| Posted by domaincart, 04-27-2007, 12:55 PM | | Hi,
We have a reseller account. Our hosting provider had suspended an our customer's account because of many http connection. But he had used about 6 GB bandwith in a month. I did not understand why they suspended it really. What is the bad thing when many http connection if little bandwith used? I sent few messages to them few days ago. But I still could not get a response. I think their services getting bad
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| Posted by IHSL, 04-27-2007, 01:07 PM | | Unfortunately, "many" is too vague a description. I know that's probably not your choice of terms, but that of the provider.
Typically, providers will monitor usage based on the max number of concurrent connections allowed by apache or IIS. My guess is that they saw apache reaching that limit and decided to disable the accounts that dominate the number.
If your provider is not responding, that means one of two things:
1) They don't know how to respond to your question and are therefore ignoring you hoping the issue will go away.
2) They are permanently out to lunch.
Both scenarios, though, should lead you to look for a new provider. If they can't communicate with you, they are of little use.
Simon
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| Posted by kjawaid, 04-27-2007, 01:08 PM | | you must read your provider aup and other conditions ... by the way what the name of the hosting provider
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| Posted by domaincart, 04-27-2007, 05:53 PM | | Thanks for your replies. About 250 domains are hosting in this reseller account. We have a reseller account on another company, too and want to move all of the domains into it. But we cannot get backup of all accounts at once. There are no a function for this in Cpanel or WHM and they don't allow this. We don't want to get the backup of the accounts one by one. This is very hard think and maybe imposible. How can we move all of the data more easy?
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| Posted by scrapme, 04-28-2007, 02:53 AM | | is the host is turkwebhosting.com?
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| Posted by ImageLeet, 04-29-2007, 03:32 AM | | have they given you some more detail regarding it, on an average how many apache requests you are getting ?
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| Posted by Mxhub, 04-30-2007, 07:59 AM | | Look like they doesn't seem to care about you?
They should at least give you access to backup your data .
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| Posted by domaincart, 04-30-2007, 09:23 AM | | The problem resolved temporarily. They don't allow more than 50 concurrent connections from a domain.
Also I cannot get backup all of the data at once. Because reseller hostings don't allow this. I think you know it, too. So if anyone have a lot of accounts in it's reseller account when the moving of the accounts to another company is very hard. Even most times it is imposible. This maybe the most bad thing for resellers.
Thanks for everyone.
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| Posted by liquid, 04-30-2007, 11:07 AM | | Once you find a new host just keep doing backups > full cpanel backup > and set it ftp them to your new host, they should be able to restore them. Unfortunately thats alot of work 250 domains
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