| Posted by SuperDon, 08-23-2008, 10:06 AM | |
Does anyone have any information on Layershifts current period of downtime at all?
We have now been offline for over 12 hours, with very little in the way of explanation and its quite worrying now. From what I can gather, they still are not sure of the fault! Doesnt leave me with a lot of confidence!
If anyone has any info it would be helpful to post it.
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| Posted by SuperDon, 08-23-2008, 12:45 PM | |
OK all I have is....
"Unfortunately scheduled maintenance affecting our UK customers has overrun due to an unforeseen network problem. Our engineers have been working on a resolution for this issue since approximately 4AM when it started and we hope to have all affected customers back online shortly.
Due to the nature of the issue it's difficult to provide an ETA for problem resolution, but clearly our aim to have all services fully restored as quickly as possible. Rest assured that we're doing everything possible to achieve this as quickly as we can."
....now about 15 hours of downtime and no signs of a fix. Not looking good.
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| Posted by Dave Hybrid, 08-23-2008, 12:48 PM | |
I'm in the same boat, no news other than what you have.
Bit of a joke really, time to look for a better host methinks as 15 hours downtime is not on really.
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| Posted by SuperDon, 08-23-2008, 12:56 PM | |
Dave - were you aware of the scheduled maintenance?
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| Posted by Dave Hybrid, 08-23-2008, 12:59 PM | |
Yes I was emailed many times prior to the work, but the window was 22:00 to 06:00 today, 12 hours ago it was scheduled to be finished.
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| Posted by SuperDon, 08-23-2008, 01:01 PM | |
It totally puzzles (and worries) me that after so long, they dont even appear to have identified the problem.
They also now do not appear to be responding to emails or calls.
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| Posted by Dave Hybrid, 08-23-2008, 01:45 PM | |
Update (18:10, GMT+1): Due to the extended outage which is clearly severely beyond any anticipated estimates of downtime associated with the maintenance work, we have decided that the only feasible option for returning service quickly must be to perform a full rollback. Note that this was previously an unfavoured option for obvious reasons (we performed that maintenance with a view to making several necessary improvements!) - however, we also must return service for all customers as quickly as possible and this is now viewed as the fastest possible way.
This will involve approximately 2-3 hours work which is now underway, and with this in mind you can hopefully appreciate why resolving the new network problems which came up appeared to be the fastest way to restore service - the solution was always considered to be potentially just a few minutes away.
Rest assured that following this we will be performing an extensive analysis to ensure that this is maintained as the only serious/prolonged outage ever suffered on our UK network. Full details to follow, and thanks for your continued patience whilst we work hard to restore service.
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