| Posted by thewebhostingdir, 01-23-2007, 10:32 AM | | Hi,
Resellerguru.com suspended one of my reseller's account without any prior notification... They claim that I've initiated chargeback on the payment through 2checkout.com... They are not ready to give any order number chargeback or any other information....
Any help here will be appreciated to resolve this issue...
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| Posted by MrRadic, 01-23-2007, 11:32 AM | | If you visit 2CO.com there will be contact information. I suggest you give them a call, they're very friendly people and will do a lot to help out customers.
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| Posted by thewebhostingdir, 01-23-2007, 11:57 AM | | Yes, but as far as I know.. I always pay reseller guru through paypal... I have never paid them through 2co... so, I don't know what information should I give to 2co people...
The worst thing is that... though they claim that I have reversed my charges through 2co... resellerguru.com people don't have any information about my 2co payment...
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| Posted by Swelly, 01-23-2007, 01:01 PM | | Well if you paid through PayPal, they won't have 2co info on you.
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| Posted by FN-Brian, 01-23-2007, 01:51 PM | | Right. That makes no sense. And you tried calling there billing or sales team?
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| Posted by David, 01-23-2007, 02:54 PM | | Sounds like a simple mistake.
Try dealing with this via their support system FIRST before making a WHT thread. The thread will not speed things up.
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| Posted by thewebhostingdir, 01-23-2007, 03:03 PM | | what should I do now...? Where should I complaint for this?
Any one else is facing problem from resellerguru.com?
Anybody filed lawsuit for such issue?
I'm not receiving thier response since last 2 days...
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| Posted by thewebhostingdir, 01-23-2007, 03:08 PM | | FYI,
I've already initiated thread with their tech and billing system.... They don't have 2co or paypal information for my orders...
Irrelevant of 2co of paypal payment issues... I asked for payment link to pay outstanding... and waiting for their reply..
don't know... what the hell they are doing...
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| Posted by Decorum, 01-23-2007, 03:10 PM | | Have you tried leaving a msg on their voicemail?
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| Posted by thewebhostingdir, 01-24-2007, 01:40 AM | | No reply.. left voice mail...
This is what they say now... They need 2co order number to assist us further...
I offered them for fresh payment to recover their charges... (I am sure, I am fully paid...) but they said no... I have to resolve the issue with 2co...
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We will not accept any payment from you till you resolve issues with your last payment.
We will not reactivate your account also.
You have to resolve this issue first and then contact us.
If you made payment via PayPal provide us PayPal, your paypal email address and we will check this.
We don't proivde support via phone.
==================================
I've also provided my paypal email address.. and waiting for reply....
Anybody know if this is US company, their INC filing state and zip code?
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| Posted by iThinkHost, 01-24-2007, 04:17 AM | | Do you have your client access to their billing system ?
If so what does the payment history show ? I am sure it should show your due and paid invoices along with the date and method of payment used.
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| Posted by Akshatsingh, 01-25-2008, 11:22 AM | | They have done almost the same with my account. The funniest thing is that was done pretending that i abused by using more than allocated server space. I asked them to feel free to upgrade my account and they replied that it is not possible now. I asked them that they had sent me diskspace overuse warning and it clearly stated that they will be deleting files randomly if i continue over using it. They may feel free to delete files and i will move out some domains but they did not listen.
Ultimately they said that they will be providing me backups which they never provided.
I suspect that they actually do not want old resellers to stay with them as they start using almost all of the allocated space and that prevents resellerguru from overselling.
My Advise will be to stay away.
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| Posted by ldcdc, 01-25-2008, 12:20 PM | | That thought did not cross my mind, but it could be as valid as any I guess.
You'd have to pay the over usage fees first though. That being said, was there a bigger package that you could have upgraded to? Did they simply refuse to upgrade your account?
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| Posted by iHubNet-Matt, 01-25-2008, 12:36 PM | | If things are not working out with them, I would suggest you to move away.
But this seems to be a simple misunderstanding on billing, but if they are not caring to solve it you will have to think about moving.
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| Posted by Shaw Networks, 01-28-2008, 11:27 PM | | If you didn't place a chargeback, it should be fairly easy to sort out. Contact 2CO with your payment transaction ID and ask them if any sort of chargeback has been initiated.
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| Posted by Aussie Bob, 01-28-2008, 11:36 PM | | That's strange and something mosts hosts would jump at, when asked to upgrade a client. I've never heard of a host that refused to upgrade a client before. Sounds like there's more to the story.
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| Posted by Nnyan, 01-29-2008, 03:18 PM | | I agree sounds weird that a host would not upgrade without some other reasons, basically it means more revenue. This does sound like one of those issues that has more to it.
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| Posted by Akshatsingh, 01-29-2008, 04:10 PM | | There are bigger packages and the first reaction (offer) i had was nothing else but upgrade. Anyway. Its past now. I have already moved to hopefully a better host.
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| Posted by Akshatsingh, 01-29-2008, 04:17 PM | | Ohh! of course the story and drama went on for a few weeks. I myself got surprised and frustated on such a behaviour and can think of this as the only reason. Strangest thing is that they did not even allege me of a genuine looking reason. "Server Abuse: Disk space overuse" was the reason as per them. Strange! Thats what i call unreasonable.
BTW, i had raised a final support ticket to their sales department and they finally agreed to let me have the backups atleast.
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| Posted by Akshatsingh, 01-29-2008, 04:22 PM | | Weirdest did it sound to me too. Let us see if they have to say anything on this. Maybe they can tell me if i did something wrong. Atleast i will be able to correct myself.
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