| Posted by jlopez26, 04-04-2009, 09:33 PM | |
I was installing openvpn and ssh stopped responding. I am not able to access it from any location for 2 hours now. I'm on node1, which ironically was having issues yesterday because of some people using up too much cpu.
I tried calling and no answer. Chat is offline. I have a ticket open also.
Jordan
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| Posted by HJI Technologies LLC, 04-04-2009, 09:39 PM | |
Same here, my VPS is down as well. I just ordered another VPS today before this issue raised. I'm getting a bit worried now. How can I grow a business if the uptime isn't so great. =[
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| Posted by Shikhir A, 04-04-2009, 09:45 PM | |
Hi,
We are very aware of this issue. Upon migrating a few containers, the IP addresses weren't operational. Our datacenter attempted to router confg but upon logging in the node went into kernel panic.
They are troubleshooting now. I'm on the line with my CTO and the datacenter. We had several managers and senior admins online..as well as our ER (Emergency Response) teams.
Further proper details as well as a massmail will be posted. You have every right to be upset guys, an I apologize. Tonight continued maintainance will address and fix all the issue. Every clients account will be credited $3 to $10 depending on plan. 3 days addon will also be granted. Thanks!
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| Posted by jlopez26, 04-04-2009, 09:50 PM | |
Thanks for the update.
On another note, I was just questioning my move to your host. But with this post you sound very professional and I couldn't help but notice you went Corporate! Congrats! If you were able to pay for that, you just proved to me that you have the business plan and money and you aren't disappearing anytime soon!
Last edited by jlopez26; 04-04-2009 at 09:54 PM.
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| Posted by Shikhir A, 04-04-2009, 10:35 PM | |
Hi Jordan. I assure you, we are working hard on this issue. I'm glad you feel this way. We are not going bankrupt, nor are quitting. Actually, we just formed a LLC (click here) I will have an update once I talk to the CTO. It's seeming to be a longer issue, but who knows. Sorry again.
~SA
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| Posted by HJI Technologies LLC, 04-05-2009, 07:31 AM | |
After nearly 10 hours, everything is STILL down. I have already lost many clients because of this. My MSN is being bombarded with complaints, etc. How long more?
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| Posted by YazuHost, 04-05-2009, 08:13 AM | |
Over 13 hours, my VPS is down,
Its really not fair. & why are you joking with your clients. I have faced this downtime problem more then 3 times. Every time longer than 5-6hours. & I would suggest you to please stop offering this 3 days credit. You should offer 1 Free month or more for this problem. Even it also don't worth for that type of downtimes. You should take serious action to resolve this error or I am sad to say that you will lose many clients soon.
1 more thing, why are you claiming "we are 24x7 online Live" while I am always finding your Technical Support offline while your Sale online just few hours per day. Please stop claiming this 24x7 Online live.
Bit bitter, but its true
I am writing detail reviews on Sarora & will post at WHT soon
Take Care
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| Posted by Patrick, 04-05-2009, 09:57 AM | |
Despite what Shikhir will try to claim with his supposed CTO and Corporate WHT Badge, the company is run by kids so no doubt technical support falls under when they aren't in school and have the time to get around to your problem. Let's not forget that Sarora Hosting was up for sale a few months ago when Shikhir QUIT the industry after a small hiccup with his business. (Thread was lost on WHT, but can be found on Google...)
I've been seeing tons of glowing reviews for Sarora Hosting but I can't help but worry for his clients that if something were to happen, a broken node, lost data, etc, that he'll quit the industry a second time and give up... yet again. That's how these things happen with kiddie hosts and while Shikhir will assure you that he's the exception to the rule, just take a look at all of the kiddie hosts over the years on WHT that said the same thing and went belly up a year later.
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| Posted by EdR_, 04-05-2009, 10:11 AM | |
Getting pretty alarmed right about now. My node's been down for at least 16 hours, and this isn't the first downtime recently. No phone response, either.
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| Posted by TedR, 04-05-2009, 10:25 AM | |
I am getting extremely concerned with the lack of response to tickets being opened. My site has been down for close to 20 hours, and the tickets I submitted were closed with no response. The only response I did get when I inquired as to why a ticket was closed with no notification is that the "main node was experiencing a kernel panic" which sounds like a load of bull. Ticket closed again, and no responses to subsequent inquiries. "Live Chat" is dead, and no one is answering the phone.
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| Posted by TedR, 04-05-2009, 10:36 AM | |
As soon as I posted my earlier message, I get some tech telling me he will post a network issue.
No explanation, no ETA regarding resolution.
Getting tired of the run around and poor customer service. This is the 3d or 4th incident since I opened the account a month ago.
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| Posted by magicvorlon, 04-05-2009, 11:08 AM | |
You`re right Pat, I remember that too. Now suddenly there are rave reviews, hired CTO`s, emergency response teams, captains, team leaders..... honestly it`s hard to believe when some people go so overboard!
Good thing those posts of a few months ago have gone! I wonder if Shikhir is thinking of quitting the industry again for the second (or third time) in a few months!
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| Posted by travislopes, 04-05-2009, 12:45 PM | |
Any update as to the status of the hard drive replacement?
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| Posted by htbsales, 04-05-2009, 12:52 PM | |
This is one of the problems that clients will continue to have with providers that do not own their equipment.
Its not that owning anything makes it invincible but if it were a hard drive issue most "true providers" would have been at the datacenter with a replacement drive already within the 13hrs+ that the folks on this thread are experiencing even if they had to fly to another state or pay remote hands fees.
Shikhir does seem to be moving fast though, there are at least 3 posts in the VPS section - all positive reviews not counting those in the server management section.
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| Posted by my2k, 04-05-2009, 12:58 PM | |
i think problem was this "Our main node is having a kernel panic issue. We are working to resolve it" no idea what it means but I got this msg. 4 hours ago and my vps is down for last 11 hours
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| Posted by Patrick, 04-05-2009, 01:07 PM | |
Who signed for your LLC, I hope one of your parents? It's my understanding and from searching online, that in order to form an LLC in the state of Pennsylvania that you must be 18 years of age or older. Perhaps you or your "CTO" can clarify this... it would be a shame for another kiddie host to be exposed as fraudulently obtaining LLC to add credibility.
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| Posted by bdwarr6, 04-05-2009, 01:47 PM | |
I will actually vouch for SaroraHosting, I have done some work with them, while Shikhiram may be 17 he does maintain a high level of professionalism and is a very honest guy from my dealings with him. Thats just my 0.02 to throw into the pod
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| Posted by Patrick, 04-05-2009, 01:57 PM | |
I'm sure he's an honest person, but look at the big picture here... there are many customers down with little to no communication for over 17 hour. His age is playing a huge part in this, his inexperience with running a business is starting to show yet again and anyone who thinks otherwise are going to be in a world of hurt if Sarora Hosting goes belly up... a second time.
People need to stop encouraging these kiddie hosts, they always run into trouble and either make up incredibly pathetic excuses for their lack of communication or simply throw in the towel. Last time this happened to Sarora Hosting, the owner threw in his towel and aired out his dirty laundry if you will on WHT for everyone to see. This is NOT the first time something like this has happened to the company and the fact that people sign up with his service after seeing how easily the owner gives up is frankly disturbing.
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| Posted by Arber, 04-05-2009, 03:02 PM | |
They are always offline the life chat. Waiting for them to fix this problem. "Our main node is having a kernel panic issue." it really doesn't take 20 hours for that to be fixed, maybe 30 minutes max.
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| Posted by blade4246, 04-05-2009, 03:16 PM | |
I wonder if the server will be up or just died and disappeared?
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| Posted by Sean M, 04-05-2009, 03:19 PM | |
I would like to see as to why this problem is still happening after this many hours, hopefully there will be another update from Shikhir shortly.
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| Posted by my2k, 04-05-2009, 03:34 PM | |
wonder how long will take for shikhir to post what is going wrong, earlier main data center was having problem now this panick node mode, what will be next
do all other vps providers also suffer same problem...
I was and im still with camelot-hosting (certified zen-cart host) and believe me I never got a down time for even 5 minutes and now I needed VPS and pity they dont provide else I would have stick with them only.
So can we have any update from shikhir or somebody from their support team please
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| Posted by Shikhir A, 04-05-2009, 04:24 PM | |
I understand all your frustrations. But, I have to tell you we've been doing EVERYTHING in our power to get our server up. Here are the recent updates, and replies to the "rumors" we've been getting:
** We are NOT bankrupt, we have payed our bills on time! **
a) The server went down for kernel panic: cannot sync /lib64 error.
b) To potentially resolve the issue, the datacenter technicians did the following:
-- Remove all HD's, RAID arrays, and RAM, then clone the data to new HD's and put a new array inside the server.
-- Run a CentOS DVD Rescue Disk to see any issues.
-- Potentially run EVERY Linux trick, tweak, etc. to resolve the issue. It was a weird issue but we googled almost everything and it didn't work.
Almost 10 hours after, nothing. We have been recommended to do an OS reload, keeping all the data intact. Let me remind you guys, things happen. When 5 or 6 Linux techs have been working all night to get this up, we've really tried. We're going to do an OS reload and keep the drives slaved; so we don't loose data. Look at the forums recently. Some providers have been down over 24 hours, some have lost all their data. We are not leaving, nor are anticiptating data loss.
Of course credit will be given; but take note that almost any provider that has large downtimes does not give credit, we do. Just take a look..
Anyways; we will be implementing techniques and whatnot to preserve this from happening again. Thank you. Further updates soon.
Thanks
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| Posted by TedR, 04-05-2009, 04:49 PM | |
The world doesn't pay off on "trying". You should have appropriate staff and expertise to deal with issues.
22 hours in, and you still can't advise your customers as to when service should be restored.
Unsatisfactory.
Last edited by TedR; 04-05-2009 at 04:52 PM.
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| Posted by Shikhir A, 04-05-2009, 04:57 PM | |
I would say two hours. And yes, the world does live on "trying." In this world, we cannot succeed every time. Do you think they succeeded (yet) to catch Osama Bin Laden? Do you think they succeeded (yet) to end the war we are all in right now? No. They are trying though. And so are we.
We hired several teams..some of the most top-notch known on WHT, as well as Hivelocity's own Level III network admins.
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| Posted by Patrick, 04-05-2009, 04:59 PM | |
Top notch team from WHT? If it wasn't Steven then you did not hire anyone top notch. I would seriously get in contact with Steven @ Rack911... if he can't fix your problem, then no on can. I assume since you have the money to blow on a stupid WHT Corporate Badge that you can afford his prices to get the node back up.
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| Posted by Shikhir A, 04-05-2009, 05:00 PM | |
Thank you for your recommendation.
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| Posted by TedR, 04-05-2009, 05:05 PM | |
How can you "implement techniques and whatnot" if you don't know what caused the problem? Just get the node up so we can all get our data.
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| Posted by squirrelhost, 04-05-2009, 05:18 PM | |
"implement techniques and whatnot" - isn't that a book by O'Reilly ?
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| Posted by timburke, 04-05-2009, 05:28 PM | |
Agreed 100%. Steve's a great guy and would definitely be able to get you back online.
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| Posted by Shikhir A, 04-05-2009, 05:45 PM | |
I encourage you all to view this thread as I am monitoring it more closely:
http://www.webhostingtalk.com/showth...=1#post5983679
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