| Posted by rkhanso, 02-04-2003, 01:38 PM | | I lost contact to my account earlier today - now get the generic Apache setup page when going to my customers' web sites. It's only happening at the old nocster server at 64.191.16.87, not the new one at 64.191.28.33.
Also, when I check some email accounts using Outlook Express, the passwords have changed to 2 of my websites - all accounts on those 2 websites. Others are OK.
It appears they have server trouble.
Anyone else notice?
Roger
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| Posted by rkhanso, 02-04-2003, 02:03 PM | | Or is everyone too busy to reply because their on the phone with Burst?
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| Posted by twh, 02-04-2003, 02:12 PM | | Yes. My passwords is not working today. I have a reseller account at noctser.net / burst.net. My whm (https://64.191.12.135:2087 - brick2 server) is not working today. My customers' domains which are on https://64.191.12.135:2087 are not working.
All domains forwarding to www.delphicomp.com WHY?
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| Posted by rkhanso, 02-04-2003, 02:16 PM | | I'm trying to figure out why.
They said Sprint did some emergency maintenance this morning. Thay may have accounted for the lost contact, but now they have another problem. I have 2 personal accounts that the passwords have been changed somehow - both /cpanel and Email passwords. Luckily, I can get into both WHM's at the old server and also the new server.
Also - their trouble ticketing system doesn't work - I called them. I suggest you do the same. 1-877 burstnet (whatever that figures out to be) and let them know. It didn't seem like they knew there was a bigger problem going on when I called them.
Roger
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| Posted by rkhanso, 02-04-2003, 02:47 PM | | Whatever it was, it's working now. I wonder if we'll ever know what happened?
Why would our passwords not work?
Roger
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| Posted by bhaputi, 02-04-2003, 06:04 PM | | You will know what happened if you follow the support options laid out for you. If you are a nocster customer, you need to open a ticket at http://support.nocster.net/newrequest
WHT is a great place for info, but it is not a Burst/Nocster support forum.
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| Posted by twh, 02-04-2003, 07:38 PM | | My all accounts working now. Thank you burst.net and excuse me. Your service is the best in the world. The Reliable, Fast and Friedly Expert service.
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| Posted by rkhanso, 02-05-2003, 03:00 PM | | Burstdan.
I followed the instructions and did use the trouble ticket thingy on the website. as I mentioned in an earlier post - this affected my email (and my customers' as well) and we were not able to get email. I did not get an automated response from the ticketing system after entering 3 tickets. After the problem was fixed, I did get 3 replies from your ticketing system - but it was a little late at that time.
Roger
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| Posted by rkhanso, 02-05-2003, 03:02 PM | | I also did not mean to use this forum as nocster support. I know there's many others here that use nocster and my original question was are others having problems or know what was going on - not slamming nocster as for the most part, I'm happy with the product - it's the ticketing system support I haven't had much affection for.
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