| Posted by hostlab, 12-01-2007, 09:00 AM | |
Hi,
Media Temple are currently having some downtime on Grid Services, which apprently affects a few customers (including me).
Their reponse as follows:
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Support response: 2007/12/01 04:54
The issue you have reported has been identified by (mt) Media Temple as possibly being part of a wider problem affecting more than one customer. An internal incident (INC# 306) has been opened to track the issue and to provide you collective updates as progress is made toward a resolution.
Please visit this special incident URL to learn more about the status of the issue:
http://weblog.mediatemple.net/weblog...tice-nov-30th/
As progress is made resolving this matter we will update this special URL with more information as it becomes available. Also, periodically we will update you through this support request when there are major updates to the incident. Thank you for your patience in this matter. We hope to provide a timely resolution to this situation. Thank you again.
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| Posted by hostlab, 12-01-2007, 12:18 PM | |
They are still offline.
Good job guys, i'd expect a quicker resolution from a company with the respect and size of media temple? Guess it goes to show that these far fetched huge enterprise size load balanced server networks don't go down often, but when they do - boy they go down big time.
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| Posted by ReliableSite, 12-01-2007, 12:25 PM | |
They aren't having an issue with the network. It looks to be an issue with the storage.
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| Posted by hostlab, 12-01-2007, 01:12 PM | |
Yes, I am aware of this.
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| Posted by GiorgosK, 12-01-2007, 01:15 PM | |
I guess I am not alone in this, its getting to be very frustrating situation because I have hosted a couple of customers on the grid server.
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| Posted by CretaForce, 12-01-2007, 01:22 PM | |
How many hours it's down?
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| Posted by hostlab, 12-01-2007, 01:34 PM | |
About 5 or 6 hours now.
It is very annoying indeed.
Last edited by hostlab; 12-01-2007 at 01:38 PM.
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| Posted by hostlab, 12-01-2007, 01:40 PM | |
OK - Now getting a 403 forbidden page coming up, instead of just nothing.
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| Posted by Bluesplinter, 12-01-2007, 02:28 PM | |
They're back up, according to the status blog (and my one site on (gs) is now up).
I hadn't had problems with them for several months, and was about to move several more sites over to (mt), but I think I'll re-think that decision now.
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| Posted by GiorgosK, 12-01-2007, 04:23 PM | |
Its indeed very frustrating
its the 4th host I am having troubles with in a matter of 2 months
(doorhost.net, powweb.com, resellerzoom)
read details on my blog
http://make-money-from.blogspot.com/...sfortunes.html
Is there such a thing as 100% Uptime GUARANTEED ??
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| Posted by CretaForce, 12-01-2007, 04:59 PM | |
Nobody can guarantee 100% uptime. But there are some companies that had 100% uptime the last years (except maintenance).
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| Posted by GiorgosK, 12-01-2007, 05:31 PM | |
Creta
This was a maintenance time that actually went quite wrong ... and took longer then expected
well anyway ...
for the 1 1/2 months that I have been with them they have been very good
I am willing to forget that it happened ...
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| Posted by Eleven2 Hosting, 12-01-2007, 05:34 PM | |
It seems like these guys have allot of storage issues, and I mean allot.
It also seems they use the word latency to really mean downtime. Latency is definitely not downtime, so they need to fess up and admit downtime, rather than saying some customers just having some latency.
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| Posted by GiorgosK, 12-03-2007, 09:25 PM | |
Rodney, I've had hosts that did not even admit they were doing something wrong and were trying to blame others for downtime. Phrasing it in such a way as to not be very negative sounding does not scare me at all.
The good news is that they credited our gs accounts for two months to show appreciation for our patience ...
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