| Posted by sytker, 05-23-2008, 07:37 PM | |
Hello,
We're seeing network issues to LT servers including support.layeredtech.com from multiple locations, multiple connections.
We were talking by tickets with LT staff, then support.layeredtech.com became unresponsive.
We're having from Holland and Brazil at this moment.
We saw that some countries like US, some from Europe are not having any problem.
Can you check and post a feedback?
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| Posted by sytker, 05-23-2008, 08:00 PM | |
We're seeing now more ranges affected. Still cannot access encompass support panel.
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| Posted by sytker, 05-23-2008, 08:08 PM | |
Here, an example of the issue:
C:\Documents and Settings\Seu nome aqui>tracert encompass.layeredtech.com
Rastreando a rota para encompass.layeredtech.com [72.36.223.244]
com no máximo 30 saltos:
3 13 ms 13 ms 11 ms 200.220.198.73.nqt.com.br [200.220.198.73]
4 17 ms * 15 ms 64.209.99.201
5 138 ms 130 ms 125 ms savvis-1.ar1.NYC1.gblx.net [64.212.107.34]
6 138 ms 143 ms 143 ms 204.70.197.6
7 * * * Esgotado o tempo limite do pedido.
8 * * * Esgotado o tempo limite do pedido.
9 175 ms 176 ms * 216.39.79.42
10 * * * Esgotado o tempo limite do pedido.
11 * * * Esgotado o tempo limite do pedido.
12 * * * Esgotado o tempo limite do pedido.
13 * * *
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| Posted by johringer, 05-23-2008, 10:26 PM | |
Up from here, it appears to be an off-net issue from the traceroute above.
PING encompass.layeredtech.com (72.36.223.244) 56(84) bytes of data.
64 bytes from 244.223.36.72.static.reverse.ltdomains.com (72.36.223.244): icmp_seq=0 ttl=54 time=28.7 ms
64 bytes from 244.223.36.72.static.reverse.ltdomains.com (72.36.223.244): icmp_seq=1 ttl=54 time=29.2 ms
64 bytes from 244.223.36.72.static.reverse.ltdomains.com (72.36.223.244): icmp_seq=2 ttl=54 time=28.6 ms
64 bytes from 244.223.36.72.static.reverse.ltdomains.com (72.36.223.244): icmp_seq=3 ttl=54 time=29.1 ms
64 bytes from 244.223.36.72.static.reverse.ltdomains.com (72.36.223.244): icmp_seq=4 ttl=54 time=28.5 ms
--- encompass.layeredtech.com ping statistics ---
5 packets transmitted, 5 received, 0% packet loss, time 4004ms
rtt min/avg/max/mdev = 28.576/28.865/29.207/0.313 ms, pipe 2
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| Posted by Webgypsy, 05-27-2008, 03:51 PM | |
I had the same on that date. Then all was back to normal. But now I am down again. Isn't this some kind of DNS problem. All sites on the same IP are down. All sites on 4 different IP's are fine. They are all on the same server.
I was happy with them, but starting to have doubts now.
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| Posted by sytker, 05-27-2008, 04:01 PM | |
We're having the same issues again too.
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| Posted by inforeto, 05-27-2008, 04:57 PM | |
Having the same problem, but it seems a dns issue.
In Mexico, ISP infinitum is ok, while a test case on ISP megared does not connect.
(their techs can connect fine, tough)
A proxy server also pulls the affected pages, showing the servers are not down.
Check the LT forums.
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