Knowledgebase

what could be the problem?

Posted by josean, 05-26-2012, 10:53 PM

i am having problems to load websites where i am hosted at but i can log to the client login https:// page where they use the same ip any idea what could be blocking me to access my websites and the host com main page where its http:// ? they told me there firewall is not blocking me on the server and forgot to state that i can log in the cpanel

Posted by Josphin, 05-27-2012, 12:17 AM

I think some of the plugins are not properly installed or you have not enouogh space in your site. Then you may upgrade your plan.

Posted by josean, 05-27-2012, 01:38 AM

don't think its space i got like 10gb free

Posted by public_html, 05-27-2012, 01:43 AM

http:// and https:// are two different URLs, and they can't be on same IP for two different sites. can you access your sites at https:// ? both one

Posted by anuja9991, 05-27-2012, 09:34 AM

Please take the ping and tracert report of your host server ip address from your system and check for it. You can also paste it here, or can provide it to your hosting provider.

Add to Favourites

Print this Article