| Posted by senior, 12-08-2006, 05:18 PM | | Hello,
Since more than 4 years when I started hosting business and I am dedicated on Windows hosting, I never tried to learn or to know linux OS, but I got users asking for cpanel/whm and linux hosting... so I searched and signed up with Site5.com
With every new customer asking for Linux hosting, I sign to the whm and create the account, sending him the details and charge him. I think I 'never' needed to contact site5 support.
Today my linux customers started calling me... OUR SITES ARE DOWN....
I searched for their support email but didn't find it... I never used it before... so I loged to their website, created a ticket from there, and I got in less than "120 seconds" a reply that they are investigating the problem since they have no server down. Then 2 mins later they mailed me saying I replied by I'll contact my client regarding this issue, but I want my IP to be un-banned, they contacted there upstream provider and so, my ip was un-banned, sites are back again, and my linux customer are happy
One month ago while I was hanging here at wht, I read many negative posts against them, so how can you describe this!
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| Posted by The Stealthy One, 12-08-2006, 09:13 PM | | This is actually pretty customary, and Site5 did nothing wrong here. If you've got a phishing site running on your service, it kind of deserves to be banned (no offense meant). In fact, I do not know of a host that doesn't do this.
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| Posted by Swelly, 12-08-2006, 09:33 PM | | I would say for future reference you may want to keep a closer eye on the content you host.
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| Posted by IHSL, 12-08-2006, 10:32 PM | | Nobody has brought up the fact that their was no apparent notice of the phishing site from site5. A customer shouldn't have to ask why their account was suspended.
Simon
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| Posted by The Stealthy One, 12-08-2006, 10:41 PM | | Simon, Site5 did not block the site. Their provider did. Hence, Site5 would have had to rely on notice from their provider, which, for all we know, they did not receive. It's very easy to point fingers in this business, but I wish more of us would refrain from doing so unless we had all the facts.
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| Posted by IHSL, 12-08-2006, 10:54 PM | | I read the thread. I already know that.
Site5 did not contact the customer to tell them about the issue. You can't tell me that NAC (the datacenter) null-routed a paying customers IP without giving them (site5) a reason or discussing it with them. As soon as that abuse report came in, site5 would have been contacted as a matter of protocol and legal requirement.
That has absolutely no relevance to this thread.
Simon
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| Posted by senior, 12-09-2006, 03:34 AM | | an email was send to them from there upstream provider "liquidweb" / "ev1servers" subjected "Formal Notification under DMCA", with an in-time panning for my IP address.
I am here pointing to the very fast response and action that was taken from site5, having a reply in 2 minutes means my email was read as fast as it was received, and the problem was not queued until a 'senior admin' review it, or until i contact my customer, or any 'sorry for the inconvienience' replies, but the problem was solved instantly.
That's what i liked to point out.
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| Posted by senior, 12-09-2006, 03:57 AM | | This is a perfect senario i think
but putting into consideration that the whole issue didn't take 2 hours (customer started calling about 1 or 1.5 hours from the issue), and site5.com may be notified to their abuse email or any non 24 hour monitored email, and also the imediate action taken from the upstream provider, i can't ask for more .
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| Posted by The Stealthy One, 12-09-2006, 08:34 AM | | precisely my point. Site5 is so often criticized (even by some posters in this thread), but in this instance, I see nothing wrong with their actions. Glad you're happy too.
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| Posted by camnetwork, 12-13-2006, 09:07 AM | | what is a "phishing site" ?
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| Posted by The Stealthy One, 12-13-2006, 09:51 AM | | It is a Website setup to look just like another real site (eBay and PayPal are typical "victims") that deceives people into typing in their username and password, which are then stolen and used to take over the account.
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