| Posted by nomx, 08-31-2008, 03:31 PM | |
Does anyone have any information on this? Our server in Chicago isn't pinging and tracerts start dropping after the first Steadfast hop.
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| Posted by Patrick, 08-31-2008, 03:34 PM | |
The network is up from here... what hop exactly is it failing at as it may just be your server?
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| Posted by nomx, 08-31-2008, 03:37 PM | |
Here's my tracert. It's failing at the first Steadfast hop for me. Could be just one of the networks.
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| Posted by Patrick, 08-31-2008, 03:43 PM | |
The next hop would be your server, so it doesn't appear to be a network issue. Here's an excerpt of a traceroute to a server on the same subnet that's functioning fine:
8 as32748.tge8-4-116.ar1.ord1.us.nlayer.net (69.31.111.34) 24.439 ms 23.939 ms 23.828 ms
9 ip17.208-100-32.static.steadfast.net (208.100.32.17) 23.950 ms 24.170 ms 23.917 ms
10 intentionally.removed.server (67.202.64.xxx) 24.059 ms 24.060 ms 23.936 ms
Have you contacted SteadFast yet?
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| Posted by nomx, 08-31-2008, 03:48 PM | |
Yes, we've contacted Steadfast.
Just seeing as they've had many problems in the past few months with DDOS attacks, just figured I'd check here to see if anyone else had this issue as well. I just hope they have someone checking their support system on Sundays.
Edit: They replied saying they restarted the server. However, still cannot ping or trace to it. Thanks for the responses, hopefully this gets worked out soon.
Last edited by nomx; 08-31-2008 at 03:51 PM.
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| Posted by nomx, 08-31-2008, 04:25 PM | |
Everything is back to normal. *sigh*
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| Posted by CretaForce, 08-31-2008, 05:39 PM | |
Maybe firewall block you IP?
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| Posted by KarlZimmer, 09-01-2008, 12:34 AM | |
Just to clarify, as was stated, there were no network issues on our side. This was a specific issue with the one individual server.
In the future, please address such single-server issues with our support staff directly as we do have 24/7 on-site support.
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| Posted by zipdadoda, 09-01-2008, 06:15 AM | |
Karl... I only bad press is no press! :>)
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| Posted by zipdadoda, 09-01-2008, 07:09 AM | |
"Karl... I only bad press is no press!"
I need more coffee!
The only bad press, is no press!
much better english :>)
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