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24/7 support? Really?

Posted by stodge, 07-25-2002, 06:27 PM

How many resellers find themselves giving 24/7 support? I don't just mean how many offer it, as I'm sure everyone does, but how many of you find yourself up at 4am fixing a problem for a customer (that isn't 5 timezones away)? How many hours do you usually spend giving support like this? Thanks

Posted by deathlord, 07-25-2002, 09:32 PM

you get support representatives in shifts relating to there timezones. So you have some one of multiple people offering support 24/7.

Posted by elevation, 07-26-2002, 01:22 AM

I'm online only about 10-15 hours everyday but I wake up everytime I get new mail And as deathlord said, we also have several other techs in different time zones. Last edited by elevation; 07-26-2002 at 01:28 AM.

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