| Posted by 3dgwebhosting, 09-04-2008, 08:49 PM | |
at approximately 3:50pm Mountain Standard Time September 4, 2008 3dgwebhosting.com lost all network connections and backbone redundancy.
A construction crew working near our datacenter severed all data lines coming into our datacenter.
Unfortunately this included cutting all our redundancy.
All major backbone providers are presently onsite repairing the damage and we anticipate repairs to be complete within the next few hours.
We apologize for the inconvenience our customers may experience.
Our telephone lines were also affected and we had the telephone company re-route our 1-866 line to answer questions should any customers call.
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| Posted by andrewk, 09-04-2008, 08:50 PM | |
Did you go out there and beat them up?
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| Posted by drumman24, 09-04-2008, 09:02 PM | |
Wow, that really sucks. They've done that here once too (residential area).
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| Posted by 3dgwebhosting, 09-04-2008, 09:12 PM | |
Apparently the mapping of fiber coming into our facility was incorrectly communicated to them, they thought nothing was buried in the location they dug!!!!
Yes this sucks really really bad...
a logistical error that may cost me.......
Keep my fingers crossed.....
at least my backbone providers were quick to help, they are repairing the lines as we speak.
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| Posted by 3dgwebhosting, 09-04-2008, 09:58 PM | |
customers can contact us at our 1-866 line or if urgent contact us at
3dg@rogers.blackberry.net this email is operational during the outage.
Please contact the email address only if it is extremely urgent
CREWS ARE WORKING QUICKLY TO REPAIR THE DAMAGE
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| Posted by 3dgwebhosting, 09-04-2008, 10:00 PM | |
1-866-617-4678 or 1-403-366-4799
sorry forgot to post the number
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| Posted by arjones85, 09-04-2008, 11:23 PM | |
I was wondering what was going on when I tried to jump on the game server I have on my windows VPS with you guys. Came here to ask the question and saw you had already posted!
Quick response. I like it!
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| Posted by bhavicp, 09-04-2008, 11:49 PM | |
Yea, Very good response. I thought i'd check here first Cuz i just got home to find my applications down, and then i can't connect to my server then i can't connect to 3dgwebhosting.com . Hope everything's back soon.
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| Posted by 3dgwebhosting, 09-05-2008, 12:38 AM | |
Update:
as of 10:30pm Mountain Standard Time,
crews have been working as quickly as possible to repair the damage.
all of our network backbone providers are on site doing what they can to get everything online soon.
we are working on a temporary redundancy system to at least get services going until all connections are restored.
a solution is in the works and we are working out logistics in case the repairs run longer than expected.
we will update again soon.
Thank you for your patience and understanding, we are doing our best to minimize the impact on our customers.
thanks again
3dgwebhosting.com Management
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| Posted by msmq, 09-05-2008, 01:34 AM | |
i just signed up to wht, as i was going to post a question asking what happened to 3dgwebhosting as my vps has been down a few hours, and their domain 3dgwebhosting.com wasn't resolving either.
anyway, found this thread that let everyone know what happened.
very impressed with the professionalism of this company, not to mention the happy use of my windows vps with them so far (1 month)
keep up the good work guys, and hopefully not much longer till everything's back.
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| Posted by 3dgwebhosting, 09-05-2008, 01:53 AM | |
thank you for all of your support.
Update: 11:50pm MST
we have re-routed our webiste and email systems to an old backup server in Eastern Canada.
we are making progress in installing a new link to get us back online....
I cant comment on timeframe, however the outage should not last much longer.
thank you again for your continued support
3dgwebhosting.com management
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| Posted by 3dgwebhosting, 09-05-2008, 06:53 AM | |
Update:
as of 0421 MST Sept 5, 2008 all service connections have been repaired and network traffic is beginning to flow.
Once again we apologize to our customers
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