| Posted by lanzallamas, 05-02-2011, 09:19 PM | | Admin I think this is the correct place for this.
Hi people,
I think there are a rule. If you pay cheap, the service probally will be awful. I paid 15d for a year reseller suscription and 20d in january for a VPS.
The reseller service works very bad at the beggining, then they migrate to another server, and starts working better. The support at the beggining was great, very fast and responsive. Later, when I bought for a Windows VPS for 17d/mo they sent me the login details, and never works. I ask them the correct login details and they never answer my mails anymore. Last answered mails was on feb 2, when they migrate my sites from old to new server because on the new server my sites was not appearing.
Now, 2 days ago I can see that my sites are suspended!!!! I was able to enter WHM and see that all of my sites are not there. Terrible news. I tried to login to my.hostlfy.in and password doesnt work, and when I reset, the new pass never comes.
I really hates them. Web Hosting have to alarm people from this horrible and so unrespectful service.
I was hoping that Hostfly will be good, but no, is the worst web hosting experience.
Now I realize that we have to pay a little more for decent services.
I'm sad people. "Greetings from Hostfly!" F*** You!
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| Posted by Dustin B Cisneros, 05-02-2011, 10:33 PM | | With that type of language I wonder if you ever at any time expressed your attitude this way towards them and this is why your services are suspended?
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| Posted by lanzallamas, 05-02-2011, 10:42 PM | | Look, I'm not the only one with the same type of problems and suspended accounts. You can see on the forum that are two threads with people talking bad about their service. I can't put URL's on this post. There are a couple of deleted messages with not happy customers on that threads.
If you are saying "type of language" for my english I understand, but if you are saying for my "angry language" I hope you understand my frustration. If you want I can forward all the mails, from the almost perfect support until the no answers at all, I'm sure that you will understand the situation.
I think that we could trust cheap companies, but I'm very sad with the hostfly expierence. It's very frustating to send a lot of mails with any answer. Also, they are in India with customer service in Singapore, and you believe that is also difficult if I want to make a call to talk with them..
I reallt sorry if I offend you with my language.
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| Posted by Dustin B Cisneros, 05-02-2011, 11:02 PM | | Hello,
I under stand your frustrated and no way am I offended by your English if you feel thats the case only simply ashamed how you would lower your self and curse its just not right how ever it wasn't right according to your review what they have done to you and your hosting accounts.
One of Hostflys reps are active here so I'm sure he/she will reply and hopefully sort out your issues.
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| Posted by agustan, 05-02-2011, 11:36 PM | | Hi, there is a 'REPORT' icon/button on the right side of your original post, there you may report your URL's so that admin can verify and confirm it
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| Posted by MyResellerHost, 05-03-2011, 01:51 AM | | That is a bad but also a learning experience from you.
Did you talk to them with that manner? Being angry?
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| Posted by Net-Buster, 05-03-2011, 04:41 AM | | There is a very basic problem which I had observed with most of the bad reviews about web hosts in WHT and that is "Communication Gap".
At any point of time, it is imperative to display an ethical professional behavior by both ends to resolve a problem and you surely had failed the test of patience.
There is a saying that "You get what you paid for" - you cannot expect a premium or 5 minute support with a $15/YEAR reseller subscription or can you ??
I hope you have learnt your lesson that cheap things cost much higher in long term :-)
Wish you luck
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| Posted by TomTomson, 05-03-2011, 07:06 AM | | I totally agree. Being polite and professional with your communication is more successful than using offending language that usually makes things even worse.
Tom Tomson
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| Posted by Rakhsh, 05-04-2011, 01:55 AM | | Hostfly suspended accounts without any notification!
they didn't answer my polite support tickets! they didn't answer my emails.
SCAMMERS!
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| Posted by intelliServe, 05-04-2011, 02:30 AM | | Certainly not good, but as people have said, real hosting doesn't come at that price.
Usually what the price has to incorporate is RAM Usage, Disk Space, Support and Especially bandwidth (not cheap these days).
If you're paying $2 a month for a reseller I wouldn't even expect a website never mind exceptional customer service.
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| Posted by odinson, 05-04-2011, 07:11 AM | | I agree with "real hosting doesn't come at cheap price".. we know the drill.
But the hostfly rep should give an update on the issues as mentioned in other threads.
If hostfly support team is out of work..thats fine with me. But their last man standing should at least respond in WHT on the questions asked!
Regards,
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| Posted by Rakhsh, 05-04-2011, 10:37 AM | | i think they are ONE man company! he ran with our money so the company is closed now!
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| Posted by Linux_Kid_87, 05-04-2011, 10:58 AM | | If anyone pays 7 bucks or under a MONTH. I wouldn't think you would get anything you are thinking you could get. Something that is 15/yr that's really annoying to see and otherwise said by the older posters of WHT on this topic.
I really hope you learned your lesson in paying for something so cheap. And on a Reseller. That's amazing.
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| Posted by Hostfly, 05-09-2011, 12:53 PM | | Hello lanzallamas,
Greetings from Hostfly!
I request you to kindly share your account email address with me via PM and I will investigate the reason of suspension.
Thank you for your co-operation.
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| Posted by Rakhsh, 05-09-2011, 12:59 PM | | i can't send pm to you.
here is my email address amir [at] live.it
also i can't open support tickets:
please unsuspend my user on previous server so i can move my sites by myself.
my username is: hmpc7n0r
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| Posted by ModelWebHost, 05-09-2011, 01:04 PM | | As one of Hostfly's employee have replied in this thread, you should contact him.
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| Posted by Rakhsh, 05-09-2011, 01:10 PM | | how can i contact him? he only replies on this thread.
i can't open a support ticket, he don't answer to my emails sent to info@hostfly.in.
how can i contact him?
my sites are still down after 10 days but he/she update threads every 2-3 days with a single reply.
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| Posted by Hostfly, 05-09-2011, 02:08 PM | | Hello Amir,
Greetings from Hostfly!
After a quick review to your account associated with us, we found that the migration was taken place in the month of March 2011. All resellers were notified to FTP their backup files to the new server through an email announcement. The reason of migration was bad network quality and downtime issues. I have also found that your account is successfully created on our new server. You can access to cPanel using following URL: http://dns5.hostfly.in/cpanel and you need to change nameserver of all domains to :
DNS5.HOSTFLY.IN
DNS6.HOSTFLY.IN
If you are using private nameserver, Please update its IP to:
66.96.245.68
66.96.245.69
With regards to your ticket issue, you can login to http://my.hostfly.in and create tickets. You can also send an email to support@hostfly.in from the registered email id.
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| Posted by Rakhsh, 05-09-2011, 02:54 PM | | i didn't receive any emails. what can i do now? i lost my sites? i can't create any new tickets, even i can't update my old tickets.
please unsuspend my account on your previous server at 69.175.126.66. so i will backup my sites in ten minutes. i beg you please unsuspend my account for 10 minutes only!
when i try to create ticket from panel or by sending your system responds me:
also please be honest: there are at least 5-6 people having the same problem (didn't receive any emails) and there is no anouncement in client area too!
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| Posted by Hostfly, 05-10-2011, 03:34 AM | | Hello Amir,
Greetings from Hostfly!
The email address on file with us is : amir@live.ie. I request you to send email from this email to support@hostfly.in as we only accept emails from our customers email address in order to provide speedy reply.
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| Posted by Rakhsh, 05-10-2011, 05:38 AM | | However as you can see i changed my email months ago in your control panel. for everybody's sure please type my email in this page :http://my.hostfly.in/ForgotPassword.php
and the result: This email does not belongs to any of our customer.
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| Posted by DewlanceHosting, 05-10-2011, 05:52 AM | | Did you mean every "cheap" provider is bad.
Suggestion: If you've a account on BurstNet and If you use this words **.... then your account will be ban for TOS Violation so it means lots of providers use same rule.
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| Posted by Hostfly, 05-10-2011, 07:15 AM | | Hello Mr. Amir,
Greetings from Hostfly!
First please try to understand that cPanel and billing portal are different and changing email in cPanel does not change email in billing portal. Also in billing system you cannot change your primary email ID as none of the billing system allows clients to change their email id.
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| Posted by odinson, 05-17-2011, 04:32 PM | | Hello hostfly, any updates on restoring the lost accounts by the " old datacentre "? As i did not received an answer on my ticket on this matter, i post my question here...
Regards,
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| Posted by Hostfly, 05-17-2011, 05:31 PM | | Hello,
Greetings from Hostfly!
We are in touch with old datacenter regarding the same. We will update you soon regarding this.
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| Posted by humawebdesign, 05-18-2011, 12:23 AM | | cheap and free services usually face all these type of problem so it is always recommended to invest very carefully before buying and servicesdon't look for cheap service only.
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| Posted by aodat2, 05-18-2011, 01:43 AM | | This thread is becoming like a support ticket for Hostfly and his client. I'm not too sure if you guys know how to communicate via email or not but a forum is so totally NOT the place to send personal information and stuff like that. Even email addresses are not good to be put in here. It's a public forum, remember?
Also since when did WHT become Hostfly's personal support desk? You guys should do it in private or via a Support Desk or email or something like that.
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| Posted by odinson, 05-20-2011, 05:30 AM | | aodat2
I agree WHT is not a personal support desk for any Webhosting company. However i bought my service at hostfly through this forum.. so if these guys lack to response on support tickets or mails.. i'll post my questions here.. as i cant sent pm atm. Sorry about that.
Btw change your attitude pal.. " I'm not too sure if you guys know how to communicate via email or not ". WHT is NOT the place to offend other members! Have a nice day
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| Posted by Rakhsh, 05-20-2011, 05:47 AM | | they format the old server
i lost all of my data. i hate hostfly
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| Posted by techjr, 05-20-2011, 03:24 PM | | I believe you changed your email VIA cPanel. If this is true then hostfly has done nothing wrong, if not, what panel did you actually change your email on?
Do you mind reading the whole thread before you make posts like this?
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| Posted by nhmac, 05-21-2011, 12:12 PM | | As this appears to have been started as a review for Hostfly, I would like to mention here that I had some of the same difficulties with HostFly that this customer reports: no communication about important things from the company; inability to post tickets in their helpdesk interface; failure to respond to email from customers. While I agree that people should strive to be polite, my experience with Hostfly implies that they could drive almost anyone to impatience.
When all else failed I canceled my account with them. 3 months later they still are sending me a bill for $25 for canceling my ($15) service - they send me one of these bills every single day.
If they put half the effort into making good service that they do into harassing their customers after they fail to provide the hosting they promised, they would be a good company. As it is I recommend that anyone who values their time or sanity steer clear of them.
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| Posted by Hostfly, 05-23-2011, 10:05 AM | | Hello,
Greetings from Hostfly!
We provide me with your email address registered with us and I will investigate the problem you are facing.
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| Posted by IsolatedHosting, 05-25-2011, 12:21 AM | | im with Linux on that on
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| Posted by Ahmad Hamad, 06-07-2011, 05:35 PM | | I will write my experience with them soon, don't ever try to get to them !
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| Posted by Ahmad Hamad, 06-07-2011, 05:48 PM | | I am on of their victims just as you, such damn services just destroy anyone who tries to build a name online, people just have to avoid such domain
Never, ever try those guys (hostfly.in)! the worst hosting I've ever seen.
My bad luck led me to that hosting
I registered and paid to the "instant activation" service , and look to the invoice :
bit.ly/mNx3f2
mediafire.com/?aiv94e0asnchhrp
but the domain never went up !! (you can check that at any whois service)
and after a week of crying to the "support" with no response I had to take a domain from external source and asked for a refund, but I never got the refund until I was writing that word!
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| Posted by Faris Aziz, 06-07-2011, 07:56 PM | | Sorry to say, but you guys expect too much from a $15 per year reseller hosting.
That would be less than $1.50 per month. I couldn't live with even $15 per week.
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| Posted by tiger_host, 06-07-2011, 09:05 PM | | Hello,
Web hosting companies that offer cheap shared/reseller costs are usually bad,I would suggest to pay a few bucks more for a reliable web hosting service in the future.
Remember: If it's too good to be true,it probably is!
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| Posted by buydomains, 06-08-2011, 03:49 AM | | thanks for telling.
looks like it's from India
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| Posted by swiftyCMS, 06-08-2011, 06:32 AM | | How many of these topics are there on this forum?
You get what you pay for!!!
Do you really expect any service for $15/yr?
If you want a VPS/Reseller/Whatever you will not get good service under $40/mnth.
Think about it, it's not economically viable otherwise.
I walked this same route when starting out.
Cheap is nice but it doesn't work.
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| Posted by Ahmad Hamad, 06-15-2011, 04:48 AM | | hostfly.in are bunch of theives, never try them !
I have the right to get a refund but they simply ignoring me !
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| Posted by Ahmad Hamad, 06-15-2011, 12:44 PM | | you are welcome
and yes, they are from india
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| Posted by odinson, 06-18-2011, 06:47 AM | | A agree with you Ahamad... however just Forget Hostfly, and move on..
Their server is down for allmost 6 days.
Their first respons on my ticket was :
" Their is a Optical Fiber cut at BURSTNET, Scranton datacenter which caused downtime. The technical team is working on this and the same will be resolve shortly. "
After 5 days i got the second reply:
" Their is a IP mis-route issue in our datacenter (BURSTNET) scranton. As per datacenter executives, the problem will be resolved shortly.Stand by for updates:-- "
Well i'm def. finished with this guy!
Lessons learned.. NO Cheap Crap for me anymore.
To Bad Hostfly is still promoting their offers on WHT.. with more victims to come
Last edited by odinson; 06-18-2011 at 06:55 AM.
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| Posted by BurstNET_CSM, 06-18-2011, 09:07 AM | | There was mo fiber cut nor is there any known ip issue at this time.
Who is giving you this information?
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| Posted by k3rnd, 06-18-2011, 11:01 AM | | From: "support@hostfly.in"
They have now moved their webpage to:
IP address: 88.198.195.111
Host name: hostfly.in
Alias: hostfly.in
88.198.195.111 is from Germany(DE) in region Western Europe
Guess they don't have access to the old site now:
/showpost.php?p=7505836&postcount=8
Since they've left their customers without service for a week, but were quick to get their site back up, it's just a "gimme 15 bucks" scheme.
But Hostfly could prove me wrong ;-)
Junior Guru Wannabe|Member since 5/26/2010|Last login: 6/17/2011
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| Posted by odinson, 06-18-2011, 11:25 AM | | As stated by k3rnd, information was from sent on 13-6-2011 11:10 and 18-6-2011 4:46
Last edited by odinson; 06-18-2011 at 11:34 AM.
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| Posted by k3rnd, 06-20-2011, 05:38 PM | | They did! On their webpage, see - company - announcements for info about the replacement server. Hosting is not an easy business, things happen. Over the years I've have hosts just walk away. Nice to see a host making an effort to continue providing service to their clients.
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| Posted by Faris Aziz, 06-20-2011, 08:58 PM | | To BurstNET - Here's the link to the announcement - http://www.hostfly.in/announcements.php
They seems to be blaming you guys.
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| Posted by Server Management, 06-20-2011, 09:37 PM | | Abit of a double standard if you ask me, Why should it be the datacenters job to backup... I mean their the provider they should look after their own clients data instead of pushing the blame else where.
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| Posted by coreyj31, 06-20-2011, 09:58 PM | | All I know is this announcement is completely different than what was said here:
The announcement states that it was a crash and that it is BURSTNET's fault, I know it is best for clients to backup regularly. This states that it was indeed a crash that lost everything, so they migrate accounts. Notice this would not give time for someone to do a backup since they had nothing to backup. Is this what I am getting out of these 4 pages of support tickets?
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| Posted by shahrukhbachan, 06-20-2011, 11:12 PM | | HostFly is crappy service. I had got four websites in the account with them. They were not main websites but were rapidly growing with one website reaching upto 5000+ pageviews a day and then when I checked yesterday could know from statcounter that the traffic had died since June 13. I checked and found my websites were down. This had happened to me previously too when they shifted servers and did not shift my websites and data which any host should have done. I am starting to get worried with small providers nowadays and losing more time and money due to such mistakes. At least the big hosting providers dont fly away by the night. I have starting purchasing dedicated servers and setting them up myself and perhaps that is the way to go in the future.
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| Posted by coreyj31, 06-20-2011, 11:21 PM | | Just do as others have stated, put your money into it. You do not have to pay a fortune for service, just not $2/month. I currently am on my 3rd hosting company. I have loved 2 out of 3 so far, I am sure I will have others as time passes. I was paying about $10/month for my web hosting plan a while ago until I was sent a discount for being a customer for X years. Just make sure you backup your files at least once a month if not once every large change in sites. I run database backup weekly and save it on multiple computers as well as thumb drives just in case. You can never be too cautious when it comes to your online files.
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| Posted by Server Management, 06-20-2011, 11:21 PM | | Its clear despite the fact they mention on their site some maybe several times that backups are taken its clear that is pure B.S
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| Posted by Shole, 06-22-2011, 06:41 AM | | The site is down and I almost used it.
Also its not their mistake since i knew the admin or at lest was in some sort of contact with him I found out that they got unlimited reseller from another company for 40$/year...so i guess they have been fooled too
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| Posted by Hostfly, 06-22-2011, 12:36 PM | | Hello,
Greetings to you all from Hostfly!
BurstNet suspended our servers because of some abuses without notifying the specifics of complaint. Not only this but the disk was wiped out as the server was totally terminated. This is the reason for the downtime. We have already provided account to everybody. We ensure you that we have now a system in place to take daily backup. This will surely increase our expenses, however we assure you that the same will be never repeated in future. However we still suggest that as per our Terms of Service, backup of data is sole responsibility of the client. This is clearly mentioned on our website.
Their fore, Their is no breach of agreement from Hostfly. We have already compensated all clients with extra 2 month service.
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| Posted by BurstNET_CSM, 06-22-2011, 01:22 PM | | Both of these statements are WRONG, and you really need to stop telling lies about us. Yes. lies. Big word. But we're here to back it up with proof.
You were not the only client on the server you claim was destroyed. So it isn't YOUR server. You were never our direct client so we, actually, did nothing to you. Your reseller should be the one you are talking to/criticizing on here, not us. The disk was never wiped and is in, in fact, perfect condition, with all your data.
As a majority of these items details are not for public consumption, I will offer mods proof upon request, but I've yet to come on here and lie about stuff
Please learn your facts before you cast stones.
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| Posted by KMyers, 06-22-2011, 01:59 PM | | Hello,
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| Posted by Hostfly, 06-22-2011, 02:32 PM | | Hello,
Our upstream told that the disk was wiped. I have screenshot of the tickets with them. However let's close the topic as we have shifted our services to a different datacenter.
Thanks
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| Posted by KMyers, 06-22-2011, 03:07 PM | | Hello,
I am not understanding why you can simply dismiss Burst's claim that your data is still in tact. If this were me, I would be calling phones and knocking on doors to recover the data. Or are you saying that you do not value your customers data?
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| Posted by Hostfly, 06-22-2011, 03:22 PM | | Hello,
I do care for our clients data. However my upstream who was having dedicated server with BURSTNET on which our couple of VPS'S was their have no clarity and replying me lies about WIPE of disk by BURSTNET. However now we have system in place to take per day backup after this lesson.
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| Posted by BurstNET_CSM, 06-22-2011, 03:41 PM | | As long as you set your customers straight that it was NOT BurstNET that caused the server to go down, we're happy.
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| Posted by Server Management, 06-22-2011, 06:13 PM | | Didnt you have this system in place before? After all your website does clearly state in several places that backups are taken...
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| Posted by Hostfly, 06-23-2011, 11:40 AM | | Hello,
Previously our upstream was liable for keep data as per their terms. The complete VPS snapshot was also saved by us. However they deleted snapshots too without any solid reason.
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| Posted by TinderWeb, 06-23-2011, 05:53 PM | | You guys are amazing. You have affordable and amazing services. Go with PrestonHost any day!
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| Posted by DeltaAnime, 07-16-2011, 07:02 PM | | The price is irrelevant in all of this. They offer a service for a set price with a set guarantee for uptime/performance/etc. If they don't meet what they offer, the customers shouldn't be expected to 'accept that fact' simply because the host charged too little to make the service possible. It's one thing if he was offering unlimited/unlimited alpha masters or something but he's offering a set amount of resources.
Kinda off topic but this is one of the things I really hate about the budget VPS market.
Francisco
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| Posted by zelthost, 07-27-2011, 11:18 PM | | Hello,
I want to tell for "Hosting Providers" that, many providers give hosting service and many people take this. First time providers tell they give batter service before sale.After sale they do not provide what they told. It's very bad. Now I want to tell "Hosting Client" I saw many people take this and got batter service but s....ome times delay service they told foul talk about that hosting providers. It's also bad. It's a business and everyone should maintained their commitment.
Thank you
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| Posted by baz88, 07-29-2011, 12:53 AM | | Also have a hostfly complaint, wish I seen this.
Not to stereotype, but I was iffy buying hosting from a .in domain, but I said I'll give them a chance. Sure enough out of about 40 different hosts I have accounts with, this is the first one I notice a problem with.
I put up several sites so I put trust in the hosts that my sites are up. I actually need to start checking regularly to make sure they are up.
Anyways, after a few weeks I see my site isn't up. I email them, the next day they email me saying they changed servers and I need to update my nameservers. So instead of emailing everyone they wait for you to email them.
I switched to another host and asked for a refund. They said Billing would look into it. That was the last I heard.
Opened a ticket with paypal now.
I understand you can't expect the world for $10/year hosting, I dont't even care if it takes 24HRs for a response, but I just expect my site to be up and if there's a problem, email me.
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