| Posted by mojos, 10-25-2004, 12:57 PM | | After having such crawling service and slow connections and full hours without service, I finally had it with this frustrating company. So knowing they require a 30 day cancellation notice I sent in my request last night.
This morning i get this back from their billing dept
"Hello,
Your account is under a agreement and still has 4 months remaining on it... Please let me know what problems you are having and I will do everything I can to make sure you are happy.. This includes moving you to a new server, free upgrade on your account...
Thank You
Webreseller Billing
"
What in the world is this company up to? I never agreed to be bound by any contracts. Is this ridiculous or what?
My problem is that I also ordered service from another host and prepaid for a year. I gave myself 30 days to move the files and setup the servers etc.
What would you do?
Thanks
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| Posted by InSite, 10-25-2004, 01:03 PM | | You should look carefully at the agreements you have made with both hosts. Your new host most likely has some kind of money back guarantee, so if you are contractually bound to your old host and you don't want to write the money off, then hopefully you are still within the cancellation period with the new.
If you do stay with your old host, make sure they do move you to a different server though, or you'll be stuck with all the old problems.
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| Posted by UH-Matt, 10-25-2004, 01:16 PM | | Do you have an agreement other than 30 days notice?
If not I would recommend keeping a copy of your attempts to cancel service and their responses, aswell as your agreement.
Then move your files to your new host as planned and in 30 days chargeback any further payment attempts from webreseller using the previously collected information as proof to your card company that you tried to cancel and honoured your 30 days notice period.
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| Posted by mojos, 10-25-2004, 01:47 PM | | Thanks for your feedbacks so far guys.
I really do want to move. If they wanted to move me to a faster server they could have done it before I decide to move. Why do I have to be on a crappy server until i decide to cancel thats bad business practice. Plus I've had to wait 6 months before to get a ticket resolved and I don't trust this promise to be lured by the new.
I don't have any agreements as far as I know. This seems like a con artist job. Suckering people into 1 year contracts without telling them about it.
I want to leave more that ever before now. I've asked them to provide me with the details of this "contract". I doubt they can ever come up with it.
I'll let you know this mess evolves.
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| Posted by UH-Matt, 10-25-2004, 01:50 PM | | If you dont have an agreement then simply state again that you have given 30 days notice and expect to be billed no further after 25th Nov 2004.
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| Posted by webseller, 10-27-2004, 08:53 PM | | Matt, it's people like you that throw the term charge back around like it's an esy thing to do, this is not the first post where your advice is to do a charge back... THat hurts the entire industry...
As for the customer, we will move you to a new machine if you wish and allow you to try for a couple month at no charge. If you wish to cancel, we do require 30 day notice and it is possible that you are on a special plan, if you are, then arangements can and will be made for you,. We would much rather you be at a host where you are happy then be upset with us.
Again, we will do anything you wish (please mention this post), however, we will require at least the 30 days. If you do want a new server we can arrange 2 months at no charge....
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| Posted by The3bl, 10-27-2004, 11:10 PM | | Cancel the card they have on file and get a new one so they cannot charge you any longer.
Don't buy the will refund you and not charge you any longer do a search on them you will see many others have had the same problems. Cancel the card move your sites and save yourself the headache.
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| Posted by webseller, 10-28-2004, 12:05 AM | | Techark, we have an entirely new staff in that department not to mention a new backend system that handles everything. Agreed, there were issues in the past, but we have put them in the past and changed them...
In addition, our 30 day notice policy is being eliminated effective 12/01/2004 and all notices in the future will be instant...
So, there will not be a headache, but thanks for for your 2 cents on the matter...
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| Posted by AussieHosts, 10-28-2004, 09:14 AM | | Under normal circumstances, I would agree. But that simply does not apply to Webreseller. You guys have had countless complaints about failing to cancel servers and continuing to charge clients, and then not refunding them. I just wish I had taken notice of them.
For some strange reason, ticket IEQ-45963 is now missing from our Ticket List on your helpdesk. Thankfully, I have saved a copy and our bank has that now. It clearly shows:
- our original ticket to cancel our server (ticket FLM-80539 on the 25th March) was deleted
- our next cancellation ticket (ticket IEQ-45963 on the 29th March - recently deleted, since my post above?) complete with Robert's acknowledgement on the 29th March.
We were happy to accept your 30 day cancellation policy, so the 18th April payment was fine. The May, June and July payments were not authorised. We initially accepted this as a mistake on the 20th July when I reopened the now missing ticket. As it's now more than 3 months later and you have failed to refund our Visa or deliver on the "the cheque's in the mail" promise, it's now being considered theft and our bank has been instructed to retrieve the money.
You're right about one thing. Chargebacks hurt the entire industry. You/your billing staff have spent over two years that I know of being a part of the problem, and not the solution. It's probably about time you fixed that.
Gary
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| Posted by webseller, 10-28-2004, 10:35 AM | | Aussie,
Without question, there was an error in regards to your account, and there is also NO EXCUSE...these changes were just made about 20 days ago....
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| Posted by UH-Matt, 10-28-2004, 10:41 AM | | ERR! Your the one refusing to cancel a customer when they are giving 30 days notice. No wonder your so sensitive about chargebacks!
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| Posted by AussieHosts, 10-28-2004, 10:43 AM | | I'm glad there is no excuse. But there's also no money. You guys can't just wildly hit up credit cards in error, and then fail to repay it when you are alerted to a problem. Over the period of 3 months, we have nicely asked for the money back, progressed to trying the compassionate "why are you doing this to us" approach, to now having our ticket deleted and emails ignored.
I'm not sure if you think we're going to just go away, like others have done. We're not. You have my email address. Email me and tell me you're going to refund the 3 transactions immediately to our Visa, and we can all get on with life.
Gary
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| Posted by webseller, 10-28-2004, 10:44 AM | | UH-MATT, not when they on a a special program which is a 6 month term... Which included the first month for $1 and the 6th Month for the same...
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| Posted by mojos, 10-28-2004, 11:07 PM | | What? I never agreed to any such contract. Believe me my friend I read every single word of every contract I ever sign. Plus I have been paying your company every month in full, I never paid $1!!! You have so far ignored my ticket asking you to produce a copy of this so called contract. I am expecting no charges on my CC after NOV 24th 2004 from webreseller.net.
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| Posted by The3bl, 10-29-2004, 04:43 AM | | I am telling you cancel the card they have on file save yourself the grief.
I speak from experience.
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| Posted by AussieHosts, 12-19-2004, 01:40 AM | | Still waiting on that refund Rob. There's only so many times I can email you without reply, until we'll have to assume that webreseller is just going to steal that money and be done with it.
Gary
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