| Posted by MGHosted.net, 03-23-2005, 07:09 PM | | Hey Guys,
I've been into reselling for about a year now, and have only used 2 providers (mainly due to the fact that I paid annually with my first host, big mistake). I've just got fed up with hosts going down, so I've decided to look into quality and not just into the price.
What kind of things do you look for when looking for the quality of a host? Do you test support desk ticket speeds, politeness of staff? Knowledge of staff?
I'm going to try and look into a few main companies, test a few things out aswell as looking at reviews on here. Does anybody know what I can do to see how good a host is? or what kind of questions to ask?
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| Posted by freak, 03-23-2005, 08:50 PM | | Reviews would be the best source IMO. Asking the host directly can generate one kind of answers and a completely different kind of response later on.
But of course, you can always ask a few more technical questions to test how knowledgeable the people running the company is.
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| Posted by The Napster, 03-23-2005, 08:58 PM | | Ive wrote a tutorial for this
http://www.webhostingtalk.com/showth...hreadid=369166
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| Posted by Shaw Networks, 03-23-2005, 11:23 PM | | In my opinion, it's vital that you have some sort of 24/7/365 contact with your web host. We've avoided any datacenter that we can't reach immediately in the case of an emergency. Reseller hosting customers should expect the same.
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| Posted by Draco, 03-24-2005, 01:25 AM | | How fast they give you support and the knowledge behind their wors
costs and stablity
all those elements should be balanced including price
and once you found that..check out reviews..a ver interesting source
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| Posted by aodat2, 03-24-2005, 10:27 AM | | Well, I think in the post over here:
http://www.webhostingtalk.com/showth...5&pagenumber=2 will show you a very good example of questions to ask, but please bare in mind that no sane host would willingly give anything to you as stated in Question "e".
Also, the response time, the way they answer their questions and etc will also help. Try sending their support some questions, presales questions are good to test the knowledge and the ability of the staff over there to answer your questions later on should you have any questions.
Reviews over here tend to get a little out of hand, so if you like a host and see that the host have a few bad comments, please weigh those comments with a grain of salt as even the BEST hosts over here tend to get BOMBED.
But generally those who would dare to post over here and are still posting are the ones who are usually problemless. (Look at their signatures) This is because if they do have a problem and it is posted over here and it is not solved, believe me, the person will most probably kill the poster here with posts and words! So basically most webhost here who are still posting around are good people to work with
Hope that helps a little, take care. Good Luck with your search!
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| Posted by webaid4u, 03-27-2005, 08:49 AM | | Before I decided on a host i asked them a lot of questions about what happens if the server goes down alot, will i get a refund if i'm not happy with you..... etc so before i bought anything i made sure i was aware of the what i was getting in to.
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| Posted by cartika-andrew, 03-27-2005, 01:25 PM | | Hello,
The 3 itmes you mentioned above are important - however, as a reseller - the most important things are those you do not have control over. You are basically paying for a managed environment - as a result - you really cannot effectively answer questions around server issues to your clients. What is really most important when shopping for a provider is making sure you need to answer as few of these questions as possible. In order to accomplish this, here are a few general guidelines:
1) make sure your provider has clustered their services - offering you and your clients redundacy in items like DNS and reducing your occurance of downtime. Additionally, you almost completely remove the incidence of total downtime (meaning a specific service may occassionally go down, however all other services are up - ie. MySQL may go down, but http. email, dns, etc are still up)
2) Look for a host that communicates any issues promptly, clearly and with stated action plans to resolution (ie. via a forum, or emails, etc..) This allows you to answer questions intelligently with your clients and even pro-actively contact them with the nature of any problems and the ETA for resolution, etc...
3) For true reliability, try to stay away from offers along the lines of unlimited everything and overselling allowed. Being in an environment where the provider and every reseller has oversold generally indicates a higher probability for problems.
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| Posted by assuredhost.com, 03-29-2005, 09:20 AM | | Three parameters for me.
1. Highest Possible Uptime.
2. Fast 24/7 Support.
3. Best available pricetag provided the first two parameters are covered .
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| Posted by f9-Will, 03-29-2005, 07:05 PM | | What I judge my current provider by: (I have been using for 5 months)
1. I emailed their sales team, and got a quick reply (was a good sign)
2. I looked at their forums and I was able to PM some clients using the forums and found out that their response times were excellent
3. Their 15 day guarantee made my choice even more convincing
4. Reviews from multiple forums, including this one, with good reports and satisfied costumers secured my choice
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| Posted by arxor, 03-29-2005, 08:53 PM | | When I look for a host, heres some things I do..
Look how long they have been around
Look where they are located
run whois on domain to see if they continually switch names
Test Support
Make sure support has email, live etc.
Something very important to remember "You get what you pay for"
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| Posted by Bofu2U, 03-31-2005, 09:27 AM | | If possible, take advantages of a forum if they have one. I know that the second thing that sold me when I was looking into RSHosting.net (the .net is all a forum) and I saw the testimonials / pre sales questions (first thing being e-mails I sent to one of their staff members )
Another thing I noticed about them was that anyone could send in a ticket, and they had a section for 'sales'. If you see this with a host, USE IT! It can be the deciding factor between going with them or just closing the page. For me, this is where the test response time kicked in, and boy was it fast (about 10 minutes)
Always take advantage of the contacts offered to you, remember: when it comes to your money, there are no stupid questions.
(at least in my opinion)
Good luck in your search!
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