| Posted by klair_di_sardari, 07-26-2007, 03:19 PM | |
hello,
same as before,
today PrimaryVPS.com servers are down again,
in 7days a week, they got 6days uptime every week
today i saw my site down,
i opened a ticket 3 hours ago, got no reply,
online chat support is not replying too!
i really dont know what to do with them?
losted lots of money coz of bad downtimes!
time to switch another host
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| Posted by klair_di_sardari, 07-26-2007, 03:21 PM | |
last time they told they are upgrading UPS that took 26hours !!!
lets see what excuse they give this time....
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| Posted by Nnyan, 07-26-2007, 03:38 PM | |
I think you should take you own advice, there are plenty of rock solid providers out there for you to choose from. Save yourself the aggravation and just move.
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| Posted by klair_di_sardari, 07-26-2007, 09:34 PM | |
its 9hrs now my server is down,
no reply from them till now!!!!!!!!!!!
Last edited by klair_di_sardari; 07-26-2007 at 09:37 PM.
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| Posted by lottos, 07-26-2007, 10:01 PM | |
maybe you missed this sensible suggestion:
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| Posted by allanon, 07-26-2007, 11:39 PM | |
I don't know anything about PrimaryVPS but from your story, what I would do is:
BACKUP AND RUN!
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| Posted by AH-Sal, 07-26-2007, 11:41 PM | |
Seems like you know this happens often. I would take the advice of running while you can.
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| Posted by klair_di_sardari, 07-26-2007, 11:56 PM | |
just waiting for there reply and to see server up again
so i can take backups,
and i am ready to RUN
anyways its 12hrs now still no reply and server still down....
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| Posted by lastminutehosting, 07-27-2007, 12:05 AM | |
Man this sucks when this happens it gives all host a bad name in a way. Run run then run somemore someone will take care of you.
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| Posted by amex, 07-27-2007, 12:09 AM | |
Did you try calling them?
Looks like they have a 24/7 phone number on their website.
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| Posted by omega36, 07-27-2007, 12:21 AM | |
Can you reboot your VPS at all? In the last few weeks I found my VPS to be "off" on two occasions.
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| Posted by nax9, 07-27-2007, 01:00 AM | |
Unfortunately, it looks like their live support link is offline. I'll second the suggestion of calling them.
Also, what control panel (if any) do you use? Some of them have built-in scp/ftp remote backups. Instead of downloading everything to your hard drive, they can go directly onto a new VPS/VDS.
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| Posted by TravisDesign, 07-27-2007, 01:47 AM | |
Funny, even www.primaryvps.com is down! Hell, these guys are shameless
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| Posted by dbpalan, 07-27-2007, 01:57 AM | |
I think at least they should send an e-mail to tell me what had happened and the progress of resolving problem if they found the problem retains long period of time ...
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| Posted by VINAX, 07-27-2007, 02:53 AM | |
Just curious, how much money did you lost? if your site is making that much money, you should have used a good providers. As far as I know, their plans are very cheap, so you get what you pay for...
You should already have a backup of your site, and it's time to go with reputable providers.
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| Posted by kjawaid, 07-27-2007, 04:38 AM | |
I second that you get what you pay for ..
Always go with reputable provider .. i don't know why ppl tries to save some $ and risk there business and reputation
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| Posted by akbsol, 07-27-2007, 04:54 AM | |
Yep.. there is no single week in which primaryVPS.com is not down for a minimum of 4-5 hours. Don't know wat happened to this service which once looked so promising. Its completely broken now. And the best part is that management has nothing much to offer to its customers, not even appologies. Luckily I moved my active sites to another host sometime back and now use primaryvps for secondary DNS and backing up of important files only. But I very actively monitor my VPS here and this time it probably went down on Fri, 27 Jul 2007 05:35:26 GMT and is still down at: Fri, 27 Jul 2007 08:45:04 GMT
Regards,
Akash
Last edited by akbsol; 07-27-2007 at 05:01 AM.
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| Posted by klair_di_sardari, 07-27-2007, 05:52 AM | |
yeah,
i have about 50k+ uniques visitors daily on site,
u can understand how much i am earning daily,
now i baught dedicated server
just waiting for server to up and take backups
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| Posted by rizwan65, 07-27-2007, 06:11 AM | |
PrimaryVPS down again today
Niether VM nor primaryvps.com
Nothing is accessible
Anyone else facing this problem?
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| Posted by omega36, 07-27-2007, 07:20 AM | |
Yup, my VPS is also down.
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| Posted by TravisDesign, 07-27-2007, 09:35 AM | |
I bet Victor will think of a grand reason for this grand downtime (been more than 7 hours minimum now). I'm done with them. Beendet. Rifinito. Acabado. Finished.
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| Posted by klair_di_sardari, 07-27-2007, 10:21 AM | |
nope its 21hrs now,
still no reply from them, server still down!
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| Posted by Echelon, 07-27-2007, 10:42 AM | |
try checking your HyperVM logins. My vps has been up for quite a while
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| Posted by klair_di_sardari, 07-27-2007, 10:43 AM | |
hypervm is down too....
ah whole site primaryvps.com is down!
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| Posted by TravisDesign, 07-27-2007, 11:34 AM | |
Isn't there a web hosting regulating authority of some sort, who can act on customer complaints and sue such unprofessional web hosts -- on grounds of deceptive uptime guarantee (primaryvps promises 99.9% uptime guarantee, which is no way near to their pathetic service uptime)?
Last edited by TravisDesign; 07-27-2007 at 11:38 AM.
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| Posted by nax9, 07-27-2007, 11:36 AM | |
Not really. If they're U.S. based you could probably file a complaint with the BBB if they're registered, but they don't have any legal authority over the company. Unfortunately, there's not much that can be done except to always have backups ready to go at any time.
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| Posted by Echelon, 07-27-2007, 11:38 AM | |
What i find odd is my vps is active and working while the primaryvps website is offline. Maybe an isolated server incident?
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| Posted by dbpalan, 07-27-2007, 12:48 PM | |
My HostTracker information stated it was downed for 10 hours. I can connect to my server about 14 hours before. So this means servers were down at different time.
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| Posted by klair_di_sardari, 07-27-2007, 12:52 PM | |
http://easypic.us/out.php/i480_primaryuptime.jpg
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| Posted by imranlodhi, 07-27-2007, 01:59 PM | |
Primary vps is down, does anybody has the latest status on this.
Thanks in advance.
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| Posted by Nunim, 07-27-2007, 02:31 PM | |
Mine is down as well.
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| Posted by onthespot, 07-27-2007, 03:55 PM | |
is it the server or the network?
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| Posted by amex, 07-27-2007, 04:36 PM | |
If only their was..........
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| Posted by demowolf, 07-27-2007, 04:42 PM | |
There is a company aiming to be that "regulator" (so to speak). Check out www.ratepoint.com
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| Posted by imranlodhi, 07-27-2007, 04:46 PM | |
Did any body get a reply from PrimaryVPS on this issue?
Thanks
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| Posted by marksays, 07-27-2007, 07:40 PM | |
Talking about hosting authorities or regulating bodies, there is no such thing, but the closest I've seen, and one that is comparing many different variables is http://www.realmetrics.com/r/vps-hosting which specializes in independent web hosting ratings for VPS providers. There are more hosting categories at their main page at http://www.realmetrics.com
Hope this helps some of you.
Cheers.
M
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| Posted by Fizzadar, 07-27-2007, 07:53 PM | |
We used to be with them and on their about page they said they were a division of PMG host. pmg host is up so try getting their support http://pmghost.com/
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| Posted by Nunim, 07-27-2007, 07:59 PM | |
Seems to be the network as their site is down aswell.
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| Posted by imranlodhi, 07-27-2007, 08:09 PM | |
Ping response is coming from their site primaryvps.com , Also host-tracker.com is giving ok results
Last edited by imranlodhi; 07-27-2007 at 08:12 PM.
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| Posted by drumman24, 07-27-2007, 08:50 PM | |
Their site is a blank white page right now..
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| Posted by TravisDesign, 07-27-2007, 09:41 PM | |
Been more than 24 hours, they are still down! Has anyone been able to talk to Victor or Justin or any of the staff on their US phone number -- (425) 296-6167 ( found at http://web.archive.org/web/200704280...bout/index.htm )?
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| Posted by dean1012, 07-27-2007, 10:45 PM | |
I doubt that # is real and if it is, probably unattended
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| Posted by klair_di_sardari, 07-27-2007, 10:58 PM | |
i am still waiting for primaryvps to be online,
so i can take bacups of my site!
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| Posted by dbpalan, 07-27-2007, 11:24 PM | |
I am thinking that if the company has already gone, the people gone, the money gone, leaving all of us here ... would it comes true? ...
I think an e-mail to notify customers what happened is a minimum requirement as it had down for over 24 hours.
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| Posted by fearofcorners, 07-28-2007, 12:51 AM | |
24+ hours down is completely unacceptable. And not a peep out of them. I've filed a dispute with PayPal on this one.
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| Posted by fearofcorners, 07-28-2007, 12:55 AM | |
Over 24 hours down-- this is ********. They're about to loose a lot of customers-- unless they've flown the coop.
I filed a dispute with PayPal, maybe that'll get their attention.
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| Posted by nottinghill, 07-28-2007, 02:48 AM | |
What I cant stand about this lame company and the staff that operate it is their poor communication with their customers. Why on earth cant they just email customer or post an announcement on their website which at the moment is a blank html page.
I just want to take my files and run, how people like victor can make money in the manner they do is beyond me.
It sure seems like primary VPS has packed it in and realized that they are completely incompetent.
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| Posted by klair_di_sardari, 07-28-2007, 03:06 AM | |
i am waiting so can i take backups...
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| Posted by nax9, 07-28-2007, 03:08 AM | |
The only thing I can now suggest, if they ever do come back up, is to have another VPS ready to go with another provider. Some providers will also help you move quickly (server to server transfers if everything is compatible).
One last-ditch attempt if you need site content is visiting archive.org and Google cache. You might get lucky and be able to restore some content.
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| Posted by omega36, 07-28-2007, 03:10 AM | |
I don't understand why these VPS 'providers' don't at least give us *some* info as to what has gone wrong, instead of leaving us completely in the dark, this is absolutely ridiculous.
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| Posted by dbpalan, 07-28-2007, 03:21 AM | |
I got a copy of backup at home, so nothing else need to look backward. My PrimaryVPS plan will end early next month (luckily .. just signed 3 months ..). I have just signed up another provider.
1-2 days of down time is not that hurt for me but 1 day of silence is totally unacceptable.
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| Posted by TravisDesign, 07-28-2007, 03:42 AM | |
Seems like PrimaryVPS were using convergentns.net and this downtime clearly reflects that they weren't able to make their payment, due to which convergentns.net took them down (and all of us with it).
R.I.P. PrimaryVPS! Not everyone can run a reliable yet profitable web hosting company.
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| Posted by buzzan, 07-28-2007, 03:47 AM | |
i already paid for 3mth service using Paypal. Anybody know how to recover that money?
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| Posted by omega36, 07-28-2007, 03:50 AM | |
I believe you can file a dispute to get that money back, I'm not entirely sure, somebody else may need to back me up on that one
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| Posted by klair_di_sardari, 07-28-2007, 03:54 AM | |
placed dispute in paypal
lets see...
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| Posted by akbsol, 07-28-2007, 04:04 AM | |
Is it really true? If yes then I should also be thinking of disputing it with PayPal. This is really unfair.
Akash
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| Posted by Caleb20103, 07-28-2007, 04:25 AM | |
Are you kidding me? Talk about jumping to conclusions. Just wait, I guarantee Victor wouldn't leave you guys out in the cold like this. Although they've been having some downtime issues lately, at least it hasn't been as bad as the BuyAVPS fiasco, and I can probably take a good guess that it will be figured out soon.
$0.02
-Caleb
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| Posted by Cobra101, 07-28-2007, 04:47 AM | |
so you don't think its strange that he not sent any message/apology to his customers explaining the down time. Read the writing on the wall
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| Posted by Caleb20103, 07-28-2007, 04:54 AM | |
Listen people said the same thing last time and he just had happened to not be near a computer to contact anyone. Who knows if the same is the case this time. He didn't flat out abandon everyone last time so let's just wait. Maybe I'm wrong, maybe not, time will tell.
-Caleb
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| Posted by anon-e-mouse, 07-28-2007, 04:57 AM | |
Threads merged.
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| Posted by Cobra101, 07-28-2007, 05:12 AM | |
i have a reseller shared hosting account, if anything goes wrong i send out a text (if they registered their numbers) and an email with in an ho 12 hours (normally faster).
The fact this is an ongoing problem should be ring alarm bells. I have worked with web hosting service providers and game service providers before.
We managed to run hosting with the only odd unplanned down time,
"Fool me once shame on you
Fool me twice shame on me"
Will admit i have no experience with VPS, but i do have experience with dedicate server and i can't see any reason why one system can have good update with only the odd problem and the other one going down on a regular basis.
To me sounds like mismanagement, reminds me the time i worked with a certain web host who over sold their hosting and then wondered why they had problems. my time wiht them was embarrassing lol
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| Posted by tsj5j, 07-28-2007, 06:20 AM | |
Rather absurd really.
As a host its dirt cheap to purchase SMS credits with an uptime tracker, and its not hard to get near a computer from then on.
Does this mean he is the only staff on?
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| Posted by tsj5j, 07-28-2007, 06:22 AM | |
Sorry to burst your bubble, but PayPal offers 0 protection for intangible goods (including hosting).
Meaning if they just reply saying its intangible goods they are selling, you automatically lose the dispute.
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| Posted by paritybit, 07-28-2007, 07:27 AM | |
I am so glad I don't use this thing for anything but personal stuff. These guys are a joke, they have had a few periods of one or two days but this is a beyond funny, it has been down for a while and not a single word about it.
Guessing they must have just folded, oh well, nice one guys.
PS- I just need them to come back up for 10 minutes for me to backup then cut and run.
Last edited by paritybit; 07-28-2007 at 07:28 AM.
Reason: PS
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| Posted by dean1012, 07-28-2007, 08:59 AM | |
You cannot dispute (and win) directly through paypal, but you can issue a chargeback through your bank. They will open the paypal dispute and you will most likely win
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| Posted by Bravo2k7, 07-28-2007, 09:44 AM | |
That was exactly what I did. It's the best advice to give to PrimaryVPS victims.
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| Posted by TravisDesign, 07-28-2007, 10:17 AM | |
Caleb, "this time" its not a minor downtime lasting 1-2 hours. It's been more than 30+ hours now. There's NO EXCUSE what so ever for ANY web host to be down that long, and not relay anything to their customers. NOT ACCEPTABLE AT ANY CONDITION!
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| Posted by akbsol, 07-28-2007, 11:15 AM | |
I have been with many hosts and they all had downtimes of varied durations and its a known fact that no one can gurantee a 100% uptime. But with PrimaryVPS.com there is one strange and shameful thing I noticed that when they face issue like these, not only the member vpses their entire system including their own site goes down and clients have absolutely no way to contact.
What can you expect from a host who cannot keep even its own site up? A month back when this had happened, I had suggested Victor to keep atleast some sort of hosting (even if its shared) outside their cluster of servers for using it to keep atleast the PrimaryVPS.com homepage up to post status of disasters like these. But I guess they prefer to ignore everything.
I will be really surprised if someone can still find an excuse (other than their money getting blocked by PrimaryVPS) to stay with a host who has left its clients stranded with no other way than WHT to find things out. On WHT itself I have seen praises of Victor being an old member of community bla bla.., such an overly unprofessional attitute from anyone is highly intolerable. And for those who think Victor might not be having a PC around him or might be on a vacation or might be dealing some important personal matters, what happened to all those 4-5 unique support people who used to interact with clients when primaryvps.com was flourishing?
Those who have already packed their bags to run and looking for alternatives, I must suggest a2b2.com as a viable option. I had been with them for about 3 years with the service generally being flawless. And the owner Rus is always there to help through tickets, IM etc etc..
Akash
Last edited by akbsol; 07-28-2007 at 11:27 AM.
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| Posted by RWH, 07-28-2007, 12:17 PM | |
Well I read through this thread and I can not understand how a company can be down like this and at least not inform their clients. Did anyone find out what the issues were? Were they hardware issues, network or both? What server vps software did they use? We use xen and we do not have issues with it. We like most hosts try to inform clients as much as possible in a timely manner if not someone would have our hides.
my .02
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| Posted by nottinghill, 07-28-2007, 05:41 PM | |
No lessons learnt from the last incident, victor (Wei Liu) is a dishonourable git and hope he has the decency to offer people the chance to get their money back for he has broken the SLA.
Primary-VPS website could have a simple note of text to offer re-assurance to customers that something is being done for them to have access to THEIR OWN DATA.
Pathetic is what this is, i think if Victor(Wei Liu) bought a Digital Camera or something at BestBuy or something, and found after a month that it would power off for long periods, he would feel cheated and demand a refund, and will most likely be given one.
Why should Primary VPS Customers pay for a service that was promised and not being delivered?
I hope paypal do something about this, i hope having the same complaint about the same guy victor (Wei Liu) will enable them to do something about this fraud.
If you cant cut the mustard in the VPS world victor, get a real job and stop stealing from others.
Now victor, when one does not respond within 12 hours or so, customers begin to think the worst of both you and your business.
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| Posted by dean1012, 07-28-2007, 08:06 PM | |
If you are serious about a refund, skip paypal. Call your bank and have a chargeback dispute issued.
I had to do that with PrimaryVPS as well. The bank got me my money back in less than 6 days. PayPal opened a dispute claim to go along with it and Victor/PrimaryVPS never responded so PayPal sided with me as well.
From what I understand, the worst that can happen is that Victor rebuttles the dispute and then you have to go further into the process before you can get your money back.
File a paypal claim, and you might not get your money back.
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| Posted by nottinghill, 07-28-2007, 11:53 PM | |
Dean, i think that the route everyone should take....almost 48 hours days of downtime now and no word from Victor.
has anyone got a reply to an email or support ticket yet? or any luck contacting them on their bogus telephone number?
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| Posted by TravisDesign, 07-29-2007, 12:35 AM | |
I've filed a complaint at PayPal, and I'll also be calling my bank on Monday first thing. The trace-route record for primaryvps.com points to convergentns.net (seem to the their NOC), so I've also emailed them about this ordeal and we may hopefully hear from them about the situation.
I emailed Victor via PMGhost.com and tried calling them on the given phone number several times, but no single sign of response from them.
No way I'm letting these guys get away with this utter bull****, and I strongly suggest all current PrimaryVPS customers to take this matter seriously and not let Victor & his gang get away with this and cheat others in the future.
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| Posted by Cobra101, 07-29-2007, 03:46 AM | |
another route would be you all chip in X amount of dollars and file for a court judgement
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| Posted by paritybit, 07-29-2007, 03:53 AM | |
So anyone able to recommend an alternative that doesn't suck?
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| Posted by Cobra101, 07-29-2007, 03:55 AM | |
jag PC or rock my web, i will be getting a VPS off them soon and they seem like best for price and service .
Also both are very active on the forums, got a PM back fom them when i contacted them super fast
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| Posted by dean1012, 07-29-2007, 03:59 AM | |
I hear that solarvps and a2b2 are both very good. I have never used them before though.
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| Posted by kjawaid, 07-29-2007, 06:49 AM | |
there are many futurehosting, knownhost, modvps, wiredtree, zone.net and many more
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| Posted by buzzan, 07-29-2007, 10:12 AM | |
Seems like https://alpha.primaryvps.com:8887/ is UP, but failed to login.
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| Posted by HL-Justin, 07-29-2007, 12:09 PM | |
Find a reputable host who treats you right.
I used to resell VPS from victor. He handled my account "Personally" and let's just say he wasn't exactly kind to me.
He's not even on MSN these days (the past 2 days I haven't seen him) I don't think hes around.
But he always managed to break something, slow speeds as well, I think their main server was oversold.
Now that I'm on my own I'm much happier.
Thats my two cents.
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| Posted by bdsnyder, 07-29-2007, 12:30 PM | |
FYI, That's a HIVELOCITY IP [74.50.99.26]
ALSO,
BEFORE:
10 206.71.144.174 28 asr0.hcv.ny.convergentns.net
11 206.71.150.250 23
12 206.71.150.10 24 host.primaryvps.com
CURRENT:
16 66.28.4.153 35 p14-0.core01.tpa01.atlas.cogentco.com
17 38.112.240.50 1020 Mangrove_Holdings_LLC.demarc.cogentco.com
18 69.46.31.102 37
19 74.50.99.26 39
20 74.50.99.27 37 host.primaryvps.com
Maybe somethings about to crawl from under a rock...
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| Posted by TravisDesign, 07-29-2007, 01:25 PM | |
Yup, seems like PrimaryVPS has moved to a different NOC. Their IP now resolves to 74.50.99.27 (Mangrove_Holdings_LLC.demarc.cogentco.com)
48+ hours and counting ...
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| Posted by TravisDesign, 07-29-2007, 02:40 PM | |
Or is it NOC4Hosts.com ... http://whoishostingthis.com/alpha.primaryvps.com
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| Posted by biggerboy, 07-29-2007, 03:31 PM | |
That demarc for cogent is the same one that Hivelocity uses, it is most likely them.
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| Posted by nottinghill, 07-29-2007, 03:32 PM | |
Victor has been offline for the last 2 days on MSN, unusual as he is online or appears online even if hes away from computer....I think if victor is moving data centre, he's probably just as pissed with the downtime as the rest of us....There are some primary VPS customers who are at the New York data centres and their websites havent gone down...
all victor would have to do was explain the circumstances that appear to be beyond his control and we would albeit reluctantly understand and just bear with it...who knows how many more hours its gonna take these guys?
Victor now would be a time to drop in and let us know what's going on?
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| Posted by Cobra101, 07-29-2007, 03:38 PM | |
wow you really make me smile, they way he has treated all you guys is a joke, no hsoting company should behave like he has
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| Posted by TravisDesign, 07-29-2007, 05:09 PM | |
Na, that time would have been 36 hours ago. Its "high time" now!
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| Posted by arabvps, 07-29-2007, 08:39 PM | |
primaryvps down
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| Posted by dean1012, 07-29-2007, 08:44 PM | |
yeah its been down for at least 48 hours right?
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| Posted by dbpalan, 07-29-2007, 11:21 PM | |
I finished moving my site from PrimaryVPS to another, definitely, the host I have in PrimaryVPS is still down now.
Personally I think PrimaryVPS will never be back, but changing the site, changing their name and come back soon!
Lesson learnt this time:
1. Do not join longer than a monthly plan in an extremely new hosting company.
2. Backup at remote site, never relies on the same hosting company.
3. Prepare a migration plan all the time. In any case you can migrate your site to other company from your backup.
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| Posted by akbsol, 07-29-2007, 11:23 PM | |
I am surprised. How can you be so generous? There can't be any excuse for such a downtime which is 56 hrs now and continuing. I am no longer concerned whether the DC is being changed or whatever but I am quite curious to see how victor gathers courage and excuses to return back to WHT if ever that happens.
Last edited by akbsol; 07-29-2007 at 11:29 PM.
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| Posted by buzzan, 07-30-2007, 01:09 AM | |
anybody manage to get their money back?
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| Posted by nottinghill, 07-30-2007, 02:58 AM | |
Victor (Wei Liu) is scum for what he has put us through. Its the second time the muppet has put up a wall of silence when things go pear shaped. Victor is no better than a common criminal. After more than 23 hours of downtime, Victor logged into WHT and despite all the frustration caused he spared no sympathy for his customers and read on about him and his company duly getting grilled without any posting any messages or updates.
If victor had been honest and stuck up 0.99% uptime guarantee he would find that the sole site that resided on his pathetic server was that of primaryvps. Although at least he would not be misleading anybody and nobody on this forum would care how long he spent in his cave.
Victor has truly established new lows both as a person and as a VPS provider, or should i say ex-vps provider, or any hosting solution for that matter. He knows squat about customer service and has a bad attitude, so should get a job that he may be competent.
Chinese restaurant waiting staff maybe? atleast victor would need no training, hell we expect bad service and to be rushed to eat and leave once the returant has our money, but we go into some chinese restaurants knowing that. Primary VPS made big promises and backed them up with lies, bad customer service, major pisstake downtime and non-existent support when you wanted a refund (those requests were deleted.)
Someone asked if Victor will come back to these forums, im not sure about this, though with this shameless man, he maybe taking his sweet time to think of an elaborate story or just simply a lie.
i just hope he doesnt have the audacity to rebuttal any paypal disputes, with all that we have put up with he should be lucky we are not pursuing compensation.
Last edited by nottinghill; 07-30-2007 at 03:04 AM.
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| Posted by TravisDesign, 07-30-2007, 05:47 AM | |
I called my bank, and the refund dispute process is now initiated. Already opened the dispute process with PayPal as well.
If I don't hear from these guys within the next few hours, I'm filing a complaint against them (on grounds of fraud) with the US Federal Trade Commission (FTC, http://www.ftc.gov/ftc/cmplanding.shtm). I don't care about their hosting or my account anymore, but as a paying customer I feel cheated being kept in dark this long, without service and without support.
Been more than 56 hours of downtime, and not one single message from them. These guys are in BIG trouble!
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| Posted by Cobra101, 07-30-2007, 09:42 AM | |
thought this would be useful
looks like Vic has done a runner the company which primary VPS was part of (http://pmghost.com ) is still up and running.
So he taken all your money and left you all stranded, for the people that said he would be back, boy where you fools and suckers
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| Posted by nottinghill, 07-30-2007, 04:49 PM | |
Hey Travis and guys, do you think if the FTC can get enough complaints about Victor from primaryvps.com customers both past and present, they can perhaps close down pmghost until some sort of investigation may be conducted. They may freeze assets of PMGHOST as they are primary vps parent and victor works for both. If anything this may just cause them a little frustration or it could make examples of scum-migrants like Victor(wei liu) I have a paypal receipt and support conversation screen prints where victor asks to pay pmghost for support.
You know maybe then we could somehow wage a compensation order. Do you think we can first establish where victor is and then call his local police department and then file a complaint against an internet scammer. We all have paypal receipts that were paid for the next 3 months, yet the service offered is no longer up nor is the primaryvps.com website. As for the people willing to testify against victor there are plenty.
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| Posted by TravisDesign, 07-30-2007, 10:41 PM | |
Guys, the VPS's are up and running it seems. I just checked. Website, Shell, FTP, Mail etc. are all working. The IP address and the database are also intact. Check you site, and GET A BACKUP FIRST!
As of my writing, the uptime (via shell) shows that the VPS has been up for 1 hour or so, so Victor must have resumed the VPS's just a few hours ago.
Apparently, primaryvps.com is still a blank page.
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| Posted by TravisDesign, 07-30-2007, 10:44 PM | |
Btw, the trace-route resolves to the old node: asr0.hcv.ny.convergentns.net
No clear picture as to what happended in the past 2-3 days, but I strongly suggest everyone to get their backup and relocate to a different VPS host asap. PrimaryVPS has proved how reliable and professional they are.
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| Posted by nottinghill, 07-31-2007, 01:09 AM | |
Yep all is up as usual, same ip, nothing changed...am i gonna take a risk with primary vps now that i have a backup....HELL NO!
I ordered me a new VPS already, will post a review after a month!
Get your data guys, i have mine...PrimaryVps is still blank...but who gives a toss now?
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| Posted by paritybit, 07-31-2007, 04:03 AM | |
I am guessing the network and the servers are going to be under some serious load for the next day while everyone backs up and runs.
Wonder what my chances are of getting a refund out of this poor excuse for a hosting company....
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| Posted by Cobra101, 07-31-2007, 04:45 AM | |
If i was you i would raise a dispute with you bank, if you payed by pay pal raise a dispute wiht our bank over the money you uploaded to paypal.
Also see if u can make contact with all effected users and file a complaint of fraud with the police
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| Posted by klair_di_sardari, 07-31-2007, 08:09 AM | |
my vps still down...
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| Posted by rizwan65, 07-31-2007, 02:43 PM | |
Mine is also down and could not login to hypervm
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| Posted by TravisDesign, 08-01-2007, 03:39 PM | |
Hey guys,
I launched a complaint against PrimaryVPS with the US Federal Trade Commission (FTC, http://www.ftc.gov/ftc/cmplanding.shtm). I received the following response today from FTC staff:
I would request ALL dissatisfied PrimaryVPS customers who have suffered from the recent 4+ days downtime and non-refund issues, to kindly submit a complaint with FTC as well. The more the compaints they receive, the higher the possibility of legal action against PrimaryVPS.com and Mr. Victor Lui.
I'm also drafting a petition of distrust and malpractice against PrimaryVPS, which will be public for anyone to sign and show their support for this drive.
Please share your suggestions in the meanwhile, and don't forget to lodge a complaint with the FTC (http://www.ftc.gov/ftc/cmplanding.shtm).
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| Posted by Cobra101, 08-03-2007, 03:06 AM | |
all i can say is good luck, over in the UK we have the small claim courts, very cheap to take someone to court
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| Posted by @Matt, 08-04-2007, 12:52 AM | |
I had a small vps account with PrimaryVPS that I planned to use on a forum but haven't been able to use it because of my vps not working properly and of course all this downtime. I just reported a claim to paypal and hopefully I can get some of my money back.
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| Posted by TravisDesign, 08-04-2007, 12:55 AM | |
Good luck with PayPal. Also lodge a complaint with the FTC (http://www.ftc.gov/ftc/cmplanding.shtm). More info @ http://www.webhostingtalk.com/showpo...&postcount=104
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| Posted by @Matt, 08-04-2007, 01:06 AM | |
I just sent a complaint to my bank and hopefully I will get a response back monday.
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| Posted by CodedChaos, 08-09-2007, 03:47 PM | |
Its interesting, I have a VPS with primaryvps and it works fine =/ I'm still leaving asap before downtime spreads to me, but my vps has been working fine the whole time.
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| Posted by klair_di_sardari, 08-09-2007, 03:52 PM | |
same here,
i had 2 vps with them,
one is dead, and other one is working fine......
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| Posted by rcpkrc, 08-09-2007, 08:20 PM | |
which company we are talking about ? Which companyes vps servers down frequesntly?
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| Posted by kjawaid, 08-10-2007, 05:32 AM | |
did you forgot to read the Title of this thread
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| Posted by klair_di_sardari, 08-10-2007, 06:04 AM | |
lollll
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| Posted by alyak, 08-10-2007, 09:26 AM | |
seem it work till servers payed . E.q. in few days all servers will be down . Very poor practice to leave industry without any notify . I was unable to make backup and sites back for 2 months of it state , thousands people attend my sites everyday and leave messages , photos , so on , now I need explain why their data lost .
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| Posted by omega36, 08-16-2007, 09:15 PM | |
So what happened to these guys? Did they just pull a runner?
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| Posted by mrgeekchris, 08-20-2007, 04:46 AM | |
from what it looks it has I checked out there site no page no nothing .. it would bite to be there customers ... seems like a fly by night type of thing it could be just me though .. any luck keep us posted
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