| Posted by stormridermay, 11-30-2007, 09:59 AM | |
Hello,
My Windows VPS on SolarVPS is down for more than 2 hours. They say that there is a network issue ( this should be redundant, right? ).
Is anyone else having the same problem?
I have a client who launched a new site today and after he got his advertisement on TV his site got down. Now he's loosing all money invested on this advertisement.
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| Posted by SolarVPS, 11-30-2007, 10:18 AM | |
I am very sorry for this. There was an issue with the node where you are located. Please contact us for an SLA credit at billing at solarvps dot com.
Thanks.
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| Posted by stormridermay, 12-03-2007, 07:13 AM | |
Hello,
My VPS is down again. I don't wanna credit, i want my VPS up!
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| Posted by SolarVPS, 12-03-2007, 09:23 AM | |
Your VPS Firewall was blocking incoming connections. A reset and reboot resolved the situation and you are back online. In the future, please use our help desk rather than WHT to request support and notify us that you cannot access your server.
Thanks!
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| Posted by stormridermay, 12-03-2007, 09:26 AM | |
Hello,
I haven't changed anything on my firewall ( i didn't even know that i have a firewall on this VPS ) and i DO have contacted your support at the same time that i posted here only receiving the first reply one hour after it.
Anyway, i'm moving away from solarvps.com. I got the worst VPS service in my life and i can't stand more downtime.
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| Posted by SolarVPS, 12-03-2007, 09:57 AM | |
I am sorry that you feel that way. We work day and night to try and keep every customer happy but certain things happen that are out of our control. Unfortunately, not everyone who signs up for our service is going to be happy with it, despite our constant effort to make that happen.
With regards to your situation, other than the licensing issue, the service we provided to you was exemplary. We even have a direct quote from you stating how you thought our support was "excellent". All of your issues were handled promptly ( most in under 20 minutes ) and professionally. Yes there was a problem with licensing on the node which was resolved as quickly as possible. The only other downtime was today where your firewall was enabled, blocking incoming connections. We found this to be the case and resolved this issue. We did not enable your firewall or take down your service. We have done nothing but support you and communicate with you since you became a customer last month.
If you feel you will receive better service elsewhere, you should definitely cancel your service and move on. We do not want a customer to remain with us who does not like our service. I just think its important for others who read this thread to understand that you did receive excellent support, as you said so yourself.
Be sure to submit proper cancellation as stated in our terms of service. Thank you and best of luck to you in the future.
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