| Posted by Peter-G, 10-09-2013, 11:00 AM | | So, I feel like I should write a little bit of how my experience is with Eleven2 thus far.
I just recently purchased a reseller package from Eleven2, and already I am very displeased with it.
First thing I noticed was, I only had 100MB storage and not 100GB. Trying to pull a fast one?
Second thing was, WHM had absolutely no functions at all to use or setup. I was not able to create packages, accounts or do any type of configuration. Trying yet again to pull a fast one? I know that it is automated, but I'm sure that this is not an automation error.
And from the very start, they assigned nameserver IPs which haven't yet worked. I've had a ticket open since the day I opened an account. Multiple people in the ticket have claimed the issue has been resolved, and it has not yet been resolved.
I admit that they're support team is usually quick to respond however they are not quick to actually resolve the issue, other than saying they've resolved it.
I know Eleven2 has been around for a long time, and seemed to be in a good reputable status, is this something new that's going on with them? Or have they been having issues for a while now?
|
| Posted by Nick H, 10-09-2013, 01:31 PM | | Do you happen to have a Ticket ID that I can look at?
|
| Posted by Peter-G, 10-09-2013, 01:37 PM | | I've PMed you the ticket ID Nick.
|
| Posted by Nick H, 10-09-2013, 01:47 PM | | As far as these go, no one is trying to "pull a fast one" on you. When we create any new accounts, we setup the reseller default account with 100 MB of space, and the reseller is then free to change this to their liking from the WHM. As far as packages go, it seems there was an error setting the Reseller API on your account when the account was created.
You contacted us to report an issue with the disk space at 12:12 AM. We responded and had it fixed at 12:40 AM - 28 minutes.
You the contacted us again at 3:00 AM to report the issue with your reseller ACL, which was also fixed by our staff at 3:37 AM - 37 minutes.
I apologize you had an issue, but we fixed the issue as soon as it was reported and without unnecessary delay. I feel that this part of your "review" is unfair and biased.
All settings on your end and our end appear to be correct on this one, but I can see that it still isn't working 100% correctly. I've escalated your ticket to a higher level tech and they should advise you shortly.
Please note that requesting your ticket be escalated prior would have provided a much prompter resolution than posting on WHT. We encourage you to continue working with our staff to resolve your issue.
|
| Posted by Peter-G, 10-09-2013, 01:51 PM | | Ok,
Thank you Nick. I was directing the issues more towards the DNS issue. Which have been "reported" solved, and were still not resolved. I understand it may not be anybody's fault, I'm just not happy how it's being gone about.
I will gladly make a new review once thing's have been resolved, but for the moment, I'm not a happy camper, and it's certainly not ideal for me to grab the attention of you or another E2 staff member on WHT just to address the issue as it should be.
Thank you though for escalating it.
|
| Posted by Nick H, 10-09-2013, 01:53 PM | | As I stated, posting on WHT was entirely unnecessary. At any time during a ticket, you can request it be escalated to a higher level tech, or request a supervisor. WHT does not expedite or place higher priority on anything - if anything it slows the escalations process because only particular members of our staff read posts here.
|
| Posted by Peter-G, 10-09-2013, 04:49 PM | | Issue resolved once escalated to L3 Support. Thank you.
Will do a new review in 1 month.
|
| Posted by SkyNetHosting, 10-10-2013, 06:53 AM | | Good to hear that! please keep us updated every few months!
|
| Posted by hostquality, 10-13-2013, 01:49 PM | | i am interested to read your updated/2nd review too
Thank you all
|
| Posted by Webhostpython, 10-13-2013, 01:58 PM | | I've very interested to hear your second review as well. Love the way the host resolved your previous issues in a very timely fashion. He then had the decency to come on here to let you know you were going to be taken care of.
Good job host, I think this one'll turn out to be a good one!
|
|
 Add to Favourites
 Print this Article
|
