| Posted by taylorwilsdon, 11-28-2007, 03:19 AM | |
Using network-tools.com
My site and their site are accessible to an extent, but very slow and time out off and on. I used a third party ping tool so that I could verify the problem was outside my personal connection (comcast).
I can't get their site to load well enough to put a support ticket in and the live chat window did come up, but apparently "online" listing on their site actually means completely offline.
My site;
Their site;
From my computer
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| Posted by iNETFX - Ben, 11-28-2007, 05:26 AM | |
It's not just you - I have been issues since 13:54 (GMT+8)
I put in a ticket at around 15:00 (GMT+8) - and haven't had a response since (it's now 17:25).
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| Posted by Mr. Obvious, 11-28-2007, 06:04 AM | |
C:\Documents and Settings\Owner>ping thenynoc.com
Pinging thenynoc.com [206.71.145.67] with 32 bytes of data:
Reply from 206.71.145.67: bytes=32 time=115ms TTL=44
Reply from 206.71.145.67: bytes=32 time=118ms TTL=44
Reply from 206.71.145.67: bytes=32 time=122ms TTL=44
Reply from 206.71.145.67: bytes=32 time=124ms TTL=44
Ping statistics for 206.71.145.67:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 115ms, Maximum = 124ms, Average = 119ms
C:\Documents and Settings\Owner>tracert thenynoc.com
Tracing route to thenynoc.com [206.71.145.67]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.1
2 6 ms 7 ms 5 ms 10.57.104.1
3 24 ms 23 ms 23 ms 12.113.105.61
4 55 ms 56 ms 55 ms gbr2.dvmco.ip.att.net [12.123.207.54]
5 57 ms 57 ms 55 ms tbr1.dvmco.ip.att.net [12.122.1.34]
6 58 ms 57 ms 56 ms tbr1.sl9mo.ip.att.net [12.122.10.222]
7 55 ms 56 ms 57 ms gbr6.sl9mo.ip.att.net [12.122.11.110]
8 53 ms 51 ms 51 ms 12.113.207.5
9 55 ms 55 ms 56 ms 12.113.207.6
10 67 ms 67 ms 68 ms 12.125.72.89
11 88 ms 87 ms 88 ms tbr1.sl9mo.ip.att.net [12.122.82.18]
12 84 ms 83 ms 84 ms tbr2.dlstx.ip.att.net [12.122.10.90]
13 88 ms 86 ms 86 ms ggr4.dlstx.ip.att.net [12.122.86.149]
14 86 ms 266 ms 246 ms 192.205.34.82
15 116 ms 117 ms 115 ms 207.136.177.242
16 118 ms 115 ms 114 ms pos-3-3.cr1.hcv1.cns-ny.net [206.71.144.178]
17 117 ms 117 ms * 206.71.148.236
18 115 ms 117 ms * 206.71.145.67
19 * * 116 ms 206.71.145.67
Trace complete.
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| Posted by xplora03, 11-28-2007, 03:50 PM | |
I can't access to my server even since few hours ago but i received an email few hours ago.
Dear client,
This morning you may be experiencing random packet loss on the network. This is due to a BGP loop being caused by one of the facility's routers. They are working hard to get this resolved as soon as possible.
Thank you
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| Posted by ub3r, 11-28-2007, 05:24 PM | |
It looks like cogent is having some serious problems in NY
http://www.internetpulse.com/Main.as...&OriginLevel=1
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| Posted by iNETFX - Ben, 11-28-2007, 05:25 PM | |
The same issue has returned.
They are waiting on a replacement router, which apparently should be there within the hour.
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| Posted by drumman24, 11-28-2007, 10:46 PM | |
Their support site is located offsite - I believe its thenynocportal.com
Edit: Seems to be on the same network as thenynoc.com - I do think they have an offsite support desk though, unless I'm thinking of another company.
Last edited by drumman24; 11-28-2007 at 10:50 PM.
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| Posted by Sc0uT, 11-29-2007, 09:17 AM | |
Looks like it's down again
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| Posted by iNETFX - Ben, 11-29-2007, 09:23 AM | |
Only part of it - which is weird. One of my machines is down completely, but by logged in via another machine - I can see that just the network cable has been unplugged.
Weird.
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| Posted by xplora03, 11-29-2007, 09:47 AM | |
Ben,
You are right, when i managed to logged in last night, i did "dmesg" and i found that the network cable being unplugged and plugged for few times.
EDITED: Other things that i found which is sometimes it is connected to 100mbps when replugged, and sometimes it is 10mbps
Last edited by xplora03; 11-29-2007 at 09:50 AM.
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| Posted by Sc0uT, 11-29-2007, 09:50 AM | |
Right now, I can't reach my machine, thenynoc.com or thenynocportal.com
The last two were online when issue with my machine started...
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| Posted by xplora03, 11-29-2007, 09:53 AM | |
My server got no response since 2 hours ago, I think!
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| Posted by Sc0uT, 11-29-2007, 09:54 AM | |
The same with my server, about 2 hours of downtime...
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| Posted by iNETFX - Ben, 11-29-2007, 09:59 AM | |
Just found out the affected server is on a different switch - so it looks like some of the servers are safe!
I also noticed the same as you Sc0uT - when traffic on mine started to get flakey, I put in a ticket - then when it went completely, I still had time to put in another ticket saying the NIC was unplugged before their support site went too!
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| Posted by iNETFX - Ben, 11-29-2007, 10:02 AM | |
Back up
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| Posted by xplora03, 11-29-2007, 10:03 AM | |
It still appears down for me.
I am using BT (British Telecommunications) DSL
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| Posted by Sc0uT, 11-29-2007, 10:14 AM | |
Down for me too...
From my home cable link in Bosnia, as well as from other server in Softlayer...
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| Posted by iNETFX - Ben, 11-29-2007, 10:27 AM | |
Ok - the issue is being caused by a massive DDOS attack on one of the servers on a certain switch - thus all servers on that switch are being affected.
I *think* I've just been put onto another switch, as when I posted - my affected server was back - although I still can't access the NY Noc main site.
Sorry for people still down - I know how frustrating it feels!
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| Posted by xplora03, 11-29-2007, 10:29 AM | |
Just wondering why they don't disconnect the affected server? It is affecting everyone.
I believe Andy can solve them, real soon! .
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| Posted by Sc0uT, 11-29-2007, 10:31 AM | |
thenynoc.com site is available again, hope other servers will be back online soon...
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| Posted by xplora03, 11-29-2007, 10:33 AM | |
I hope so, what i am hoping now is: Disconnect the affected server
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| Posted by taylorwilsdon, 11-29-2007, 09:57 PM | |
Do they have a SLA and how can I get my money back?
My site has been down so much with these clowns.
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| Posted by drumman24, 11-29-2007, 10:52 PM | |
Don't know if its me, but their sites taking slower than dialup speeds to load right now :-P
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| Posted by @Matt, 11-30-2007, 02:02 AM | |
This is the best thing I could find http://thenynoc.com/legal.htm
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| Posted by xplora03, 11-30-2007, 08:08 AM | |
They have setup www.thenynoc.net for the live status.
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