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Lypha Customer Support???
| Posted by tlinu, 08-27-2006, 04:31 PM | | I am having a reseller account with Lypha.
Just a 2 hour before, one of my resold account user's public_html was deleted automatically.
I we approcahed Lypha through ICQ The person who told us to wait is now in Away Status. It has been more than One Hour now. I have also sent a Support Ticket.
I tried to call their UK and USA telephone support number. Both numbers are responded by Voice Mail System.
I want to get a Live Support. My issue is a serious matter.
Meanwhile is it possible to restore the public_html from server side? Any anyway some other way to apprach Lypha to get a immediate resonponse?
Your help is appreciated
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| Posted by WireNine, 08-27-2006, 06:35 PM | | How did that happen? Are you sure it wasn't the user who accidentally deleted the public_html folder?
Have you tried opening a support ticket? https://support.lypha.com/helpdesk/
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| Posted by tlinu, 08-28-2006, 12:44 AM | | Yeah... I opened a support Ticket. They replied me back with in One Hour. But they said... they saw now issues from their end.
I checked again. It was the same. So I sent them a screen picture of what I am seeing here.
They responded latter. They have restored the Public_html folder
Still I am facing the Problem. I am not able to open the Public_html folder. when I click on it, it just retrun to the home directory
Linu
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| Posted by domaincart, 08-28-2006, 10:10 AM | | Do you see the web site on your browser?
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| Posted by tlinu, 08-28-2006, 02:45 PM | | I can see the website on Browser.
It is Working Fine. They have responded.
Last edited by tlinu; 08-28-2006 at 02:57 PM.
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| Posted by domaincart, 08-28-2006, 03:50 PM | | If you still cannot see in public_html directory when they maybe changed the permission settings of it because of a reason. The problem can be resolve by system administrator of your provider.
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| Posted by piehosting, 08-30-2006, 01:06 PM | | that is a very weired problem.. client cant see public_html, but admin (support) can.. try to access www folder. it is a link to public_html
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