| Posted by nkawit, 06-08-2008, 03:20 PM | |
got about 2/3 of our servers currently down, anyone else have the same prob?
|
| Posted by drumman24, 06-08-2008, 03:57 PM | |
One of our two servers there is unresponsive (66.197.151.xxx).
|
| Posted by Fizzadar, 06-08-2008, 04:40 PM | |
No problems here, asked support?
|
| Posted by @Matt, 06-08-2008, 04:50 PM | |
I'm good at the moment on my end...
|
| Posted by corncomps, 06-08-2008, 04:54 PM | |
my server is up
|
| Posted by Jonathan J, 06-08-2008, 05:00 PM | |
I'm also good!
|
| Posted by redlander, 06-09-2008, 07:25 AM | |
Anyone else having problems again? My box has been real flakey for the last hour or so...keeps timing out, then comes back for 5min with terrible lag, then times out again etc.
Managed to connect for a moment and tried to traceroute out before it died again..
traceroute to www.cisco.com (198.133.219.25), 30 hops max, 40 byte packets
1 66-197-233-x.hostnoc.net (66.197.233.x) 1.573 ms 1.517 ms 1.480 ms
2 * * *
3 * * *
4 * * *
5 * * *
6 Cisco-Systems-1152786.cust-rtr.pacbell.net (64.161.0.62) 86.756 ms * *
7 * sjc5-dmzbb-gw1-gig1-47.cisco.com (128.107.224.105) 88.604 ms *
8 * * *
9 sjck-dmzdc-gw1-gig1-1.cisco.com (128.107.224.69) 91.875 ms * *
10 * * *
11 * * *
|
| Posted by Calinax, 06-09-2008, 09:17 AM | |
Huge packet losses here..90%+
|
| Posted by vivei, 06-09-2008, 09:49 AM | |
I've got a couple of servers there for test purposes, and they've been incredibly flaky network wise.
|
| Posted by Calinax, 06-09-2008, 09:51 AM | |
And, they have no ETA...
|
| Posted by ishan, 06-10-2008, 10:38 PM | |
Down for 6 hours here. I am moving out of BurstNET, had enough of it.
C:\>tracert 66.197.156.1xx
Tracing route to s02.lacehost.com [66.197.156.1xx]
over a maximum of 30 hops:
1 85 ms 22 ms 47 ms 10.112.0.1
2 56 ms 25 ms 51 ms 202.183.73.109
3 90 ms 47 ms 74 ms 202.183.68.30
4 28 ms 31 ms 26 ms 192.168.27.2
5 30 ms 91 ms 39 ms 203.101.94.117
6 84 ms 70 ms 78 ms 125.21.167.25
7 275 ms 293 ms 280 ms sl-gw39-nyc-10-2.sprintlink.net [144.223.157.149
]
8 268 ms 269 ms 268 ms sl-bb24-nyc-5-0-0.sprintlink.net [144.232.13.63]
9 274 ms 269 ms 259 ms sl-bb23-nyc-4-0.sprintlink.net [144.232.13.169]
10 298 ms 299 ms 258 ms sl-gw31-nyc-0-0-0.sprintlink.net [144.232.13.32]
11 255 ms 269 ms 277 ms sl-xocomm-162694-0.sprintlink.net [160.81.224.86
]
12 303 ms 328 ms 268 ms te-3-1-0.rar3.nyc-ny.us.xo.net [65.106.1.18]
13 277 ms 268 ms 268 ms ge7-0-0d0.rar1.nyc-ny.us.xo.net [65.106.1.17]
14 249 ms 273 ms 280 ms p0-0-0d0.RAR2.NYC-NY.us.xo.net [65.106.1.2]
15 267 ms 287 ms 356 ms p6-0-0.rar1.washington-dc.us.xo.net [65.106.0.2]
16 353 ms 289 ms 273 ms p0-0-0d0.mar1.philadelphia-pa.us.xo.net [65.106.
3.234]
17 282 ms 286 ms 278 ms 207.88.87.222.ptr.us.xo.net [207.88.87.222]
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * *
Trace complete.
Last edited by ishan; 06-10-2008 at 10:42 PM.
|
| Posted by HostJedi, 06-10-2008, 10:42 PM | |
<< Down for 6 hours here. I am moving out of BurstNET, had enough of it. >>
This is NOT a network issue.
Contact our Support Dept or issue a reboot ticket for assistance.
.
.
|
| Posted by ishan, 06-10-2008, 10:45 PM | |
I have a Remote Reboot port, rebooting has not worked for past 6 hours.
I have already submitted a ticket - 1513764
No reply , yet.
|
| Posted by CretaForce, 06-11-2008, 03:36 AM | |
Maybe your server needs a fsck? Contact them to check the server locally.
|
| Posted by ZaxiHosting, 06-11-2008, 05:10 AM | |
Hi - just a note.
About your ticket in our department,our apologies for having 6 hours without reply.
We had a problem with the support software(whmcs) as you were maybe see.
As I check,your server is online.
If there is any problem,contact us and we will resolve it as soon as possible,as always
Regards
|
| Posted by ishan, 06-11-2008, 05:15 AM | |
It was a network problem, their technician clarified.
Zaxi,
It is not your fault, I had submitted a ticket to BurstNET support, directly.
Ishan
|
| Posted by Leriss, 06-11-2008, 08:10 AM | |
We had the same problem about a month ago... they were unable to fix it in like 1 week so we moved out of BurstNET.
|
| Posted by Jonathan J, 06-11-2008, 11:53 AM | |
I don't think this affected every server as my server was up during this period.
|
| Posted by JohnJ, 06-11-2008, 04:32 PM | |
I've not experienced any issues, all has been fine for my server.
|
| Posted by HostJedi, 06-11-2008, 05:28 PM | |
<< It is not your fault, I had submitted a ticket to BurstNET support, directly.>>
Yes, 6 hours later...
.
.
|
| Posted by redlander, 06-12-2008, 05:04 AM | |
sigh...another day, another burst.net network issue
traceroute to www.cisco.com (198.133.219.25), 30 hops max, 40 byte packets
1 66-197-233-x.hostnoc.net (66.197.233.x) 10.292 ms * 10.175 ms
2 ge-7-0-100.rtr1.sctn.hostnoc.net (66.197.191.82) 10.232 ms * *
3 * * *
4 * * *
5 * * *
6 Cisco-Systems-1152786.cust-rtr.pacbell.net (64.161.0.62) 95.035 ms 95.179 ms *
7 * * sjc5-dmzbb-gw1-gig1-47.cisco.com (128.107.224.105) 95.190 ms
8 sjce-dmzbb-gw1.cisco.com (128.107.224.2) 95.361 ms 95.682 ms 94.900 ms
9 sjck-dmzdc-gw1-gig1-1.cisco.com (128.107.224.69) 95.424 ms * *
10 * * *
|
| Posted by redlander, 06-12-2008, 07:29 AM | |
...and 3 hours later, it's back
traceroute to www.cisco.com (198.133.219.25), 30 hops max, 40 byte packets
1 66-197-233-x.hostnoc.net (66.197.233.x) 0.193 ms 0.161 ms 0.224 ms
2 ge-7-0-100.rtr1.sctn.hostnoc.net (66.197.191.82) 0.298 ms 0.604 ms 0.529 ms
3 ge2-3.br01.phl02.pccwbtn.net (63.218.31.5) 11.786 ms 11.881 ms 11.841 ms
4 63-218-94-186.pccwglobal.net (63.218.94.186) 11.805 ms 11.882 ms *
5 ded4-g1-3-0.sntc01.pbi.net (151.164.41.161) 84.400 ms 84.364 ms 84.333 ms
6 Cisco-Systems-1152786.cust-rtr.pacbell.net (64.161.0.62) 84.651 ms 86.570 ms 86.514 ms
7 sjc5-dmzbb-gw1-gig1-47.cisco.com (128.107.224.105) 86.655 ms 86.621 ms 88.524 ms
8 sjce-dmzbb-gw1.cisco.com (128.107.224.2) 88.967 ms 88.968 ms 88.935 ms
9 sjck-dmzdc-gw1-gig1-1.cisco.com (128.107.224.69) 88.816 ms 88.802 ms 88.800 ms
10 * * *
|
| Posted by HostJedi, 06-12-2008, 10:06 AM | |
redlander: this is NOT a network-wide issue. Contact support dept for assistance, you may have a bad network card, loose cable, or flakey switch port.
.
.
|
| Posted by ishan, 06-12-2008, 01:04 PM | |
& we are down AGAIN !
|
| Posted by Jonathan J, 06-12-2008, 03:21 PM | |
If it helps, your website is showing up for me. Though my server has been up constantly! Good luck in getting any problems solved buddy.
|
| Posted by ishan, 06-12-2008, 03:37 PM | |
Yes, it was resolved in about 15 min.
I like BurstNET's tech support, they solve problems REALLY FAST.
But, the problem with them is that they have TOO many problems.
|
| Posted by RWMedia, 06-12-2008, 03:41 PM | |
It's a good think you are now sorted. Have heard alot about burst!
|
| Posted by HostJedi, 06-12-2008, 03:48 PM | |
None of these are network-wide issues, and are server specific.
Please deal with these issue directly with our Support Dept.
.
.
|
| Posted by RalphC, 06-13-2008, 02:08 AM | |
The network seems to be slow right now. The help desk is slow and my server is slow. Also, you guys need to buy perl desk....the current version is awful looking...and i believe that you guys need a better billing system as well and a updated version of vbulletin.
|
| Posted by MikeDVB, 06-13-2008, 02:09 AM | |
Burst.net itself (their site) is loading *very* slowly for me if at all. It even sent me to google once or twice while trying to look at their site.
Wonder what's going on.
|
| Posted by MikeDVB, 06-13-2008, 02:12 AM | |
And now it loads just fine - very strange.
|
| Posted by Calinax, 06-13-2008, 02:34 AM | |
Above is a response from one of the techs....
|
| Posted by redlander, 06-13-2008, 07:27 PM | |
Yeah, that seems to be the automatic response to any question about network issues, even when it's plainly obvious that something is going on :/
<...waits for Mr Burst to come along and tell us we're all wrong>
|
| Posted by HostJedi, 06-13-2008, 09:58 PM | |
That is correct: there are no known network-wide issues any time recently..
.
.
|
| Posted by djblamire, 06-14-2008, 04:48 AM | |
Anyone noticed any network issues at the moment ?
Thanks
|
| Posted by Jonathan J, 06-14-2008, 04:50 AM | |
Nope, not me. Things are running as smooth as a babies bottom.
|
| Posted by ZaxiHosting, 06-14-2008, 06:08 AM | |
Problems here too,on many servers..
Even their main site doesnt load..
|
| Posted by Peter-SexyWing, 06-14-2008, 06:11 AM | |
down now...geee
|
| Posted by nkawit, 06-14-2008, 06:12 AM | |
down here, 5+ servers including unmetered
|
| Posted by Calinax, 06-14-2008, 06:13 AM | |
Issues with some of our servers as well...
|
| Posted by Jonathan J, 06-14-2008, 06:15 AM | |
Oh okay, now my server is down. This is tiresome! I just want to have a good day!
Time to make some plans...
EDIT: Seems to be back up. Running real slow though.
Edit2: It's back down again
Last edited by Jonathan J; 06-14-2008 at 06:20 AM.
|
| Posted by DT-Spirit, 06-14-2008, 06:18 AM | |
Looks like their are down from my location too..
|
| Posted by hornstar, 06-14-2008, 06:20 AM | |
yeah mine is down, I can only access it for about 10 seconds every few minutes. I just keep getting connection reset messages.
With this amount of people having problems there has to be something up with the network...
|
| Posted by Calinax, 06-14-2008, 06:21 AM | |
They really need to improve the network......
|
| Posted by ZaxiHosting, 06-14-2008, 06:22 AM | |
Whole the network,again down..
Everyday,same problem..
|
| Posted by Jonathan J, 06-14-2008, 06:23 AM | |
Do Burst have a toll-free number?
Seems to be back again for me now.
Edit: forget this, it's down.
|
| Posted by djblamire, 06-14-2008, 06:25 AM | |
Toll Free Number: 1-877-287-7863
Daniel
|
| Posted by jryan54, 06-14-2008, 06:27 AM | |
Yeah we are showing as down at the moment as well...anyone know whats going on??
Even the burstnet site is seriously slow and wont load half the time.
|
| Posted by cabron, 06-14-2008, 06:31 AM | |
From Chicago, IL i'm getting 150 ms pings on XO and just 35 on cogent... so XO seems to have the issues
|
| Posted by Jonathan J, 06-14-2008, 06:31 AM | |
I called it up and it gave the option to show or tell the network status and it said the following:
There are no-known issues with the network.
I'll speak to their customer service.
Edit:
I couldn't get in contact with their customer service. :/ - I left them a message however.
Last edited by Jonathan J; 06-14-2008 at 06:35 AM.
|
| Posted by AshS, 06-14-2008, 06:38 AM | |
Did you try the Technical dept.?
I expect however they will be getting a lot of calls about this...
|
| Posted by plugh, 06-14-2008, 06:38 AM | |
connection down for me to.
|
| Posted by Jonathan J, 06-14-2008, 06:40 AM | |
From what I could tell they were the samething as *I think* it listed both of them.
We will have to wait, though I'll give another call on the status of the network, might have changed now.
Edit: no, same message as before, I've rang up the support dept now, hopefully I'll get a reply.
|
| Posted by Jonathan J, 06-14-2008, 06:45 AM | |
I managed to get through to the support department and they said they are working on the issue, the guy said there was a network distribution problem.
|
| Posted by Peter-SexyWing, 06-14-2008, 06:46 AM | |
maybe they try to push their specail too much without detailed planning
|
| Posted by ishan, 06-14-2008, 06:51 AM | |
Up & down every few minutes here.
|
| Posted by Jonathan J, 06-14-2008, 07:09 AM | |
I see the burst website is up now. :-/
Just need to get us up and running.
|
| Posted by DT-Spirit, 06-14-2008, 07:11 AM | |
Looks like they fixed the problem.
|
| Posted by Jonathan J, 06-14-2008, 07:14 AM | |
Oh yeah, working good now.
|
| Posted by bhaputi, 06-14-2008, 07:26 AM | |
Hello,
We were hit with large, widespread attacks this morning that took some time to mitigate. At this point all systems appear to be running normally.
|
| Posted by Jonathan J, 06-14-2008, 07:30 AM | |
Thanks for the update Dan!
|
| Posted by Yapluka, 06-14-2008, 09:11 AM | |
It looks like the attack is back ?
|
| Posted by ZaxiHosting, 06-14-2008, 09:15 AM | |
All down again
|
| Posted by slackerpunk, 06-14-2008, 09:22 AM | |
Down on my end also
|
| Posted by LinuXice, 06-14-2008, 09:25 AM | |
Experiencing 50% loss here.
|
| Posted by mARCKo81, 06-14-2008, 09:25 AM | |
omg!
my server too is down, i have my server with pc-core.net
|
| Posted by slackerpunk, 06-14-2008, 09:32 AM | |
same here hope they fix this soon
|
| Posted by ZaxiHosting, 06-14-2008, 09:34 AM | |
Hope they will fix it FOREVER,not soon.
|
| Posted by redlander, 06-14-2008, 09:43 AM | |
yep, here we go again :/
sigh
|
| Posted by Fizzadar, 06-14-2008, 09:59 AM | |
It's up here...
|
| Posted by slackerpunk, 06-14-2008, 10:10 AM | |
Up in my end
|
| Posted by NWSTech, 06-14-2008, 10:57 AM | |
seem a bit slow but up here
|
| Posted by bhaputi, 06-14-2008, 11:28 AM | |
The latest were secondary issues to this AM's attacks. I have been monitoring things since, and everything appears to be 100%.
Please open a ticket if you still have issues.
|
| Posted by djblamire, 06-14-2008, 11:34 AM | |
Still seeing packet loss here.
|
| Posted by bhaputi, 06-14-2008, 05:22 PM | |
As I pointed out before, things appear normal overall - please open a ticket if you still see issues.
|
| Posted by djblamire, 06-14-2008, 07:33 PM | |
I did at the same time as posting that reply.
Unfortunately it would appear the ticket has since been closed without a comment or reply
|
| Posted by slackerpunk, 06-15-2008, 09:01 AM | |
anyone having issues with their server?
|
| Posted by Calinax, 06-15-2008, 09:16 AM | |
We need a new Burst now...
|
| Posted by slackerpunk, 06-15-2008, 09:25 AM | |
This must be a joke and to think we are not yet a month old with the dedibox that we are renting from them
|
| Posted by da_rockman, 06-15-2008, 09:40 AM | |
My server has been down since around 7AM EST. 66.96.X.X
I have contacted both my reseller and burst.net and have not heard back yet (though it has only been a few minutes)
|
| Posted by Dougy, 06-15-2008, 09:47 AM | |
I wonder what's going on that they're having such high levels of downtime.. the same attack?
|
| Posted by da_rockman, 06-15-2008, 09:52 AM | |
Actually I am able to SSH into my server, found out it was rebooted this morning. None of my websites are working though.
Trying to figure this out, will update if I find anything. Currently, in my case, it does not appear to be a network issue entirely.
|
| Posted by DT-Spirit, 06-15-2008, 09:45 PM | |
My server is up and running
|
| Posted by slackerpunk, 06-16-2008, 07:12 AM | |
My sites are down yet again
|
| Posted by HostJedi, 06-16-2008, 09:21 AM | |
People....these are NOT network-wide issues. If you are having a server issue, please contact our reboot or support depts.
Incorrectly reporting as a network issue gets no one anywhere...
.
.
|
| Posted by Calinax, 06-16-2008, 11:05 AM | |
and may I know why am I getting this error from Firefox(don't have IE to try):
when trying to visit burst.net or nocster.com
I assume this is a server issue, not a network issue...
|
| Posted by HostJedi, 06-16-2008, 11:42 AM | |
Please contact our Support Dept for assistance...this is not a network issue.
.
.
|
| Posted by ishan, 06-16-2008, 01:19 PM | |
I am getting 20-70 kbps out on a 100 mbit connection.
Extremely slow speeds.
I already submitted a ticket, no reply , yet.
|
| Posted by Peter-SexyWing, 06-18-2008, 03:38 AM | |
is it me or burst is down again?
|
| Posted by Calinax, 06-18-2008, 03:45 AM | |
Its you....only a couple of our down, which isn't a network issue though. Rest are up..
|
| Posted by Cirtex, 06-18-2008, 10:27 PM | |
Burstnet is loading fine here atm, but hopefully these issues get resolved. Glad to see them addressing this thread though anyhow
|
| Posted by JenniH, 06-19-2008, 11:46 AM | |
Still down here!
|
| Posted by corncomps, 06-19-2008, 12:09 PM | |
not had any issues with burst and the issue was resolved within 12 hours from my end with the network problem.
|
| Posted by tansu, 06-19-2008, 12:15 PM | |
no problem in Turkey.
|
| Posted by HostJedi, 06-19-2008, 01:59 PM | |
<< Burstnet is loading fine here atm, but hopefully these issues get resolved. Glad to see them addressing this thread though anyhow >>
There are no issues---these are server-specific problems, that should not be getting posted to a "network outage" forum---it accomplishes nothing, and nothing will get resolved unless the individual follows proper procedure and contacts our support/reboot depts for assistance, as we do not provide support/reboot thru WHT.
.
.
|
| Posted by Jonathan J, 06-19-2008, 05:06 PM | |
Well there 'were' issues with the network (Thus why the thread was posted here), which I phoned (And they confirmed that the network was having problems) up about however things seemed to be solved for now.
|
| Posted by slackerpunk, 06-19-2008, 10:39 PM | |
anyone having speed issues with burstnet right now? not sure if it's me as their forums is also loading up slow on my end
|
| Posted by Cody Salter, 06-19-2008, 10:57 PM | |
There is an isolated network issue that they are aware of. It isn't network wide but it is affecting servers in a specific network segment/location.
Networking is already working on it but there is no ETA at this time.
|
| Posted by slackerpunk, 06-19-2008, 11:01 PM | |
Hey thanks Cody... my sites were loading blazing fast like an hour ago and now it crawling seeing my sql queries take less than 1 sec to finish I am inclined on thinking that it could be their network. I am at work right now so I cannot access my server over ssh
|
| Posted by HostJedi, 06-19-2008, 11:02 PM | |
Yes, there is a massive attack going on right now. We are mitigating most of it, but there are some residual affects. We should have it cleared up in full shortly though...
.
.
|
| Posted by Argyle, 06-19-2008, 11:59 PM | |
Seems to have gone back to normal now.
|
| Posted by Encrypted, 06-20-2008, 01:09 AM | |
I got rid of my server awhile ago, not due to problems or anything.. (ran outa money)... but I think Burst needs to build a brand new facility and redesign their website, billing, and all that.
|
| Posted by glace, 06-20-2008, 01:29 PM | |
I remember a few years ago Burst increased prices to improve the network. But now their prices are so low I wonder if they really can make enough money to support their infrastructure.
|
| Posted by HostJedi, 06-20-2008, 02:14 PM | |
<< I remember a few years ago Burst increased prices to improve the network. But now their prices are so low I wonder if they really can make enough money to support their infrastructure. >>
Considering the fact that we are installing/upgrading our older routers to new Cisco 6500 series gear in the upcoming weeks, and that we just overhauled/upgraded our whole Philadelphia POP for added redundancy, as well as added redundancy to Philadelphia with XO in our Scranton facility directly---I think the answer to that would be YES. After being in business for 17 years, I would think we know how to stay profitable, functional, and operating.
.
.
|
| Posted by Encrypted, 06-20-2008, 03:21 PM | |
Well put bro... lol
|
| Posted by slackerpunk, 06-23-2008, 11:28 PM | |
anyone having this weird issue that some users are not able to access your site? It's been happening intermittently and it's not just users from one country. It's been going on for some weeks now never really checked on anything until the exact problem happened to me 2 days ago. I cannot access my sites at home unless I use a proxy same goes for some of my forum users
|
| Posted by Cody Salter, 06-23-2008, 11:44 PM | |
No issues with any of our servers, have you contacted their support and provided traceroutes etc?
|
| Posted by slackerpunk, 06-24-2008, 12:00 AM | |
@cody
yups I did.. so far no resolution yet. whenever I'm not able to access my sites I cannot ping nor traceroute the domains
|
| Posted by slackerpunk, 06-24-2008, 12:19 AM | |
apologize double post
|
| Posted by jlopez26, 06-24-2008, 12:29 AM | |
Can you post your domain name and IP so we can see if we can tracert, ping, and access it? this might be an isolated issue.
|
| Posted by FallonZane, 06-24-2008, 01:14 AM | |
perhaps a peering issue
|
| Posted by slackerpunk, 06-24-2008, 01:28 AM | |
2mmx.com
slackerology.com
not really sure if its the users ISP's or a misconfiguration on the server. I would guess you guys will be able to access, ping and traceroute those domains
|
| Posted by Cody Salter, 06-24-2008, 01:30 AM | |
Yes, I can get to both no problems.
|
| Posted by slackerpunk, 06-24-2008, 01:31 AM | |
one thing I noticed though everything was working fine until the recent attacks that happened after that I intermittently get this problem from my forum users and the past 2 days i experienced it myself. I had to use opendns to access the sites
|
| Posted by Calinax, 06-24-2008, 01:38 AM | |
Working fine here.
|
| Posted by tartan, 06-24-2008, 01:34 PM | |
It looks like a DNS issue. I could tracert your domain from one location but from another location your domain is not resolving. However tracert to your IP is completed with no error from both locations.
|
| Posted by canishosting, 06-24-2008, 02:22 PM | |
Keep good records of your cancellation. They'll charge your account and you'll end up spending a month fighting thru your bank for the money back. They are idiots.
|
| Posted by slackerpunk, 06-24-2008, 03:18 PM | |
can you suggest anything that I can do.. I am stomped at the moment. anyway I am back at home and guess what I use my ISP's dns ip's and they work fine now.
|
| Posted by Calinax, 06-24-2008, 11:47 PM | |
I haven't seen any issue with my servers since last week...
|
| Posted by tartan, 06-25-2008, 03:23 PM | |
It's hard to say, I tried to make tracert to NS1.0NS.ORG and NS2.0NS.ORG from diffrent locations with no success.
In case the problem is not solved yet, maybe you should focus on them.
|
|
 Add to Favourites
 Print this Article
|
