| Posted by PowerBox16, 11-20-2011, 07:40 AM | | OKay, this is really upsetting they said that their Tech response time is one hour but it has been 4 to 6 hours and i have gotten any response from them
i order with them and everything is okay but the end user support takes up to 24hours and it has been more then 24hours and all they say is we are working on it. it will done soon i have been waiting from 10am (my time)
untill now 7.40Opm
I am very unhappy about this.
i have submitted a ticket to their billing department requesting for a refund.
and Guys, Skynethosting service was okay really. but its slow like a snail!
so stay away from them, or if you like slow support then stick to them
Thanks,
i will give you guys an update about the refund
Note I mean no harm to this company. this company is not bad its just slow
and steve if you are reading this then i am so sorry
Last edited by PowerBox16; 11-20-2011 at 07:51 AM.
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| Posted by PowerBox16, 11-20-2011, 07:56 AM | | i am moving to elven2
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| Posted by Faris Aziz, 11-20-2011, 08:47 AM | | Sorry to hear your experience with them.
I'm sure that they have representative here to clear your issues as we have not hear from the other side of the story.
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| Posted by PowerBox16, 11-20-2011, 08:56 AM | | yeah there is. and i am sorry but i would like to move to a new host
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| Posted by AMSWebHost, 11-20-2011, 10:08 AM | | What was the issue that you submitted your ticket about? You have mentioned that they have replied saying they are working on it so maybe it is an issue that takes longer to deal with.
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| Posted by PowerBox16, 11-20-2011, 10:19 AM | | sir it has been more then 24hours and i have waited from 10am till now 10.30PM
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| Posted by net, 11-20-2011, 10:20 AM | | Did you follow up?
What is the problem anyway?
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| Posted by AMSWebHost, 11-20-2011, 10:22 AM | | Yes I understand that you have been waiting long but what was the support issue?
A ticket about your site being down and taking over 24 hours to resolve is a completely different issue to a billing request taking over 24 hours.
Would help potential customers if you provide a bit more information on the issue.
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| Posted by PowerBox16, 11-20-2011, 10:24 AM | | my site was never down. it was the user end support helpdesk..
they said their working n it and are configuring it but it has been a very long time!
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| Posted by PowerBox16, 11-20-2011, 10:37 AM | | Response from my refund ticket:
ello,
We are sorry to see you want to cancel your account with us. In order to cancel your account with a full refund we need to verify your identity therefore we need your following information:
Your Domain Name:
Your Full Name:
Full Address:
Phone Number:
Last 2 Digits of your Credit card:
2CO Order Number:
We look forward to your reply.
Best Regards,
Larissa Young
Billing Department
SkyNet Hosting Services
SkyNetHosting.Net
User
Posted on: 20 November 2011 11:32 AM
Hello, I am very unhappy with your services i would like to request a refund and i would like to cancel my service from you guys this is really upsetting and i am very unhappy about it.
Please issue me a full refund
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| Posted by net, 11-20-2011, 10:39 AM | | You should respond to that ticket instead of here.
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| Posted by PowerBox16, 11-20-2011, 10:58 AM | | Sometimes you need to force your way
Hello.
I'm really sorry about the delay that you had to face with the help desk install, however I have requested the help desk install ticket to put on hold as you have requested to cancel the account. I will now talk our load admin and request to complete the install immediately and update you over the ticket.
Thank you.
Best Regards,
Larissa Young
Billing Department
SkyNet Hosting Services
SkyNetHosting.Net
Last edited by PowerBox16; 11-20-2011 at 11:08 AM.
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| Posted by PowerBox16, 11-20-2011, 12:02 PM | | Issue fixed
May close this thread
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| Posted by SkyNetHosting, 11-20-2011, 01:18 PM | | There's only one technical support request from you and that ticket is replied and resolved as follows;
IIJ-216-89942 - full Restore backup - Account Transfer Request (Technical Support)
Response Times:
1st Reply: 54 Minutes
2nd Reply: 23 Minutes (Resolved)
I think what you are saying here is misleading the WHT users and our potential customers. Let me explain in detail.
Our End User Support Response Time is NOT 24 hours, most of the time we reply instantly. What you have done is requested us to INSTALL and CONFIGURE help desk software on yourdomain.Com. The Software installations and configurations are not covered with our 1 hour response time guarantee. On the other hand we have clearly mentioned on our web site that client Help Desk install and configurations take 24 hours.
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| Posted by SkyNetHosting, 11-20-2011, 01:37 PM | | No. It was a request to install and configure help desk software on his own domain. Yes it took slightly over 24 hours (We have mentioned him upfront that help desk installs takes 24 hours) but we have kept him updated every few hours over the ticket and via Live Chat regarding the progress.
Even most of his Billing Issues were replied within 1 hour even though we only offer 1 hour response time for technical issues. The response times for his Sales/Billing issues are as follows;
Billing / Sales Department Response Times
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YLE-650-81579 - Hello (Sales Department)
Response Times:
1st Reply: 56 Minutes
2nd Reply: 05 Minutes (resloved)
####
DQF-380-51644 - order (Sales Department)
Response Times:
1st Reply: 39 Minutes (resloved)
####
QIU-352-80191 - WHMCS License and Free Web Templete Request (Billing Department)
Response Times:
1st Reply: 24 Minutes (resloved)
####
RFA-816-90253 - Pls provide $50 2co Coupon (Billing Department)
Response Times:
1st Reply: 1 hours 23 Minutes
2nd Reply: 24 Minutes (resloved)
####
Last edited by SkyNetHosting; 11-20-2011 at 01:41 PM.
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| Posted by SkyNetHosting, 11-20-2011, 02:00 PM | | As soon as the help desk install was completed there's another ticket from you DEMANDING us to integrate the help desk with WHMCS overriding the WHMCS default support module in 8 HOURS. Sure, we are more than happy to do these things for our reseller's but certainly we are not in a position to do these things in such time frames.
If you are continuously unhappy with these software installation turn around times and want to get them done within few hours I think its best to go with a company that offer software installations in few hours, in that case we are more than happy to issue a full refund and you can still keep the free reseller template with coding ($300 Value), $50 2CO credit and the Customized WHMCS Theme that we offered with our reseller plan purchase.
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| Posted by SkyNetHosting, 11-20-2011, 02:18 PM | | I'm really sorry to see you leave as well but if things are not going your way with us its always best to find a provide that's comfortable with your needs and move on.
Wish you the very best with your new provider!
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| Posted by PowerBox16, 11-20-2011, 11:19 PM | | i am still here. and you may say that i DEMANDING. (i agree on this one)
but you can imagine that i have been waiting for the helpdesk to get it configured from 10am to 9.30pm and it has been more then 24hours sir
i am not trying to be rude. sir. i was never and ever trying to be.
also your one hour response time is not vaild sir
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