| Posted by app1237, 12-26-2011, 02:10 PM | | I bought Reseller Hosting from Nixdot.com,But the cPanel/WHM is very bad and can not run. My websites have been down now for 10 days.I asked Refund Requset,But no reply to emails and no reply to messages.I'm desperate.
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| Posted by PlotHost-Max, 12-26-2011, 03:29 PM | | Why cPanel/WHM is bad ? Can you access the site via http://IP ... maybe there is an issue with your domain ?
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| Posted by BrettB, 12-26-2011, 04:43 PM | | Did you contact them regarding the downtime 10 days ago? 10 days without a support reply is quite a long time! Do they use a support ticket system? If not, there's a chance that their replies went into a spam folder or were lost.
Also, please report a domain name you host with them to the moderators to verify your review:
http://www.webhostingtalk.com/report.php?p=7870733
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| Posted by Forward Web, 12-26-2011, 06:20 PM | | Well to be honest with you, I cant say that I am surprised, taking a look at their web hosting packages and its obvious that they are overselling, possibly using a Master Reseller of some sort to resell web hosting? Going forward, make sure you always do your DD on a company (especially if they are overselling at budget costs).
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| Posted by tmaniac, 12-26-2011, 07:53 PM | | Im assuming you submitted your requests using their client area?
You made backups in preparation to move?
Maybe try calling the number they have on the website?
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| Posted by iexo, 12-29-2011, 08:16 AM | | OP, Please PM me a ticket number regarding your issue.
I aren't sure what's gone on, but I'm assuming this could have been a result of the BuycPanel issue which affected our newest shared node.
Hopefully you aren't a current client as our policy doesn't tolerate posts made on forums like this, negatively portraying any member of our group, find this in the terms of use you would have agreed to upon ordering.
You say no replies to emails, but we use a ticket system, you say no replies to messages, but what messages?
Only me and the main director publically represent NixDot Web Solutions, and we've received no messages, please explain.
No, FernGullyGraphics, we don't user master resellers, how we work as a budget provider is by OWNING equipment, any host who provides or uses master resellers is incompetent, no good can come of it.
In no way are we overselling, we don't need to with the amount of new hardware we've picked up.
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| Posted by EasyHostMe, 12-29-2011, 09:16 AM | | Exerox. i think your main issue should be resolving the OP's problems not worrying about they are in breach of a TOS for a "S"ervice they aren't actually getting?
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| Posted by iexo, 12-29-2011, 09:39 AM | | I deal with quality assurance on tickets & support responses, which is why I know the OP isn't being entirely honest with his observations as ongoing issues have to be referred to us.
OP, I've just made a few checks and you cancelled your reseller 48 hours after ordering and a refund was issued, I understand there was an issue due to the cPanel license on our newest shared platform being setup incorrectly, and you have my personal apologies regarding this.
However you claim 10 days down time, can you please explain this considering -
1. Your initial order wasn't even 10 days old.
2. Within 48 hours you'd cancelled service.
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| Posted by AHFBWEB, 12-29-2011, 10:07 AM | | Thanks to the OP for the warning.
Thanks to nixdot.com for the threat and giving yet another reason to avoid them.
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| Posted by iexo, 12-29-2011, 10:25 AM | | Although I didn't write that policy, I agree and stand by it.
We have a fully functional support system, support requests, phone support, live chat or mail if needed.
The OP only used one of these then came running to this forum, not only stating incorrect facts but failing to state some important aspects like how he/she'd cancelled previously.
Some members of our staff are lenient with the policy on creating defamatory forum postings, I'm not and will personally terminate accounts who violate this, with the exception of clients who have truly utilized our support system to no resolve, as it is there for.
Some may disagree with our policy, each to their own, however we won't be changing it, we aren't struggling and can afford to be selective with clients, weeding out those who don't act professionally.
We work hard to help out any customer who needs it, if they throw that back in our face by creating threads etc, then we will simply not host them.
Last edited by iexo; 12-29-2011 at 10:28 AM.
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| Posted by EasyHostMe, 12-29-2011, 10:55 AM | | exerox. i dont think many new clients from WHT will disagree with you in fact they will just plain avoid you. Your policy has been set up only to inform people that you have poor procedures and services in place. If you didn't have issues you would not need to pre-empt any complaints on forums. Also i didnt know freedom of speech was against any TOS|
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| Posted by Server Management, 12-29-2011, 10:56 AM | | I personally dont find anything wrong with this myself.
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| Posted by AHFBWEB, 12-29-2011, 10:58 AM | | jonathan oops I mean dan, If you own your equipment why were you looking to lease dedicateds so that you could relocate your US nodes to another provider?
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| Posted by AHFBWEB, 12-29-2011, 11:20 AM | | Looks like they have no problem dishing out bad reviews http://www.webhostingtalk.com/showth...ghlight=nixdot Can you say hypocrite?
Oh look at that... user is "temporarily suspended"
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| Posted by Geovanie R, 12-29-2011, 11:25 AM | | Honestly, I think any company wishes they could force people to work with them, in a professional and productive way. Unfortunately, in ever situation, this is not a reality. This being said, stifling their ability to freely express themselves is not only uncontitutional in the US (and in violation of Article 10 in the EU), but unenforcable. A client has the right to complain about you to whomever they wish, and it is your job as the company in question to validate their issue and resolve it, or refute their claims through professional discourse, and the copious application of facts.
Setting "professionalism" as a demarcator for the type of clients you want doesn't in any way elevate your company, but creates an elitist sentiment.
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| Posted by iexo, 12-29-2011, 11:30 AM | | NixDot was re-acquired quite a while ago you'll find, and as far as I know passed from pillar to post before being taken on by us.
Jonathan is still one of our commisioners though, thanks to him we have the WF Leeds DC, he fully admitted he shouldn't have attempted to start a web hosting company while his prior commitments were stopping him from putting in 100%, but we're glad to have his support, as he's brought us a lot.
And yes we've re-located our leased US nodes I never once claimed that we don't lease, but we co-locate also, and in the process of setting up our M247 cage once we have the hands-on contract fixed.
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| Posted by CH-Jeffrey, 12-29-2011, 11:34 AM | | Looks like they are overselling. How in the world can they offer shared hosting at that much of a low price? To be honest with you, if you want to start your own hosting company, I wouldn't buy a reseller from ANY Company. I would just buy a VPS/dedicated server, CPanel License and a WHMCS License. VPS's nowadays' are very cheap.
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| Posted by iexo, 12-29-2011, 11:42 AM | | How can web solutions not be sold at that low of a cost?
Whether a business is overselling can't be determined by price so explain your reasoning.
How our plans work is the client gets the service that they bought, use the term 'overselling' all you like but all of our shared plans are easily capable of giving the resources paid for, it's as simple as that.
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| Posted by CH-Jeffrey, 12-29-2011, 12:13 PM | | I just don't see how you are actually able to pay for the server with those low costs..
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| Posted by EasyHostMe, 12-29-2011, 12:24 PM | | Simple. All businesses try to make a profit.
So if you have a 1tbhdd 8gb ram and you were selling hosting packages like this
"500gb hhd
4gb ram
...." all for £1.99
then you could only fit 2 packages this size onto the server before you oversell
so packages and costs can determine either overselling or a failed business model.. which do you prefer|
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| Posted by Server Management, 12-29-2011, 12:31 PM | | If their not overselling their certainly not making a profit per server...
They could well be using 1TB Disks in RAID-10 making an average of around 2TB usable space...
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| Posted by iexo, 12-29-2011, 12:53 PM | | Our business model is experimental, although as individuals in the management team we have a good amount of experience, we aren't trying to be something we're not and pricing is something we're looking into at the moment, costs will increase once we find our mark but right now we're growing steadily with no issues.
As for the term overselling, it's overused and misunderstood.
If a client orders a plan with 50GB HDD, that's what they'll get, regardless of price.
As for profit, we have no issues, our VPS range are on 32GB nodes with good CPU's, and our shared nodes are fully owned, or 'leased to own' in 2 instances. NixDot Web Solutions as it's new face has good growth and prospects, so I'm personally happy where we're at.
Obviously issues like the OP's are unfortunate and we are apologetic that he/she wasn't happy with his/her service, but stating 10 days service when the reseller was cancelled after 2 is just unnacceptable.
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| Posted by EasyHostMe, 12-29-2011, 01:42 PM | | I'm glad im not one of your experiments, sorry i mean clients...
As is coming on a public forum and posting as a company based and run in the United kingdon (although your sites are governed by Texas state law) and seemingly threatening the OP. you would have had a much better thread flow had you come on and said "sorry OP please can you provide me the ticket details and i will look into it." then coming back to say "it looks like your order was cancelled by you and refunded on the second day. im not sure where the 10 days down time has come from"
instead you come on here like some dictator trying to tell a customer they cant post on a public forum (ps that part of your expermient doesnt work)
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| Posted by iexo, 01-03-2012, 10:06 AM | | We aren't experimenting on clients, we're experimenting with our business model, which seems to have paid off considering our newest node is sustainable already without overselling.
What we're experimenting on is price, which won't affect current clients unless they order additional services after a price change, the pricing is something we've always had debates about, but as a fairly new provider we aren't interested in the profit margin at this point, income is consistent, steady and sustainable so right now we're focused mainly on creating happy customers. Since starting we've had just 2 unhappy clients, 1 of who created this thread and another who simply needed a VPS module we can't integrate for security reasons, both were issued refunds. We have a fair amount of clients so I'm happy with this personally, if we were doing badly this kind of post would be one of many, but it's not, it's the single only bad word we've had since taking over NixDot Web Solutions.
However, our policy doesn't state that clients can't post on forums, it simply points out that if a client goes out of their way to make us look bad (like posting incorrect timescales), then we shall have no dealings with them now or in the future. We are breaking no law at all in enforcing this, consumer rights state that formal complaints to governing body organisations can be intervented or punished against. You'll find WHT isn't a governing body, however OP, an official complaint to the UK Consumer Action Group would require you contact us first, not a forum.
This situation in certain is certainly ridiculous, the OP bought 3/4 reseller packages with different providers on the same day, complaining about every single one of them on this very forum and others.
In all honesty, if the OP had been honest about his experience with us then I'd have responded in a much nicer way but the difference between 10 and 2 days when starting a thread title with 'DO NOT USE'.
OP, I believe your intention was to hurt us somehow, and I'm sorry that you've taken the time to SPAM across multiple forums but you've not affected us at all. In future if you are going to flame a provider at least tell the truth and you may be taken seriously.
Last edited by iexo; 01-03-2012 at 10:17 AM.
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| Posted by Server Management, 01-03-2012, 10:18 AM | | That doesnt make sense
Well unless I am seeing things it appears you have now changed your diskspace offerings...
Compete on price you'll get you no where
Last edited by Server Management; 01-03-2012 at 10:21 AM.
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| Posted by iexo, 01-03-2012, 10:24 AM | | I do see what you mean there, pricing seems to have been the biggest hurdle so far for us really, finding the "right place" for us is where we're stuck. There's providers offering literally everything for 99p, then those offering 100mb HDD for 19.99/month, we don't want to be either of those so we're just observing.
And yes I think our disk space offerings were changed a few weeks ago, I think eventually we'll find that "sweet area" that works just fine for what we're doing but for now will be keeping a fairly low price whilst we work out where we should be down the road.
Last edited by iexo; 01-03-2012 at 10:27 AM.
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