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Stargate Down?
| Posted by DominicQuick, 06-25-2007, 01:02 AM | |
Hiya Peeps,
Im having problems connecting to my stargate server in the US.
Can anyone else tell me if they are experiencing packet loss?
Dom
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| Posted by SoftWareRevue, 06-25-2007, 08:51 AM | |
Looks like you're alone. Did you get the issue resolved?
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| Posted by DominicQuick, 06-25-2007, 11:01 AM | |
Still getting more packet loss.
Ive tried a server tech but no reply to support ticket.
Sales have replied to say that there may be a problem with connections.
Dom
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| Posted by DominicQuick, 06-25-2007, 10:48 PM | |
Well my website finally came back but they wiped the wrong server.
Now ive got customers coming at me with legal threats
Dom
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| Posted by WirralNet Matt, 06-25-2007, 11:18 PM | |
More incompetence from server providers in the US, this is getting far too common nowadays.
Did you not have a remote backup??
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| Posted by DominicQuick, 06-26-2007, 08:32 AM | |
I did have a remote backup Matt but unfortunatly that server was down. We only do backups once per month. After that the customer is responsible for backups.
Weve managed to retrieve some accounts but the majority of websites didnt have backup. The customers who paid us extra for our daily backup service was alright.
Awaiting compensation from stargate on this one.
Dom
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| Posted by WirralNet Matt, 06-26-2007, 09:05 AM | |
Im sorry to hear that man!
If you have issue regarding backups and limitations of liability/loss of data etc correctly outlined in your terms and conditions (which I assume you will have), dont worry about the clients making legal threats as you will be somewhat protected.
Have Stargate investigated as to how your server was incorrectly wiped yet??
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| Posted by DominicQuick, 06-26-2007, 09:45 AM | |
Im protected by the liability claim that we shall be held unresponsible from any claims that may arise but thats not whats worrying me.
Stargate are investigating still but im only starting to get the accounts moved from their previous servers which are still up
I can only hope they have a good answer for this.
Dom
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