| Posted by hostmiracle, 12-16-2008, 12:04 AM | |
HostMiracle.com | Unplanned Downtime
Hello everyone,
Some of you may have noticed our site and billing system being down.
The server hosting these, had an unknown problem and stopped working, as well as cPanel. Our provider believes it is a cPanel problem.
As of now, we are taking the backups out from an external backup server and will be deploying a new temporary server to put our site online asap.
This problem is out of our hands, and thanks to our backup software we will be online in less than a few hours.
All services are online at the moment, excluding live chat, support and billing system.
If you'd like to contact us, please send any questions or comments to my gmail account: joseraul27@gmail.com
We apologize for the inconvenience.
Last edited by hostmiracle : 12-15-2008 at 11:11 PM.
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| Posted by hostmiracle, 12-16-2008, 12:47 AM | |
The temporary server has been deployed.
Installing cPanel. Will be restoring the backup from today's morning in a few hours.
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| Posted by hostmiracle, 12-16-2008, 01:38 AM | |
cPanel has been installed.
Restoring accounts now.
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| Posted by net, 12-16-2008, 01:43 AM | |
Quote:
Originally Posted by hostmiracle
All services are online at the moment, excluding live chat, support and billing system.
If you'd like to contact us, please send any questions or comments to my gmail account: joseraul27@gmail.com
I think it is better to communicate directly to your clients as it is possible that they do not check WHT often.
So, your main site is hosted with other client's sites?
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| Posted by hostmiracle, 12-16-2008, 01:51 AM | |
We've already emailed everyone it'd be stupid if we didn't
We have several servers. Our site is hosted in a VPS node in which we have our own VPS, but yes, there are some clients there too.
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| Posted by hostmiracle, 12-16-2008, 02:08 AM | |
60% of the server is restored.
Live chat at our site is available now.
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| Posted by hostmiracle, 12-16-2008, 02:24 AM | |
Contents of the last email we sent.
Everything should be back online as of now!
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Today at approximately 6PM EST, our main site went down along with 3 or 4 client sites.
We noticed right away and called our DC which told us it could've been a cPanel issue, everything was down.
We deployed a temporary server, and thanks to our backup software, we were able to restore a backup from early this morning.
As of now, all the accounts should be online, nameservers have also been updated and clients does not need to change anything at their end.
This is the largest downtime we've had, but due to the fact that we take backups everyday, we didn't lose anything.
We'd like to thank everyone for their patience and we can assure you that if this happens again, we will always have a backup on our hands.
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