now, still trying to figure out if Singapore Govt made a mistake? But so far, 02/16/2008 is Sat and 02/17/2008 is Sunday. But I do know this is a Leap Year....
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| Posted by Joanne, 02-18-2008, 11:59 PM | | Like I said, I've been sending out to various companies and there were a few who tried but were unable to fix it, hence I had to look for other options and that's why I replied on the 16th.
When things happen, people usually shrug it off with "I missed your ticket" and stuff like that. Besides, this ticket was still open and shouldn't it be flashing in your admin panel. I'm sure all open tickets should be available to you somewhat.
I did not make any payment yet simply because Steve said no payment will be made until work is completed which I preferred as well.
Anyway, this issue is over. There's no need for any explanation whatsoever. It has happened and is already over. This thread is just merely for those who wishes to consider Rack911's services to take a look. Whether they think it good or bad, it's up to them to decide.
Mods can close this thread. Thanks for viewing and reading.
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| Posted by boonchuan, 02-19-2008, 12:06 AM | | Before closing the ticket, I wish to know why the statements
Firstly there is nothing wrong with Singapore way of thinking or whose way of thinking, I beg to differ on this
Secondly you said I am a fan of Rack 911. A fan is defined as an ardent admirer and follower, while I admire Rack911 skills, I am definitely not a follower. This is attacking my integrity when I am merely posting for a need of more information.
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| Posted by TQ Mark, 02-19-2008, 12:14 AM | | Wow, what a letdown. I was expecting to see some pictures of Rack911 doing something evil. Joanne, please find another forum to troll.
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| Posted by plumsauce, 02-19-2008, 12:17 AM | | I don't see anyone piling on, so I take it that this would be a quite unique viewpoint on Rack 911. Normally, in these forums, when a company is bad, we see a lot of people piling on with additional complaints. In this case, not a peep, except from satisfied users.
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| Posted by dotcomUNDERGROUND, 02-19-2008, 12:28 AM | | Btw... you didnt go for a "management" service... did you?
It was a one-time job.
Why this thread says "Management Service". May be they deal with monthly management plans in a diffrent way.
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| Posted by SoftWareRevue, 02-19-2008, 01:00 AM | | Yeah. I think it's pretty easy to see that you said it was a job you needed done ASAP, Steven gave you a price, and you don't respond for 4 days. It's easy to figure out it isn't an urgent issue for you.
Sounds like a good plan.
Thread closed.
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