| Posted by stutco, 06-02-2004, 12:00 PM | | I cancelled my account almost a year ago and guess what appeared today a charge from "mhost Kelowna BC". Did some research and found out MCHOST is in....... you guessed it Kelowna BC. Coincidence, I doubt it.
I wish someone would shut there AS* down.......
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| Posted by Vortech, 06-02-2004, 12:36 PM | | Charge it back to them. That will fix them. But only do that if you have really canceled your account and also have some kind of email or proof you did.
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| Posted by stutco, 06-02-2004, 01:02 PM | | I can not find my email confirmation of cancelling. That is the problem. I know i cancelled back in november, and they have not charged since but now it starts again....
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| Posted by Aussie Bob, 06-02-2004, 01:21 PM | | Contact them and give them some time to properly cancel your account and refund your payment. If they do not respond, contact your bank and charge back the amount, but make sure to give them a chance to fix the issue first. It could be a simple oversight on their behalf.
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| Posted by Joseph_M, 06-02-2004, 01:21 PM | | Just do a chargeback and tell your bank to block all future transactions from that company.
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| Posted by rusko, 06-02-2004, 02:10 PM | | mchost does not have an AS. furthermore, the official 'disgruntled formber mchost clients' forum is over at http://www.httpme.com
paul
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| Posted by MCHost-Marc, 06-02-2004, 03:49 PM | | Have you contacted our support or sales dept. in an attempt to resolve the issue? Please contact us (with your name, details of the transaction(s) including dates and amounts) and we'll do our best to correct it asap. Please understand, we're not in a position to know what happened simply from a post in a 3rd party forum.
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| Posted by stutco, 06-02-2004, 04:31 PM | | Time is something that mchost will not get from me. They still owe a refund of 119 from last year that was promised and i have the trascript. Well it never arrived after 4 months and I gave up.
I did cancel properly. They stopped billing me, closed my service and all was well. This was in November of last year. Now out of the blue they charge me again. Go through MChost channels, yah right...... There are no channels.
At this point I am not going to go through mchost for a resolution, because as usuall I am sure i will get the run around. I dont have time to deal with them anymore. I have spent countless hours dealing with them and i am tired.
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| Posted by NexDog, 06-02-2004, 11:11 PM | | Don't agree there. Always best to try and communicate with a company first. If they are non-responsive, then do a chargeback.
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| Posted by MCHost-Marc, 06-02-2004, 11:55 PM | | You should really try and resolve it by contacting us in at least one way or another so we can figure out what happened and why the charges were made, in what amount, etc. Judging from this forum post, i cannot even tell you if that charge was legit or a mistake, or what it was for. Otherwise, when we receive a chargeback, it will leave a negative mark not only against us, but also against your credit rating for not first attempting to resolve the issue directly with us, which is a part of the chargeback agreement you sign when issuing it. Again, please contact either our sales or support dept. and we'll do our best to resolve it. Thanks.
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| Posted by Aussie Bob, 06-03-2004, 12:06 AM | | Agreed.
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| Posted by coight, 06-03-2004, 01:49 AM | | Exactly, why is a customers first port of call here?
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| Posted by Aussie Bob, 06-03-2004, 02:59 AM | | It wasn't his first port of call -
More like his last port of call.
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| Posted by stutco, 06-03-2004, 11:10 AM | | How would it effect my credit rating, marc. There is no form to sign when doing the charge back.... I will PM YOU the information and you can look into it.
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| Posted by bear, 06-03-2004, 12:37 PM | | Now that you're talking with Marc, shouldn't this go to email or something? Been way too many "support" threads regarding their company over the last year, IMHO...
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| Posted by stutco, 06-03-2004, 12:44 PM | | sure it can go to email, not that I expect marc to respond.... Ya, i agree too many support threads are here. But, how are others suppose to know how the company opperates?
Now, that I am talking to marc? You have never had an issue with them have you? If you had I am sure you would understand where I am coming from........
I challenge marc to make good on his words that he has expressed here and in other forums. I will be the first to acknowledge them when he does. But, I doubt that it will be resolved. My trust in marc and mchost was broken, now i just want them to not charge me any more. They havn't for 7 months way would they start again now....... But, I am sure it is just an oversight.......... Ya right, I wonder how many other oversights there were with other peoples credit cards. I don't call that an oversight!
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| Posted by bear, 06-03-2004, 02:08 PM | | Yes, I did. I was a customer for some time.
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| Posted by tracphil, 06-03-2004, 02:24 PM | | Bull!
Do not believe that for a minute.
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| Posted by carrotweb, 06-03-2004, 02:35 PM | | Marc has somewhat of a point, Tracy, except he's not exactly on target. Chargebacks affect a consumer's "credibility" rating with their card's issuing bank. Too many and the bank may decide the customer is unprofitable to deal with and will take steps to persuade the customer to go elsewhere for their credit card needs (through APR and fee increases, etc.).
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| Posted by tracphil, 06-03-2004, 02:39 PM | | Ok, I will go for that. Although I do not think one chargeback is going to affect anything. Especially wether or not you tried contacting the merchant in question.
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| Posted by carrotweb, 06-03-2004, 02:44 PM | | I agree with that. And actually (meant for the original poster), a consumer generally MUST contact the merchant to resolve a dispute charge FIRST prior trying to initiate a chargeback. This won't be ironclad and it can vary by situation and individual bank policy, but it is a first hurdle any chargeback processor will check off of before deciding to proceed.
I used to be a portfolio risk analyst for a large credit card issuer, so I know the Reg Z material quite well.
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| Posted by MCHost-Marc, 06-03-2004, 02:50 PM | | Actually, the part of contacting the merchant is always on every chargeback agreement you sign with your bank. And chargebacks are always to be signed by the cardholder. If you request it online through your online credit card statement, you will receive a form to then fax/mail back to your issuing back, signed. The first step is attempting to resolve the issue directly with the merchant, no matter in which industry. If no response or action is received from the merchant, you may proceed to file a dispute. I've sent you a PM on this issue. Please email or PM me if you need to contact me further regarding this issue.
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| Posted by MCHost-Marc, 06-03-2004, 02:52 PM | | That sure matters. Imagine someone posting a thread on the internet saying they do not have any intentions of contacting the merchant and will request a chargeback. The merchant can then use this statement to fight the chargeback, because the customer did not follow legal chargeback procedures. But anyways, i'm taking this private with the thread starter.
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| Posted by Vortech, 06-03-2004, 02:53 PM | | Not with AMEX.. Anything you order online, mail or over the phone can and will be charged back if the card hold calls amex and says they charge was a billing error or anything. They don't ask anything and just take the money away.
But for once I do have to agree with Marc here.. Its is best to contact the merchant first at least once to see if they can/will fix the issue. If not then its off to the back.
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| Posted by carrotweb, 06-03-2004, 02:55 PM | | That's certainly the general circumstance, but it is certainly not ALWAYS the case. If the issuing bank chooses to treat a charge as an unauthorized charge, the cardmember need not contact the merchant, although undoubtedly the bank will ask if he did and will try to get him to resolve the matter amicably if possible.
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| Posted by carrotweb, 06-03-2004, 03:00 PM | | The rules for a classic American Express card are a bit different since it is a non-revolving 'charge' card. Also keep in mind much of the body of rules surrounding chargeback procedures were established by the governing organization. Thus Amex procedure will indeed be different from what Mastercard or Visa mandates respectively, although all must abide by UCC regs in the US & Canada.
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| Posted by universal2001, 06-03-2004, 05:35 PM | | stutco, does this look like McHost Support Centre?
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| Posted by Aussie Bob, 06-03-2004, 05:57 PM | | looks around*
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| Posted by ldcdc, 06-03-2004, 06:32 PM | | To stutco's defense though - the official support channels did not work. Also, it's obvious that this one works. I wonder why...
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| Posted by bear, 06-03-2004, 07:41 PM | | From stutco:
"At this point I am not going to go through mchost for a resolution, because as usuall I am sure i will get the run around. I dont have time to deal with them anymore. I have spent countless hours dealing with them and i am tired."
Apparently, he is not going through the proper channels, and came right here instead?
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| Posted by ldcdc, 06-03-2004, 08:05 PM | | Because the channels didn't work according to his experience?
The guy decided to let an old debt go because it was just not worth it and then this new charge appeared. Here's the part of the quote that you did not include:
Emotionally I can fully understand him.This might be my reaction too under the circumstances.
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| Posted by stutco, 06-04-2004, 11:08 AM | | I agree with the fact that someone should try to contact the merchant that made the charge. But, if there is no information on the charge, the bank has no other information as to who to contact, what is one to do. The only way I even found out that it might be mchost is through research. If the company that made the charge wanted to have a dispute settled with them first then they should provide that information, like so many of us do!
FACT: A charge was issued to my card.
FACT: I did not authorize the charge.
FACT: I called the bank for more info.
FACT: They said "I am sorry, we have no more info as to where the charge is from other than Mhost Kelowna BC.
FACT: At this point who am I to contact? MHost - who the hell is that.
FACT: McHost according to the WHOIS is located in Kelowna BC.
FACT: This problem has already consumed 3.5 hours of my time this week. I bill at $125.00 an hour. Every hour that I work on this is an hour I can not bill a client. So already this has cost me $437.50.....
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| Posted by 2Grumpy, 06-04-2004, 03:20 PM | | Issue a chargeback and send them an invoice Seriously though, I understand your frustration I always prefer to see someone settle a refund without resorting to chargebacks sounds like it was a truly bad charge and you weren't recieving service, I'd think a refund would be gladly given, of course if it's not handled I suppose chargeback is the way to go. It sounds like you're a little pissed at McHost but I would urge you to try and settle this with them without the credit card company being involved. Is there a number to call for mchost? Have you called it? If you've done all this (I skimmed this thread a couple days ago and don't remember all the particulars) then I guess it might be time for that hated chargeback procedure.
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| Posted by stephenM, 06-09-2004, 11:40 PM | | So you're not even totally sure that the charge actually DID come from MCHost?
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| Posted by gilbert, 06-10-2004, 12:49 AM | | the bank makes mula on charge backs
-you havent paid just yet
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| Posted by kholmes, 06-21-2004, 02:40 PM | | Well, I am in the same boat with McHost. I had an account last year which was closed in August of 2003, completely paid up to date. I even have the confirming emails from Marc.
Last week, a charge from McHost for $105 appeared on my account. I emailed Marc, and when I got no reply, I emailed every other email address for McHost I could find (billing, support, inc, marc, abuse, etc.) trying to get some response.
I received a couple of automatic replys telling me to open a ticket with billing, but I don't have an account and I can't login in to the support desk. I have been left with no option but to create a chargeback.
I know this isn't the McHost support forum, but you guys should know when a company is non-responsive.
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| Posted by Esr Tek, 06-21-2004, 03:11 PM | | Considering McHosts past with billing issue and dealing with clients... I too wouldn't give them the time of day if a year later I suddenly had a charge on my card.
There maybe laws against them doing this, and I highly suggest you follow up on them
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| Posted by stutco, 06-21-2004, 03:53 PM | | Marc PM'd me and got some info and then said I would be contacted in 24 hours..... That was like 2 weeks ago.... Same old crap......... I have cancelled the card and filed a chargback...
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| Posted by grace5, 06-21-2004, 04:01 PM | | I hate charge backs,
but after a few attemps to settle and no response I would have it reversed.
Nothing wrong with that.
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| Posted by MCHost-Marc, 06-21-2004, 06:53 PM | | I asked you twice for the documentation and twice you said it was attached, twice it was never received. Neither email or PM.
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| Posted by jimsau, 06-22-2004, 01:53 AM | | I had the same situation with Jo do host. They are very unreputable as well and They wouldn't respond to my complaints and requests so I did a charge back. Your CC company will want proof of any attempts to resolve the issue. They will also have to respond to your claims. Don't wait too long though as that goes against you as well.
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| Posted by okihost, 06-22-2004, 10:53 AM | | nbsp;
Give me a break you can huff and puff all you want but both you and everyone else here knows that this would not be legal nor will a 'checkboxed' TOS/AUP agreement hold up in court or with any credit company ie: equifax
Please save your fairytale threats for some children who can truely be amused by them..
On a side note you should still email them and offer a limited amount of time (1 week maybe?) for your refund to be processed as mistakes do happen and some time should be allowed to correct it.
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| Posted by 2Grumpy, 06-22-2004, 12:55 PM | | Well if the refund were entered right now when the chargeback is filed all MCHost would have to do is say "refund already given" supply the refund information and the chargeback would be closed, we had a customer issue a chargeback against us about 3 weeks to a month nearly after the refund was given (yeah I dunno why either) and I just sent back the transaction ID's in response to the chargeback and it was wiped.
So issue the refund and then the chargeback is null and void and no one's credit gets hit. And Marc does have one point, if someone files too many chargebacks they can hurt their own credit rating but in this case, being billed months after canceling an account? Can't say as I believe there'd be ANY repurcussions to the consumer, well I suppose they could be submitted to something like the chargebackbureau web site but I don't believe enough people use that service to make the threat of being submitted to it have teeth.
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| Posted by MCHost-Marc, 06-22-2004, 02:44 PM | | The refund was already issued over two weeks ago and the refund codes supplied to the thread starter twice for confirmation with his bank. But obviously there is a communication problem because the attachments being sent to me over PM from the thread starter are not going through, mods can verify this, there are two PMs in my inbox with supposed attachements but there are none and the thread starter is refusing to contact us over email or support desk, as you can read from this thread.
We have done all we can at this point. If we receive a chargeback notice, we will provide proof of the refund and its up to your bank to handle it from there.
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| Posted by stutco, 06-22-2004, 03:11 PM | | refund codes were sent to me once. Today..... I have checked the pm box and i have got only 2 this year. one was marc asking for info the other was marc giving me the refund info today... Say what you may marc......
BTW why do you use the name MHost and why is there no information available as to who the merchant is. My bank said there is no info to who the charge is from other than what is on the statement. no # no company name nothing. How was I suppose to know it was you????? At that point it was an unauthorized charge! Maybe if you would like to avoid chargebacks you should identify yoursef correctly in the first place and provide a reliable means to contact the company to resolve issues in a timely manner.
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| Posted by MCHost-Marc, 06-22-2004, 04:37 PM | | remember that you refused to contact us in the first place; i had to find this post on WHT to even enter in communication with you. and i still haven't received the .zip file that was supposed to be attached to your two PMs. i would appreciate it if you could send this to me over email.
if there was no company name and your bank said there was no info where the charge is from, why did you know the charge came from us? this statement doesn't make sense. yes, we've had an issue with our merchant provider. they made a typo and used the name 'MHOST' instead of 'MCHOST' in our transactions. this has since been corrected, thank you for making us aware of this.
you may not agree on this, however this issue would have been handled faster and more effectively if you would have contacted us directly in the first place, rather than hoping we woukd discover a post in a third-party forum and resolve the entire issue through here. moderators will agree this is not the appropriate way.
since this issue is now resolved, please contact me over email should you have any further concerns.
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| Posted by kholmes, 06-22-2004, 05:06 PM | | Marc,
As I stated in a previous post, I have tried repeatedly to contact McHost, but I have gotten no response. I have not had an account since August of 2003 when the account was closed in good standing. I even have the emails confirming it.
But last week my cc was charged $105 by McHost. I have sent emails to every McHost address I could find, including yours twice (marc@mchost.com). I got automatic replies telling me "All support questions and responses should be directed to our secure client area." I CAN'T LOG INTO THE SECURE CLIENT AREA BECAUSE I AM NOT A CLIENT.
And emails are ignored. I got a personal reply from Leticia in sales telling me to open a support ticket to the billing dept. (How the heck could I possibly do that?????) I replied to her telling her I couldn't and could she please get a copy of my message to billing. Again, nothing.
I even posted above in this thread. Again, no response. You make it really hard to give you the benefit of the doubt.
Keith Holmes
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| Posted by stutco, 06-22-2004, 05:35 PM | | resolved????? Check your email marc i emailed you the info as a pdf. if you would read all the posts you would see how i figured it was you. The pdf has a transcript of an old support refund request.
As far as contacting someone first... I did you never responded, i called the # on the whois .... no response.... Emailed billing@mchost.com.... no response. Marc the fact is you can bitch and moan all you want but the channels for you company do not work!!!!
Reread my original post, was I looking for support in this forum? No, you tried to give it.... Maybe you should work harder on actually reading your emails and less on damage control in this forum, or better yet..... stop making these stupid a** mistakes in the first place. This is not the first time you had billing problems. If I remember you have them about every 6 months...... strange..
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| Posted by stutco, 06-22-2004, 05:37 PM | | read your darn email the file is there,
Last edited by stutco; 06-22-2004 at 05:41 PM.
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| Posted by Hostivo, 06-22-2004, 09:09 PM | | Yes, I heard some terrrible things about them.
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| Posted by kholmes, 06-24-2004, 08:11 AM | | McHost has just processed a second charge for $105.00 on my account a week from the first one. I have no account with McHost. I have not had an account with McHost since August of 2003 when I cancelled my account using the proper methods owing absolutely nothing. Again, I have email confirmations and ticket numbers to back this up.
If any of you know if the address given for McHost or Marc in whois is accurate, please let me know. If you know of a more recent address, please post it here. My magistrate needs it and it would save him a little time.
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| Posted by Hostivo, 06-24-2004, 02:16 PM | | Thats not right.
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| Posted by weby2k, 06-26-2004, 12:07 PM | | It seems that you are not the only ones.
I cancelled my account last year. Few days ago, I have been charged for the same amount $105.
It is a very bad action done by MCHost. I sent an email to marc. I will wait two days only. If there is no reply. I will contact the bank for refunding.
Last edited by weby2k; 06-26-2004 at 12:11 PM.
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| Posted by DaBoss, 06-26-2004, 01:43 PM | | Same here. I cancelled last year and got charged. I still have all my emails that confirmed cancellation...etc. Forwarded all email related to the process and nothing. I contacted to Bank and problem solved. If I see another charge from this provider, I will not bother with contacting them, but go straight to Bank.
I am disapointed with McHost, as I was once a very strong supported of them, even during bad times.
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| Posted by sitehostz, 06-27-2004, 05:07 PM | | Hello,
If you guys are getting charged ever after you canceled, or even if you didn't, All you have to do is call your credit card company and tell them that you'd been charged..
Credit card companies are on the side of their card holders, Not on the side of the web host.. Not unless the host has a photo id and a signature on a piece of paper..
If you do a chargeback, 99.99% of the time, the host looses and any credit card company will tell you this. If you do a chargeback, you'll get your money and nothing is done to your credit rating.. But it will surely show up under the hosts rating right along with all the fraudulent charges..
It's ashame at times that CC companies aren't more on the side of hosts who are working to run a decent business. But even when someone buys hosting with a stolen card that goes through, the host looses out as that money is sent back to the person who's card was stolen..
The cardholder always wins the battle unless the host has a signed TOS or a signature on a pre-sent invoice with a copy of a photo id..
Regards,
Chris
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| Posted by akram, 06-30-2004, 03:04 PM | | strange
I was thinking to use mchost and was satisfied with the plans but thanks WHT for saving my time and money
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| Posted by stutco, 06-30-2004, 03:34 PM | | MONEY is the keyword.
Small Update - MCHost did refund the $35.00 last week....
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| Posted by idologicJeff, 06-30-2004, 04:48 PM | | Hasn't Marc been around here lately? I though that he'd been posting again?
Cheers
Jeff
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| Posted by weby2k, 07-01-2004, 12:57 PM | | He can't be available while there is such a thread.
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| Posted by 2Grumpy, 07-01-2004, 01:21 PM | | Sounds like he's probably too busy cleaning up his billing system to post here
I can sympathize my billing is a mess too.
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| Posted by Nerdcentric, 08-01-2004, 03:25 PM | | Same thing here, current MCHost customer. Was charged twice $35.00 in June and once for $105.00. Total over charge was $140.00. It took Marc 3 tickets and 9 days before he acknowledged there was a problem and stated he would credit my account.
Well Marc stated the credit would take 15 days, it has been 21 days and I just verified with my credit card company, the $140.00 has NOT been refunded. I can understand billing problems, but how do you charge a $140.00 instead of $35 for a given month?
MCHost is MCToast in my books. Time to move to anothe rhost.
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| Posted by Amon, 08-01-2004, 04:37 PM | | All sites down today. Marc don't reply tickets.
I will say goodbye Marc. Enough!
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| Posted by mrzippy, 08-01-2004, 11:46 PM | | It just never ends....
There are a lot of ex-mchost customers who are very happy over at www.httpme.com. I recommend you take a look at their announcement forums to get a good idea of the high level of service and support you will receive.
You'll never again be unaware of what is going on with your server during any problem.. no matter how small the incident.
.... and I don't believe there are too many problems (if any!) with overcharging or double billing, either.
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| Posted by imageproject, 08-13-2004, 11:22 PM | | I am having a same issue as well. I noticed that there was a charge of $35.00 when I cancelled the account last year in Sept 2003.
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| Posted by snickn, 08-14-2004, 07:21 AM | | While I usually push for chargebacks to be a last measure, if you're billed 11 months after you canceled, I think this is one time where contacting the person who charged you isn't an obligation. There should (in my opinion) be no reason they even have you set to 'active billing' in order to be able to bill you. That's a big mistake to make 11 months down the road.
Contact your credit card company.
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| Posted by okihost, 08-14-2004, 01:02 PM | | I beg to differ with nickn, even though it is a year later if you were yearly billed there just could have been some issue with the billing system which did not flag you as canceled.
I would contact them and give them atleast a few weeks to fix the issue, I know in this instance we are talking about MCHost so theoutcome will most likely be a chargeback anyway as you will probably not get any support but I still always suggest trying to atleast work it out with the company before doing a chargeback.
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| Posted by 2Grumpy, 08-14-2004, 01:34 PM | | Agreed, at least try and get a refund per the normal means, if it don't work out THEN go the other route of a chargeback.
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| Posted by coight, 08-14-2004, 01:38 PM | | Exactly, anyone suggesting to do a chargeback first without asking for a refund from the merchant is just crazy.
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| Posted by ldcdc, 08-14-2004, 01:49 PM | | Come on coight, you just called nickn "crazy".
I guess this is something that nickn thought as well but didn't bother to write... I know I thought it but refrained from posting...
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| Posted by 2Grumpy, 08-14-2004, 01:51 PM | | Well in defense of those saying that, mchost has shall I say, gained a bit of a reputation for wonky billing but regardless of the reputation you always give the merchant a chance to make good, in my opinion.
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| Posted by snickn, 08-14-2004, 01:56 PM | | We're talking 11 months down the road. I see obvious neglect in charging a customer 11 months after they have ended their service. Maybe I'm just taking my "host hat" off and putting a consumer one on. Some people can't wait 3 weeks for a company to refund money that was 'stolen' from them.
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| Posted by snickn, 08-14-2004, 02:00 PM | | I'll take that title if I'm the only one who feels being charged by some random company that you did business with 11 months ago is wrong. We're not talking the first time this happened. Would I want my customer to contact me before doing a chargeback? Yes. Would I expect them too 11 months down the road? No.
I wasn't going to say anything, but why waste time waiting for a refund?
Last edited by snickn; 08-14-2004 at 02:05 PM.
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| Posted by Nerdcentric, 08-14-2004, 02:03 PM | | I just spent 42 days trying to get the $140.00 refunded that MCHost overcharged me. At one point Brian with McHost stated the money was refunded and offered to give me a refund tracking number. I asked for the number and the ticket was closed, the number was never provided and I have never received a refund. Keep in mind, my hosting bill with McHost was $35.00 a month. So they over charged me for 4 months inside of one month. The lesson here is, if you were over or mistakenly charged by McHost, don't waste your time communicating with McHost--call your credit card company.
When I cancelled my account I was very worried (still am) that McHost would continue to charge me. So I asked for an email acknowledging my cancellation. Well, after 3 days they finally cancelled my account, but never provided an email.
I can honestly say, with McHost you are seen as nothing more than a wallet. The McHost team, lead by Marc do not provide any type of communication to their customers. They are there for the money and nothing else.
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| Posted by mpalamar, 08-14-2004, 02:58 PM | | I could see trying to fix the problem with a phone call if it was only one, two, or three months after leaving the company but I wouldn't waste my time trying to fix a new charge nine months after leaving. Charging a customer nine months after leaving is ridiculous and deserves a chargeback. There are no excuses for billing errors.
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| Posted by Samuel, 08-14-2004, 03:04 PM | | It is theft! Pure and simple.
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| Posted by ldcdc, 08-14-2004, 07:32 PM | | At the very least it is a theft of time. It takes time to notify the host, it takes time to verify the refund being made, it takes time to do a chargeback, everything takes time. And time cannot be "refunded".
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| Posted by demostorm, 08-17-2004, 12:48 PM | | Well I will join you my friend as another "crazy" because you are not the only one. Granted he probably should contact them for an IMMEDIATE response but I think the response that he should wait a few weeks is the host in others talking and since we are using the term affectionately - crazy. If a company bills me 11 months later after I canceled they had better make the move to reverse the charge NOW (day or two at the most) or they deserve the chargeback and all the fall out that comes from it.
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| Posted by 2Grumpy, 08-17-2004, 02:49 PM | | I didn't say wait weeks I said contact them I wouldn't WAIT more than about a day for a reply then I'd call the credit card company (especially given the reputation for refunds...).
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| Posted by demostorm, 08-17-2004, 02:58 PM | | I wasn't implying it was you. That actually was said by someone else before you. I agree with your position. Since I was with Mchost and know how they operate I'd probably contact my company after I put down the phone if they weren't falling overthemselves during the call to fix it.
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| Posted by imageproject, 08-22-2004, 07:53 AM | | MChost,
Have you looked at mine? I sent you the email but haven't seen any refund. What is going on?
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| Posted by Aussie Bob, 08-22-2004, 08:53 AM | | Ahhhhh, this is not the mchost support forum, and I doubt Marc will be answering your questions here.
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| Posted by Atlonim, 08-23-2004, 02:08 AM | | Maybe it is not, but WebHostingTalk made Marc & MCHost big and as such carry some of the responsibility to help the ex and current MCHost customers.
We all know Marc and I really don't get it, why anybody here would/should be nice to him.
As for all the latest billing issues, he shouldn't keep the CC #s on file a year after customer quit anyways.
He did and will charge whomever he can, because he knows refunds won't be given unless chargebacks are made.
All this money will give him some extra time to get out of trouble (his financial dilema described in this thread: http://www.webhostingtalk.com/showth...hreadid=299085 ) and find some more innocent victims, which he'll rip off once more.
To the overcharged customers, don't waste your time trying to communicate with Marc, file chargeback and get hell outta there as fast as you can.
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| Posted by askthexperts, 08-23-2004, 02:11 AM | | I live in Kelowna... would you like to send any information you have so I can possibly assist you?
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