| Posted by fgserversnet, 01-27-2005, 11:57 AM | | ok let me tell you my story. I had been a reseller with Surfspeedy for approx 5 months and everything went good until just recently. My account was terminated I believe Monday Jan 24th. I contact surfspeedy via the ticket system and got this response
Hello,
In regards to my account being terminated due to spamming, I would like to
find out what site was actaully spamming, I was not notified about this
problem.. the email set in billing should have been mikesheridan5@msn.com
and I have not received no such emails. If I had been notified I would have
ceased the account responsible for email spamming.. IF you could provide
more details on this matter I would greatly appreciate this.
I do however need to recover lost files and database information if that is
possible let me know so I can set up my other account with a different host
as they are not pleased with being terminated. and are losing money being
down that I will be liable for.
Please provide me with this information in a timely manner.
Regards,
Michael Sheridan
Domain: hostindustry.net
Pass: frethena
Rey
Posted on 26 Jan 2005 07:19 PM
Dear Sir,
We do not provide file backs for clients who violated the AUP and our TOS.
Best Regards
Rey
Surf Speedy Team Support
mike sheridan
Posted on 26 Jan 2005 07:20 PM
well.. it would be nice to know WHY It was terminated... you only answered a portion of my question.
mike sheridan
Posted on 26 Jan 2005 07:36 PM
Or which account was the one spamming.. IF I had knew I would have terminated their account.
I dont see why you terminated my Reseller acount... simply letting me know which account was doing the spamming Would have been suffcient and I would have terminated them no problem.
But i really like to know who was spamming, what proof you have for the spamming, so I can go about this in the most professional way.. What is my current billing email address?
mike sheridan
Posted on 26 Jan 2005 07:55 PM
I am speaking with a support representitive, She stated that the dopmain that used for the email spamming which was www.cedarvalleyweb.com - I do not host this website, I did a whois on the domain and it came up with the following.
Domain Name: CEDARVALLEYWEB.COM
Registrar: KEY-SYSTEMS GMBH
Whois Server: whois.rrpproxy.net
Referral URL: http://www.key-systems.net
Name Server: NS1.IDOTZ.NET
Name Server: NS2.IDOTZ.NET
Name Server: NS3.IDOTZ.NET
Status: REDEMPTIONPERIOD
Updated Date: 17-jan-2005
Creation Date: 22-dec-2003
Expiration Date: 22-dec-2004
Why did i get terminated for an account on which i did not host?
They did not answer any questions as to why my account was terminated. I then proceded to contact SurfSpeedy via Phone. I talked to a lady Baily which is there support contact. which i also think she is there billing contact (I never once was able to speak to a tech) About this situation. She had then told me that My account was terminated due to email spam. I then asked to which domain that was sending out the email spam. She had then told me the domain was cedarvalleyweb.com, Which i had that domain a while back but was never used. I can assure i do not tolerate email spamming at all.
She then said she tried to contact me via phone twice about this matter (in Nov) She said the phone was not valid which is wasn't my phone number changed and i failed to update my billing details (where im not ever sure where i can update my details) I then asked her why they didn't send an email to the contact email which i check on an hourly basis. She had no response. They had failed to contact me via email about this matter.
I just got off the phone with someone (it sounded like the same lady) and i wanted some kind of proof of this matter and I she had stated that the email spam that was sent out was about child pornography WHICH I DO NOT DO NOTHING OF THE SORT. This is completely bs. I then asked her if she knew what spoofing was, she paused (i don't think she knew what spoofing was) and then explained to her that this had to be the case as i do not spam no sort of emails as I dont do business that way and defintately not adult/child port related emails.
They tell me that i cannot get my data back to which i have 6 customers 1 of which is an ecommerce website which the client had spent 2 months populating his products into this. HE is very upset with me and I really don't know what to tell him.
I have yet to se proof of this matter and the email that was sent out so I can assure them that this did not come from me or any of my clients ( if any client of mine broke any TOS/AUP I would terminate just his account no problem. BUt the fact that they terminated my reseller account i just dont understand the reasoning behind this..
I am in the middle of getting a lawyer to settle this matter and by all means I do not think they should be in the hosting business (the whole 2 people running it)
So i warm anyone deciding to be a reseller or even host with SurfSpeedy.com DO NOT
And i imagine they wil get on there and try to make me look like the bad guy.. even thogh they don't seem to repond to any tickets or calls.
the original thread that i started to get some advice from the WHT community can be found at http://www.webhostingtalk.com/showth...hreadid=368465
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| Posted by Mikeman, 01-27-2005, 01:45 PM | | Has anyone else here had similar problems w/ SurfSpeedy, or anyone else for that matter, and what can you recommend fgserversnet to do?
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| Posted by Ten X, 01-27-2005, 02:13 PM | | funny thing is a few days ago a friend of mine was telling me about this exact thing ill keep my guard up
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| Posted by fgserversnet, 01-27-2005, 02:19 PM | | figures =\
All i really care about is one thing and that is the database information for 1 customer of mine that just finshed populating the in his products oscommerce.
Thats the one and only thing i care about.. I the rest i have backed up onto my computer...
Im still awaiting my lawyer and his response.
Ill let you know if i find anything out too!
thanks for the concern!
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| Posted by radv, 01-27-2005, 02:27 PM | | I have seen a lot of negative comments about them lately on this forum. I wonder what is going on over there.
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| Posted by NeoGen, 01-27-2005, 02:34 PM | | lately? Search the forum
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| Posted by fgserversnet, 01-27-2005, 02:41 PM | | you think legally i am going to be able to get at least that database data back?
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| Posted by freak, 01-27-2005, 09:00 PM | | Well, most host of iron-clad TOS that protects them from most lawsuits, is it really worth the trouble?
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| Posted by fgserversnet, 01-27-2005, 09:45 PM | | Well for the most part I just need database data for 1 site and that is all that i ask.
reason being this client spent a month populating his database with his products ( this is an oscommerce website) and If i ask him to enter in the 120 products again he is not going to be happy.
Yah the TOS does protect them but to terminate me for a reason that has nothing to do with me thats where i can't see how anything can protect them from a lawsuit.
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