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The Planet - DNS Outage

Posted by Ian_Cun, 12-22-2008, 06:00 PM
Has something else happened now, I'm having more problems accessing all my websites... even theplanet.com? Even Alertra shows this problem, it looks like another nameserver problem.

Posted by smkied, 12-22-2008, 06:05 PM
I can't reach The Planet, or any of our websites.... Called tech support was told that there is no ETA at all on fixing this, just that they are aware and working on it... :-/// This is really *really* not good... our site gets 100's of visits each minute :-(

Posted by eth00, 12-22-2008, 06:06 PM
Quote: Originally Posted by Ian_Cun Has something else happened now, I'm having more problems accessing all my websites... even theplanet.com? Even Alertra shows this problem, it looks like another nameserver problem. Yes it appears like theplanet nameservers are down right now. It looks like it happened sometime around 1430 CST. __________________ John Security and general linux how-to'sTotalServerSolutions - for all your linux server and colocation needs!

Posted by smkied, 12-22-2008, 06:15 PM
How does one safeguard against this? Would having our own off-site DNS save us from being affected by this kind of a downtime??

Posted by cheyenne1212, 12-22-2008, 06:17 PM
I host my own DNS and I am up http://dcbbfiles.com That is a site I host for a friend on a TP server.

Posted by eth00, 12-22-2008, 06:18 PM
Quote: Originally Posted by smkied How does one safeguard against this? Would having our own off-site DNS save us from being affected by this kind of a downtime?? Host DNS on your own servers. If you only have a server or two simply host DNS on them...if the servers are down who cares if DNS is also down? __________________ John Security and general linux how-to'sTotalServerSolutions - for all your linux server and colocation needs!

Posted by eth00, 12-22-2008, 06:19 PM
Both nameservers are working fine here now. __________________ John Security and general linux how-to'sTotalServerSolutions - for all your linux server and colocation needs!

Posted by smkied, 12-22-2008, 06:19 PM
Well it's weird because we don't actually use their nameservers... we make new NS records for each domain, and run DNS from our servers through Plesk....

Posted by Ian_Cun, 12-22-2008, 06:20 PM
Looks like it's back up now

Posted by smkied, 12-22-2008, 06:21 PM
Not for me... maybe propagation delay.

Posted by eth00, 12-22-2008, 06:27 PM
Quote: Originally Posted by smkied Not for me... maybe propagation delay. So you don't use TP DNS but your DNS is not working? Sounds like something else is going on or somewhere you are dependent on it. As far as propagation, it is instant HOWEVER your ISP may be caching since the server was not replying. __________________ John Security and general linux how-to'sTotalServerSolutions - for all your linux server and colocation needs!

Posted by Drostie, 12-22-2008, 09:22 PM
eth00: Yes, DNS is almost always cached locally, hence smkied's problem. smkied: As I mentioned in the Crissic thread in this forum, you can always get around a bad DNS cache (or, for that matter, a bad DNS) by hard-coding the IP address into your hosts file. Google it if you don't already know what it is.

Posted by FastServ, 12-22-2008, 11:22 PM
Got this a couple hours ago Quote: Dear Valued Customer: On Sunday, Jan. 12, 2009, between 12:01 a.m. and 2:00 a.m. CST, The Planet will perform scheduled maintenance on our DNS management systems. This maintenance will update our internal Orbit database zone data with the information already in the DNS MySQL database, so we do not anticipate any changes to the external-facing system during the maintenance. Because this maintenance will not require any live DNS migrations or changes, you should not experience any site/server downtime. whoops...I guess that's in January. __________________Fast Serv Networks LLCAshburn VA (East Coast) and San Diego CA (West Coast) | Dedicated / Colo / XenServer / Streaming MediaManaged high bandwidth solutions on AS29889



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