| Posted by SydneyJen, 01-16-2008, 12:50 PM | | I want to move to a host who provides end user support, I've read mixed reviews on a few and I am undecided. My friend is with one place that offers end user support, but they have not replied to my emails so I am not going to go with them.
Looking to spend less than $25 a month and I need 3GB of space, not sure on bandwidth. I have cpanel now so I suppose I have to stick with cpanel to get my web sites moved without a problem.
I welcome any suggestions and recommendations. I'd like to move soon.
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| Posted by JLHC, 01-16-2008, 12:56 PM | | Are you looking for shared or reseller hosting? If you are looking for reseller hosting, I think innohosting and resellerzoom does provide end user support to your clients.
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| Posted by rv_irl, 01-16-2008, 12:56 PM | | You can't really get shared hosting with end user support
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| Posted by SydneyJen, 01-16-2008, 01:26 PM | | Yes reseller hosting, sorry I wasn't clear.
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| Posted by DWebby, 01-16-2008, 01:36 PM | | http://resellerzoom.com/cheap-reseller-hosting.shtml
http://www.resellerzoom.com/end-user-support.shtml
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| Posted by SydneyJen, 01-16-2008, 01:43 PM | | Resellerzoom looks good, but they don't have a help desk. Maybe I don't need a helpdesk.
Are there others that offer a helpdesk?
Do you think its necessary?
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| Posted by Mikey this way!, 01-16-2008, 01:51 PM | | I suggest you have a look at InnoHosting.com
They too offer end user support and if am not wrong they do have an helpdesk also.
Last edited by Mikey this way!; 01-16-2008 at 01:55 PM.
Reason: typo
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| Posted by SydneyJen, 01-16-2008, 02:04 PM | | Thank you I will have a look at what they offer now!
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| Posted by DWebby, 01-16-2008, 02:06 PM | | You can use use snail mail!
Postal Address (Official Registered Office) - For non urgent situations
InnoHosting
Dowsefield Lane,
Liverpool, Merseyside
L18 3JG
United Kingdom
Response times for postal mail can take up to 2 weeks. Please do not use this for emergencies.
That made me chuckle.
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| Posted by Daniel_G, 01-16-2008, 02:15 PM | | With ResellerZoom you have to pipe your support emails to RZ support staff to get end user support, unfortunately this makes it very difficult to keep track of tickets and to find out what problems your customers are having.
With InnoHosting (I haven't used the Helpdesk myself though) you can view the responses that IH support staff are giving your customers, which overall makes for a better management experience.
Also RZ only offer end-user technical support, IH I believe offer end-user sales support too...
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| Posted by 01globalnet, 01-16-2008, 02:15 PM | | They indeed have a helpdesk - you could drop sales an email for more info.
I have not used their end user support, but I can see in their forums that resellers can login into their helpdesk and view/reply the tickets if they like. They have also some posts how to possibly integrate your system with theirs (from other clients).
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| Posted by rv_irl, 01-16-2008, 02:57 PM | | Are you talking about RZ there? I thought they simply piped in emails instead rather than provide a helpdesk?
Hehe, believe it or not, we are being serious. You would be surprised at what some people assume
That is indeed correct. We do supply a helpdesk software which was developed in-house by ourselves
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| Posted by 01globalnet, 01-16-2008, 08:00 PM | | A few months ago they rolled out the feature so the resellers can login into their system.
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| Posted by SydneyJen, 01-16-2008, 11:26 PM | | There aren't a lot of choices for end user support. I've narrowed down to two, but I can't decide.
Are there any other hosting providers who provide end user support in addition to the ones mentioned here?
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| Posted by Mikey this way!, 01-17-2008, 05:25 AM | | Which two have you narrowed down to?
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| Posted by SydneyJen, 01-17-2008, 09:47 AM | | Resellerzoom.com and ihubnet.com
I was considering webkore.net because my friend is there, but they have not answered my presale question email unless they didn't get it, maybe I should write them again.
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| Posted by Mikey this way!, 01-17-2008, 12:57 PM | | Hmmm...
Well I was with ResellerZoom for about 8 months. I had no issues with them. Servers were fast and stable - atleast mine. Support was also good. Don't know about their End User Support though. I was on their Budget Plans. I've just filled in a Cancellation Form with them today. Well, am leaving them because I got a better deal from InnoHosting.com
Don't know anything about ihubnet.com and webkore.net
If they are not answering your pre-sales questions, I wouldn't even be thinking about them.
Anyway - Good luck!
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| Posted by ldcdc, 01-17-2008, 09:57 PM | | assuming your know for sure that they've received your message. Email is not foolproof. It would be a real shame to delete a host from your shortlist as a result of a simple failure to actually establish contact.
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| Posted by Mikey this way!, 01-18-2008, 07:34 AM | | Well you may be right.
But, can we assume that if an email is not bounced back it is either delivered or caught as spam? It won't vanish will it?
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| Posted by James Daniels, 01-18-2008, 07:46 AM | | Out of ihubnet and resellerzoom. I would choose the more reputable resellerzoom. That decision is based simply upon is all i see is ihubnet spam posting (in my opinion). I think a company that resorts to those practices is hardly worthy and not a company I would trust my business with. Also, ihubnet is a new company, so its early days before we see some true reviews and not just false short review from posters that have 1 post and post a review.
So I would suggest resellerzoom as they have been around longer and are more established.. I sent a few presales question to them, and i got a very delayed reply. But i dont think sales is a priority department.
As others have mentioned, innohosting is also a good choice too. They seem to be better than others. But it looks like they arent on your shortlist.. I actually gave them a call (seems like they have just started it), to ask about their domain reseller. I was very surprised at how helpful they were.
That is the only experience I have with the above two. I don't have or ever had an account with either, but I am in the same position as you, and still looking for a company too (for quite a while!)
I hope my input is of some use
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| Posted by Mikey this way!, 01-18-2008, 09:44 AM | | Delayed response from RZ Sales could be bcoz, AFAIK their Sales/Billing is only between Office hours. May be there are in a different Time zone.
I've just signed up with Inno couple of days back. So far everything is fine/good.
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| Posted by JLHC, 01-22-2008, 11:23 AM | | Glad to hear that.
Please post your review about them in a few months time.
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| Posted by Brian-de-vie, 01-22-2008, 02:54 PM | | You can't assume anything - life does not work that way.
Assuming e-mails sent are delivered & recieved, causes problems.
Assuming e-mails have not been sent, because you did not recieve them , causes problems.
I'd even say assuming my assumptions are correct [or incorrect] is also a bad assumption. - -
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| Posted by Mikey this way!, 01-22-2008, 03:07 PM | | Sure. I'll definately do that.
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| Posted by Mikey this way!, 01-22-2008, 10:34 PM | | As far as I am concerned whenever I've sent emails they have been received by the Recipients and when they send it to me I have received it.
Only once did Gmail put an incoming mail wrongly into Spam Folder.
LOL
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| Posted by kjawaid, 01-23-2008, 01:13 AM | | They do provide help desk for resellers to check the status of tickets
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| Posted by Shaw Networks, 01-28-2008, 11:17 PM | | I didn't know you could get shared hosting without end user support. Are there hosting companies out there that do not provide technical support services?
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| Posted by rv_irl, 01-29-2008, 05:09 AM | | You have misinterpreted what end user support means. End user support is not providing support directly to the customer, but that of the clients of the customer. Providing support directly to the customer is just providing support..
It's always important to read the thread in full rather than sig flashing, you never know what vital information you may miss
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| Posted by Brian-de-vie, 01-29-2008, 12:15 PM | | As an example I could recommend a Bra for support !
but having read the thread in full I know you can't provide Bras to your clients customers, you don't know there sizes !
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| Posted by rv_irl, 01-29-2008, 12:26 PM | | Yep Brian, a very valid point..
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