| Posted by Steven, 12-26-2011, 04:51 PM | |
Anyone else confirm issues at SecuredServers?
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| Posted by Hoopla-Brad, 12-26-2011, 04:54 PM | |
Yup, having issues here.
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| Posted by Steven, 12-26-2011, 04:54 PM | |
I opened a ticket last 17 hours ago about outages and I have not received a reply either... sad sad days here.
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| Posted by Hoopla-Brad, 12-26-2011, 04:55 PM | |
Back now
10 characters
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| Posted by Jedito, 12-26-2011, 04:56 PM | |
Same here, ticket opened over 17 hours ago, without any update yet.
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| Posted by Steven, 12-26-2011, 04:56 PM | |
Disappointing.
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| Posted by M Bacon, 12-26-2011, 05:06 PM | |
Do they need a new network expansion again?
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| Posted by ayksolutions, 12-26-2011, 05:14 PM | |
Hmm...we had some issues over night. The response was that there was a planned maintenance, but they were not expecting it to affect public space. Unfortunately it did. We have been back up for a long time now, since maybe 3am EST.
We also have been getting quick responses to unrelated tickets.
I'd recommend to give them a call if you are not having luck with their support desk, which is strange.
Good luck to all involved.
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| Posted by Steven, 12-26-2011, 05:19 PM | |
You might be a odd case since you are a large reseller for them and they are giving you priority.
The outage last night was not maintenance. I just received a reply after bumping my ticket once more:
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| Posted by ayksolutions, 12-26-2011, 05:40 PM | |
That's strange Steven as it's not what we got according to our night shift techs who dealt with it and contacted the DC.
Sorry again for all the downtime, that's never fun, especially during Holidays. Tends to rune the mood.
I hope you are up soon.
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| Posted by Jedito, 12-26-2011, 06:38 PM | |
Steven, at least, they were honest with you, their answer to my ticket (19 hours later) was
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