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innohosting support slowly
| Posted by qiuzhang, 01-03-2012, 01:10 PM | | i have some reseller in innohosting.
one is down over 8 hours.
i sumbit two ticket but no one help me.
anyone have this situation ?
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| Posted by lastminutehosting, 01-03-2012, 01:35 PM | | Have you tried calling them yet?
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| Posted by qiuzhang, 01-03-2012, 01:43 PM | | i think ticket is the best way contact innohosting.
but so disappoint.
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| Posted by BrettB, 01-03-2012, 01:46 PM | | Did you submit both tickets to their technical support department? They also offer live chat if you'd prefer to do that over calling them:
https://support.innohosting.com/
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| Posted by qiuzhang, 01-03-2012, 02:09 PM | | thanks,i chat with supporter.still need waiting.
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| Posted by rv_irl, 01-03-2012, 03:28 PM | | Hello,
I have located your ticket.
You opened a ticket at 9.10am and we responded at 9.29am (19 minutes). Why are you saying nobody is helping you when we have responded to the ticket already?
I don't call that slow. There is a server down with a hard drive issue (main partition went missing). This is a RAID10 server.
However your server is not affected and is online as we speak?
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| Posted by maxgrow, 01-03-2012, 04:12 PM | | Sometime this may be lead by local ISP connection problem. This goes same to alot of other user. When if you encounter such error when to do a check using a online 3rd party monitor service to check
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| Posted by Dan Madiou, 01-04-2012, 04:51 AM | | Have you solved your issue?
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