| Posted by avin7000, 02-24-2012, 04:22 AM | | I want to start with reseller hosting & start with low. Something like 10-20 GB space in beginning. I'd like to learn for first few years before going big & hence I have kept my budget low.
I can get customers easily with help of my connections with student community. However I have to offer very low price [or for free or something like post 4 host]. I am very sure that I can get easily get customers if I start my plans as low as 100 MB or 150 MB.
Say if I start 150MB plans with total 20GB space & if all students go with that, then I'd be having around 130+ customers. Even with 15GB space, I end up with 100 customers.
Since my budget is low, I can make upto 15USD-17USD / month [including White Label / WHMCS / Private Nameservers etc]
So here comes my question, how do I handle 100 customers & give support them ? Shall I hire few people just for support ? [how much I should pay them]
Or shall I go with hosting which provide end user support ? Reading few threads here, I came to conclusion that if I want to be on long run, then I shouldn't go for such services. There was also some analogy, same host charges 5USD month for one customer & in 15 USD they have to give support to my 100 customers. I wonder about QoS.
Or, can I handle alone myself [with one more guy maximum] ? Assuming I will go with a good hosting provider like Inno / CrocWeb etc, as they provide good service, no downtime etc, can I think that my clients hardly need an support ? I am with some hosting & last time I was contacted them in beginning while setting up my account, that was an year before !
I read an interested article from here, to quote :
My entire strategy is wrong ? If yes, then how do I improve it ?
Thank you in advance
Last edited by avin7000; 02-24-2012 at 04:29 AM.
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| Posted by Forward Web, 02-24-2012, 10:29 AM | | Well I think the first thing you will need to consider is that most web hosting companies will not allow you to give away web hosting for free (as free accounts often times attract a large amount of abusive customers). Second, I would not recommend offering free web hosting, you will make little to zero money and as mentioned in my first sentence, it will attract the wrong kind of customer (spammers, abusers..ect).
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| Posted by DWS2006, 02-24-2012, 10:31 AM | | In your situation, just starting out, it would probably be best for you to purchase a reseller account with end-user support. This will let you ease into the business without the expense of dedicated support staff.
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| Posted by avin7000, 02-24-2012, 11:18 AM | | thank you guys for replying
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| Posted by Server Management, 02-24-2012, 12:00 PM | | Depending upon your ticket volume you could go for a per ticket plan with a support company price is various from $1-$5 per ticket depending on the nature of the ticket of course.
You could in theory have 100 clients and only get 1 ticket a week or you could have 100 clients and have 200 tickets per week it all depends on what your targetting and what other features you have in place such as a large information knowledgebase, video tutorials and an IP unblocker.
The more informaton you lay out the less tickets you will get to be honest...
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| Posted by avin7000, 02-24-2012, 01:04 PM | | Thanks for replying ! Can you give some hints what all the things should be kept in knowledge base ? Or ant example of such site so that I can get some idea ?
Thank you !
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| Posted by ModelWebHost, 02-24-2012, 01:48 PM | | Offering free webhosting can be dangerous as it attracts spammers. I suggest to you charge something to your clients and I am sure spam will be zero.
This is webhosting business and you will learn things with the passage of time. However, you can handle your clients with the help of parent provider by passing clients questions to them.
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| Posted by Server Management, 02-24-2012, 02:22 PM | | Knowledge base articles can contain links to documents such as WHMCS/ClientEXEC/phpBB docs, touch basic questions with answers such as "How do I login to cPanel"
Just general articles to help reduce ticket numbers they dont have to be "deep" detail either...
Demowolf tutorials are fantastic aswell for the price.
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