| Posted by pixelvibe, 12-12-2004, 11:18 PM | | Does anybody know of any companies that will help you look after your helpdesk/support center?
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| Posted by Xlusive, 12-13-2004, 07:11 AM | | you mean , you have clients, and they also help them ? ...
instead of you helping them ?
X
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| Posted by Lubby, 12-13-2004, 10:58 AM | | I can't think of any companies off the top of my head that would do support for your clients although I know their are a few out there. However you may also want to check into outsourced support companies.
http://www.rootsupport.com and http://www.touchsupport.com are two I have had good experiences with and might be able to help you out.
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| Posted by pixelvibe, 12-13-2004, 12:18 PM | | Yeah, that's the idea. To better your response time. I was just curious if there were already firms out there that do that kind of thing. They basically log into your ticket system, and respond for clients =)
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| Posted by iSew, 12-13-2004, 12:25 PM | | There are quite a few. I've been on the lookout for a month or two now for hosts that support resellers customers. Pull a search for "end-user support" and you should get some.
A few off the top of my head(I know I'm forgetting some, so ask if you need more options):
www.olm.net
www.osgen.net
www.micfo.com
www.assortedinternet.com
www.hostingzoom.com
www.varhosting.net
http://x1services.com/reseller.shtml - extra fee
resellers.lonex.com - extra fee
u2mike.com - extra fee (ask them.. I found out via WHT Host Quote)
www.diyhosting.com extra fee (ask them for costs, not listed on front pages)
(P.S. Listed in no certain order whatsoever.. random )
edit: I want to clarify that "end-user support" doesn't always mean they support your customers too. I've just found that I get the most search results for this that way... because search for "hosts that support my clients" doesn't target very well
Last edited by iSew; 12-13-2004 at 12:29 PM.
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| Posted by Xlusive, 12-13-2004, 01:03 PM | | i do all my clients via instant messaging, and i do also theire clients , since there are like no problems with the server, and they just ask for information or need help with theire site, its a benifit, because then you get to know the people a bit better
but thats my oppionion
Xlusive
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| Posted by pixelvibe, 12-13-2004, 01:31 PM | | some of them can guarantee 15 minute response time. thats a pretty big improvement. i dont care how error free your servers are, or how many staff you have, thats pretty tough to beat.
plus they do live sales support too which is cool.
it's not an appropriate service for my client either, but i was just wondering what was available =)
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| Posted by iSew, 12-13-2004, 02:53 PM | | Let me add that many hosts don't advertise supporting end-users even if they do.
And a lot of others will do it, even if not listed, if you just ask.. so don't be shy
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| Posted by hostspice, 12-18-2004, 11:27 AM | | Did you check out with etechsupport.net ?
I have heard good things about them.
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