| Posted by fadynets, 04-03-2009, 03:24 PM | | Hello
from 6 hours or more
them i speak to ticket to support and they say
Hello ,
Your account setup is in pending state. You will get welcome email with all the details after completing the setup. For more details, please contact our Accounts & Billing department.
then
Hello ,
Our Accounts department handles matters in relation to your query, and they will endeavor to get back to you within 24-48 hours, replies however may be take slightly longer if over a weekend or holiday period. If you need, we can just move this ticket to that department.
and no reply yet
like i speak to my self
what shoud i do
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| Posted by gearworx, 04-03-2009, 03:39 PM | | Why are you complaining? They said 24-48 hours. At least they're communicating with you and providing you the timeframe.
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| Posted by EasycPanelXL, 04-03-2009, 03:41 PM | | I guess some people just want to get account setup instant, maybe they approve account manually, cant comment on another host that I do not have access to.
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| Posted by gearworx, 04-03-2009, 03:48 PM | | Right. The attitude of "instant gratification" is just setup for disappointment.
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| Posted by LaneHost, 04-03-2009, 03:54 PM | | It's quite possible that they screen all orders, and depending how many people work there and how much screening they do can take some time and isn't immediate.
For example if you pay with 2checkout, it can take a couple hours at least to pass their fraud detection and 2checkout won't tell you if the order was passed or not till then.
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| Posted by EasycPanelXL, 04-03-2009, 03:57 PM | | What company did you go with?
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| Posted by LaneHost, 04-03-2009, 03:59 PM | | The OP mentioned it in the title, Crucial Paradigm.
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| Posted by fadynets, 04-03-2009, 04:28 PM | | www.crucialp.com
why shoud i wait for 24 hours ?
my customer will think i am thief becuse i late when i order reseller to them
the reseller is for one customer and he still call me asking about the reseller but i can not saying any thing to him
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| Posted by EasycPanelXL, 04-03-2009, 04:31 PM | | For your next order you should look for a company that offers instant setup
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| Posted by gearworx, 04-03-2009, 04:51 PM | | There seems to be a little bit of a language barrier here. Even then, if I understand your statement, which I think I do, you make no sense. Why would your customer think so if you communicated ahead of time?
If you don't tell your customer anything, then he/she might assume this but if you were to communicate that would not become an issue. I suppose I could be off base here and maybe communication is no longer an integral part of the human race.
Either way, good luck.
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| Posted by fadynets, 04-03-2009, 05:04 PM | | Easy cPanel Host Yes i will do it
the customer know that i make a regsteration for him in enther companey
i am afraid becuse the billing did not reply my tickets
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| Posted by LaneHost, 04-03-2009, 05:58 PM | | From there contact us page...
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| Posted by fadynets, 04-03-2009, 06:03 PM | | i am waiting them 9 hours
D:
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| Posted by StartYourServer, 04-03-2009, 06:09 PM | | Why don't you just tell him what is going on.
Or, if you need instant activation then cancel your order with them and then go to another reseller hosting company that has instant activation.
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| Posted by fadynets, 04-03-2009, 06:37 PM | | Noooooooooooooooo one reply
i open 2 ticket
one reqest canselation because there was no reply
and they not reply me yet
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| Posted by markhard, 04-03-2009, 08:10 PM | | you live in egypt and crucialp.com is in US there is time zone difference here, do mind that. also you purchasing on friday (almost weekend) which is usually take longer to setup your account, that is why on their email it' stated 24-48hours and you just waiting for 9 hours only. be patience.
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| Posted by fadynets, 04-03-2009, 08:20 PM | | Hello
we did not in week end
i think the week end is Saturday and Sunday
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| Posted by StartYourServer, 04-03-2009, 08:38 PM | | How quickly did you want your account setup?
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| Posted by fadynets, 04-04-2009, 06:06 AM | | Hi sir
i still waiting them
19hours or more and no one active or reply
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| Posted by kjawaid, 04-05-2009, 04:41 AM | | crucialp.com is an Australian company, i have a vps account with them.
However on saturdays and sundays there accounts/billing operation is closed like most of the other hosting companies you have to be patient and wait, i hope the will activate your account on monday
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| Posted by StartYourServer, 04-05-2009, 05:54 AM | | You may want to also ask them if there was an issue with your payment. It is odd that there was no instant activation after you payed.
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| Posted by DephNet[Paul], 04-05-2009, 06:31 AM | | That is where you are wrong. For most companies the weekend starts at 5pm on Friday evening, the time that the sales and billing department goes home, until 9am Monday morning.
As they are a Australian company then it is the early hours of Monday morning, 1 or 2am.
Wait a few more hours and you should have a reply from them.
Why don't you explain to your client that as you are waiting for your upstream to activate your account you are unable to provide any details at the moment. As soon as you receive them you will forward them on.
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| Posted by fadynets, 04-05-2009, 09:08 AM | | Hello DephNet[Paul]
thank you sir for your reply
sure i speak to the customer who request the reseller and informed him that we pay and waiting the companey to active
we still waiting him from 48 hours
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| Posted by kjawaid, 04-05-2009, 10:43 AM | | In most of the cases if you place your order on friday after business hour then you have to wait till monday morning
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| Posted by fadynets, 04-05-2009, 11:29 AM | | what is the time now in Australia
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| Posted by Ultima VPS, 04-05-2009, 11:55 AM | | Eastern Australia is GMT+10. Right now its about 3am.
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| Posted by fadynets, 04-05-2009, 12:22 PM | | Hello
nice it is 3 am monday
shoud i wait them more hours
if it is 3 am sunday i will wait them more than 24 hours
i did not know why they take week end and we waiting them behind the PC
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| Posted by Ultima VPS, 04-05-2009, 12:58 PM | | It's now 4 am Monday morning so they should be up and about in a couple of hours. Out of curiosity why did you choose an Australian VPS ?
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| Posted by fadynets, 04-05-2009, 01:09 PM | | i take reseller hosting from them for one of my customers
they have good price and have backup service for free and whmcs
and the support is very quickly
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| Posted by StartYourServer, 04-05-2009, 02:49 PM | | I thought that this whole time you have been doing nothing but complaining about about their support!
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| Posted by fadynets, 04-05-2009, 03:31 PM | | the billing and the sales is very very slowly
no one reply me yeeeeeeeeeeeeeeeeeeeeeeeeet
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| Posted by xyclonehost, 04-05-2009, 04:15 PM | | if after the stipulated time (24hrs-48hrs) there's still no response from the co. you can request for a refund. do they have a money back guarantee or somethin?
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| Posted by StartYourServer, 04-05-2009, 05:01 PM | | I havent't seen anything on their website about a money back guarantee.
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| Posted by bqinternet, 04-05-2009, 05:03 PM | | It was 5:01AM there when you last posted. Now it is 7:02AM. Most businesses do not start until 9AM.
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| Posted by StartYourServer, 04-05-2009, 05:09 PM | | He is just getting a bit too anxious. Also, posting here is not going to do any good. Most likely your host won't ever even see your complaints on this forum.
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| Posted by fadynets, 04-05-2009, 05:17 PM | | no money back
no billing
plz help me what should i do
they have an account here
so admins can help us in it
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| Posted by fadynets, 04-05-2009, 05:25 PM | | see
http://www.webhostingtalk.com/showth...light=crucialp
and i PM them to active my account and no one reply
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| Posted by bqinternet, 04-05-2009, 06:12 PM | | Your original post was on Saturday at 5:24AM in their time zone. 6 hours before that would have been around 11PM Friday night. You ordered after hours going into a weekend, and you will need to wait until business hours.
You haven't given them any time during business hours to even look at your order, and already you're complaining that they didn't give you your money back. 9AM Monday is STILL another hour away, so be patient.
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| Posted by fadynets, 04-05-2009, 07:14 PM | | Hello Sir
i want to know some thing
in our country now is 06/04/2009 Monday 1:09 AM
i order in our country 03/04/2009 Friday 03:00 PM
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| Posted by ayksolutions, 04-05-2009, 07:37 PM | | They probably operate within their timezone, makes more sense, don't you think?
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| Posted by fadynets, 04-05-2009, 07:46 PM | | i think i will wait
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| Posted by StartYourServer, 04-05-2009, 10:08 PM | | The admins here have no control over anything but the forums. If a host stole your money then what do you expect the admins to do? It's not like they are going to go off and ban them because they ripped you off. The only thing you can do about this is contact the host directly.
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| Posted by xyclonehost, 04-06-2009, 12:36 AM | | fadynets...be patient...there's a difference in time zone. give em a few more hours (perhaps 24hrs-48hrs more) before you wanna blow your horns about them taking away your money... you ordered from them going into the weekend..its only fair to give them benefit of the doubt..and if they really do have an account here on WHT, they'll probably respond to you when business resumes. BE PATIENT ok?
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| Posted by javahostindo, 04-06-2009, 09:13 AM | | Dude, please visit to their forum crucial.com.au/hosting-talk/
I client of crucialp with javahostindo.com , please check IP for sure.
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| Posted by xyclonehost, 04-06-2009, 09:34 AM | | we'll wait for fadynets update guys...let's all be patient. patience is virtue
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