| Posted by rajesh22, 04-02-2012, 04:13 PM | | Hi,
I am facing email issue with my linux server running whm control panel. I cant able to receive email, when i reply back i am getting the below error message
Delivery to the following recipient failed permanently:
test@xx***********
Technical details of permanent failure:=20
Google tried to deliver your message, but it was rejected by the recipient =
domain. We recommend contacting the other email provider for further inform=
ation about the cause of this error. The error that the other server return=
ed was: 550 550-5.1.1 The email account that you tried to reach does not ex=
ist. Please try
550-5.1.1 double-checking the recipient's email address for typos or
550-5.1.1 unnecessary spaces. Learn more at
550 5.1.1 http://support.google.com/mail/bin/a...?answer=3D6596 mk2si1=
0656347pbc.257 (state 14).
|
| Posted by MikeZavatta, 04-02-2012, 04:35 PM | | This is the important line in the error message. Have you verified that the email account exists on the server that is handling email for the domain? You will want to check the MX records to determine the server that is handling email then verify that the email account is actually setup on that server.
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| Posted by Hosttoast, 04-02-2012, 04:42 PM | | check your dns, check your postfix or sendmil settings, check for port 25 open, etc....it is on your end..
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| Posted by rcs, 04-02-2012, 04:44 PM | | The problem is the email address on the remote server doesn't exists.
|
| Posted by rajesh22, 04-02-2012, 04:51 PM | | Hi,
Email id is present on server. I sent email from webmail to my gmail. When i try to reply from gmail i get error message.
and i can able to find MX record under that domain
domainamme 14400 IN MX 40 domainame
|
| Posted by MikeZavatta, 04-02-2012, 04:56 PM | | Can you provide the domain so we can look at the full DNS for you?
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| Posted by rajesh22, 04-02-2012, 05:44 PM | | Great Help from Mike. He fixed the issue. He is really a genius.Sites like dnsstuff and mxtoolbox will be helpful to track the issue. that too suggested by Mike.
Thanks a lot Mike.
|
| Posted by MikeZavatta, 04-02-2012, 05:49 PM | | rajesh22,
Thank you for the kind praise. Glad we were able to work together and get it working!
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| Posted by Seway, 04-02-2012, 08:49 PM | | Always when you have an issue with Cpanel you can use their ticket system, they have a great support in there and its for free.
Give a try on it next time.
|
| Posted by rajesh22, 04-03-2012, 09:43 AM | | Still issue. When mail sent from webmail reaches my gmail inbox. Whereus mail sent via php form is not reaching my gmail inbox. What might be the issue.We never receive any error message. Mail scripts says it is delivered by it never reaches inbox or spam on my gmail
Last edited by rajesh22; 04-03-2012 at 09:49 AM.
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| Posted by Seway, 04-03-2012, 09:57 AM | | As i said in my last post, open a ticket with cpanel support and explain to them all of your situation and they will fix your problem.
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| Posted by MikeZavatta, 04-03-2012, 02:51 PM | | If your DNS is setup on the server that is sending the PHP forms but email is hosted with gmail you need to have MX records for gmail and then you need to set your server to use "Remote Mail Exchange" or your server will deliver email it generates for that domain to the server and not to gmail.
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| Posted by rajesh22, 04-03-2012, 03:48 PM | | Mike did a great help again. HE fixed the issue. It is because user NOBODY was ON under Tweak setting under whm control panel. I changed to OFF and it started working.
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| Posted by MikeZavatta, 04-03-2012, 03:57 PM | | We were able to figure out this was the setting as this was showing up in /var/log/exim/mainlog:
2012-04-03 08:00:58 1SF2Py-0003IO-AJ ** ******@gmail.com R=checkspam2: Mail sent by user nobody being discarded due to sender restrictions in WHM->Tweak Settings
2012-04-03 08:02:07 1SF2R5-0003Iu-Or <= nobody@domain.tld U=nobody P=local S=855 T="Birthday Reminders for August" for ******@gmail.com
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