| Posted by PEAK-Bobby, 05-08-2007, 04:08 PM | |
Anyone else having problems with their server if you host with ntouch.ca communications. I've been with them for awhile and just recently they have been having alot, alot, alot of downtime.
Their website ntouch.ca is not even working, let me know if you have this problem and how I can contact them to fix it!
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| Posted by PrimaryVPS, 05-08-2007, 04:27 PM | |
Their website seems to be running fine from here. Are you sure it is not just your connection?
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| Posted by PEAK-Bobby, 05-08-2007, 04:45 PM | |
I guess it must have been a routing issue for them, because I could not access my server nor any website hosted on it. Neither could a friend that hosts their site on my server.
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| Posted by LP560, 05-09-2007, 05:09 AM | |
My servers are down with them, but their site seems fine (a bit slow). When you try and submit a support ticket you get:
Their network has been intermittent the past few weeks since their network upgrade/relocation.
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| Posted by tsj5j, 05-09-2007, 05:20 AM | |
Their website is up but slow.
This should belong in Outages, btw
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| Posted by alankru, 05-09-2007, 06:04 AM | |
It's been terrible downtime over the past week. About 6 hours in total. Now, it has been offline for about 7 hours today.
When I was complaining, ntouch told me that there website server was in a different building to mine, so it might explain why it is working now but our servers aren't. The only servers that are working are their own which appear to be used as part of their network. I can only presume that they are also in this different building along with their website server.
Well, I can only hope that it is resolved quickly and permanently if they find the culprit component.
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| Posted by LP560, 05-09-2007, 09:24 AM | |
My servers seem to be back online
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| Posted by alankru, 05-09-2007, 09:52 AM | |
Do you mind me asking what your address is please?
...because mine is still offline.
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| Posted by LP560, 05-09-2007, 10:11 AM | |
Sent you a PM
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| Posted by PEAK-Bobby, 05-09-2007, 10:50 AM | |
My server with ntouch is running now, but was down until 6:00am pacific this morning.
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| Posted by alankru, 05-09-2007, 10:53 AM | |
Thanks mate!
Here's a little clue as to what might have happened: my server was either rebooted or turned off (I think it was turned off seeing as mine was online later than other people's servers).
I wonder if we will get an explaination...normally we don't.
Has anyone else seen through their uptime report that it is different?
I am also getting an I/O error on my /tmp/mysql.sock (although the forums are working-so it seems alright) which makes me think that the power was unexpectedly cut perhaps?
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| Posted by PEAK-Bobby, 05-09-2007, 10:54 AM | |
Ntouch needs to move their servers into the data center next door to them called, waterloodatafortress.com
From what I heard, Gerald the owner of ntouch has been in communications with waterloodatafortress but has yet to come to a decision to move. WDF has had ZERO downtime in 4 years, and their location is much more prepared for outages then ntouch's current location.
if you want to do more, email gerald@ntouch.ca pleading that he moves his operation to waterloodatafortress
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| Posted by alankru, 05-09-2007, 10:57 AM | |
What is ntouch's current location? I thought it was their own?
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| Posted by LP560, 05-09-2007, 11:26 AM | |
I received an email from them last month saying they will be relocating servers (happened several weeks ago). Don’t know if that was it, or if they were moving to another part of the DC. Whichever way it was, it was the wrong thing to do, since then the network has been unreliable.
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| Posted by PEAK-Bobby, 05-09-2007, 11:28 AM | |
ntouch does have a small data center in the business district of waterloo, but its inadaquit to service the amount of volume they are receiving. Their power system is shotty and their service time is terrible. So if you emailed gerald asking him to move his operation to waterloodatafortress.com then they will have 100% uptime and great support.
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| Posted by PEAK-Bobby, 05-09-2007, 11:30 AM | |
They moved in the same dc they were in. They need to move to waterloodatafortress, their uptime is amazing ZERO downtime in 4 years last checked.
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| Posted by alankru, 05-09-2007, 11:35 AM | |
Yeah, that's been and gone now about 3 weeks ago. Ever since that move (and my customers agree with me) the page load time has been terrible (intermittant though) and the uptime has been indescribable. Packet loss has been kind of bad as well.
Do you receive good prompt replies from ntouch? Mine take a minimum of a day to be replied to if I am lucky. I have had some tickets open for over 10 days. I would be interested to know what your experience is of their support.
Do they have a name for this DC that they are currently in? Somewhere to look it up and see what the facilities are? I've been asking for some details for ages..
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| Posted by LP560, 05-09-2007, 11:58 AM | |
Servers down again, anyone else got server problems?
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| Posted by alankru, 05-09-2007, 12:06 PM | |
Not yet, but then your server came online before mine...
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| Posted by LP560, 05-09-2007, 01:00 PM | |
I dont know why yours is online and mine isn’t!
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| Posted by PEAK-Bobby, 05-09-2007, 03:11 PM | |
If you want some more answers, you can try calling this guy Miro from waterloodatafortress.com just go to their site and click contact us.
WDF is a larger more powerful datacenter next door to ntouch's small dinky dc. tell
Miro that you want ntouch to get ahold of you, and that you want ntouch to host in WDF data center.
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| Posted by LP560, 05-10-2007, 01:35 PM | |
Received this:
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| Posted by alankru, 05-10-2007, 01:53 PM | |
I was just about to post the same thing!
Hmm...never heard of Jason before.
Well, I hope so. At least I can tell my customers.
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| Posted by PEAK-Bobby, 05-10-2007, 02:49 PM | |
So were suppose to have constant uptime now right?
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| Posted by alankru, 05-10-2007, 06:09 PM | |
Don't get too excited about it. We've all heard it before I am sure..
Their support is pretty superb today though I must say...
Your server came back online then Excel Hosting?
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| Posted by LP560, 05-11-2007, 06:24 AM | |
Yes servers back online, and have been for the past day or so, seem fine.
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| Posted by alankru, 05-12-2007, 09:09 PM | |
It seems a lot better now, I discovered that it was my internet connection that was giving the packet loss. I was mistaken. I haven't got any packet loss to one of my sites.
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| Posted by LP560, 05-22-2007, 02:05 PM | |
My servers down again, anyone else got any problems?
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| Posted by alankru, 05-22-2007, 02:13 PM | |
Yep. Started with packets obviously getting lost (as port scan failure reports started coming through to me) and then the network went. It's how it usually goes. Nothing new for ntouch eh? It's been half an hour now.
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| Posted by PEAK-Bobby, 05-22-2007, 03:11 PM | |
Yup, my server is down with them too. It's been since 10:45am pacific my monitoring system says. And now its 12:12 pacific.
Not sure whats going on, its just not right. I can't even open a support ticket on their site, they really need to step it up!
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| Posted by PEAK-Bobby, 05-22-2007, 03:13 PM | |
My server just came back online, apache status say's it never went down.... The network is crap over there.
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| Posted by alankru, 05-22-2007, 03:28 PM | |
It isn't the only thing which is crap "over there".
Which one of us is going to do the complaining for the 1hour 50 minutes downtime? I haven't been getting replies to my tickets recently for 4 days (still unanswered).
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| Posted by PEAK-Bobby, 05-22-2007, 10:32 PM | |
I emailed gerald and really asked him to move to the Waterloo Data Fortress data center thats next door, their uptime is 100%.
You can talk to Miro www.waterloodatafortress.com
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| Posted by alankru, 05-25-2007, 03:21 PM | |
What good will that do? They don't listen, and you only get a reply if you are lucky.
Anyway, port scan failures once again and now the network is off.
Back online now.
Last edited by alankru; 05-25-2007 at 03:27 PM.
Reason: back online
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| Posted by PEAK-Bobby, 05-25-2007, 03:28 PM | |
Yea I just had the same issue, their network is the worst I've ever seen. Please email gerald@ntouch.ca begging him to move our servers to the Waterloo Data Fortress facilities next door to ntouch. They have a much better network with 100% uptime for 4 years.
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| Posted by alankru, 05-25-2007, 03:30 PM | |
I'll say it again, what's the point? I did it like you originally asked...no reply. They don't reply.
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| Posted by PEAK-Bobby, 05-26-2007, 11:20 AM | |
I got a reply, they said they are moving servers over as we speak. I don't know what's going to happen if they are moving all or just some. I would really like to see ntouch have a better website and offer live or phone support.
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| Posted by alankru, 05-26-2007, 11:44 AM | |
I don't really know if I believe that. They would have sent a message round...I wonder if they are just telling you what you want to hear.
Can you confirm it with Miro?
They do have live support...but they never use it.
They do have phone support...but it is always answerphone.
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| Posted by LP560, 06-01-2007, 05:43 AM | |
Has anyone else noticed that the network is running slow, I have over 2 second pings!
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| Posted by alankru, 06-02-2007, 07:36 AM | |
Well, I did get 1 port scan failure about 11:25, so maybe...
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| Posted by alankru, 06-02-2007, 04:16 PM | |
Well, I am having issues with my server right now. I've just had a resource monitor report saying that apache had gone to 339 processes. At the same time, the network was then down for a few minutes (is still very slow and up and down). What's more, the ntouch website no longer exists?
Anyone else getting this?
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| Posted by LP560, 06-02-2007, 04:37 PM | |
Got the same problem apart from my server is overheating. Cant contact them, dont know what to do!
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| Posted by alankru, 06-02-2007, 04:41 PM | |
Try emailing support, using this address (support on a different server): http://www.orders.ntouch.ca/support/ or phone the number on the whois lookup.
My server had a spike as well when the amount of apache processes went up, but it is ok now. That fact + the network being erratic + the website missing makes me wonder if they are being attacked? Saying that though, my website hosted on the same server as the ntouch website is still intact.
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| Posted by PEAK-Bobby, 06-03-2007, 12:52 AM | |
I have pulled my sites away from ntouch I still own a box there and yea it was down or slow today.
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| Posted by PEAK-Bobby, 06-03-2007, 08:55 PM | |
ntouch is down again all day today, has anyone got a hold of Gerald? Or any support members of ntouch?
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| Posted by LP560, 06-03-2007, 08:57 PM | |
Tried emailing Gerald, email bounced.
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| Posted by PEAK-Bobby, 06-04-2007, 02:49 AM | |
This is really said, their site is down, but their support is up and they do not respond. Their servers are down except for a friend of mine who has one at ntouch thats up.
I can't wait to hear what is going on.
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| Posted by alankru, 06-04-2007, 07:23 AM | |
I think they have been attacked. The 404 error page has now been changed and provides very minimal info on it. They have removed the apache version for example. It would appear that it is an attempt to perhaps secure the server? However, my website on the same server as the ntouch website is still fine. It would also explain the disruptions in the network and the fact that all pings are now blocked.
When emailing support, does it bounce?
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| Posted by LP560, 06-04-2007, 07:28 AM | |
I've tried emailing them but the emails bounce, so they probably don’t know that they have support tickets open.
Some of my tickets have been open for over a week. They should at least tell us what’s going on.
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| Posted by alankru, 06-04-2007, 02:43 PM | |
Well, that's nothing abnormal for the tickets to be open that long. I can email support without it getting bounced, but not Gerald like you say. It is all a bit worrying if you ask me...
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| Posted by PEAK-Bobby, 06-05-2007, 01:43 AM | |
My server is still down with them, but my friends thats hosted there isn't. I have yet to get any replies from anyone at ntouch.
What is going on, has anyone got ahold of anyone there?
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| Posted by LP560, 06-05-2007, 04:28 AM | |
I have a dedicated server with them which is online.
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| Posted by alankru, 06-05-2007, 06:35 AM | |
No, I am afraid not. I have tried phoning them but I can't get anywhere, but that may be a problem with the cheap telephone operator I was going through. I haven't tried it with straight BT.
Me too.
Where have you all moved to now for your dedicated servers?
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| Posted by LP560, 06-05-2007, 06:40 AM | |
I'm currently in the process of moving to managemybox.com. They have an offer on WHT which has doubled the memory to 2GB.
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| Posted by PEAK-Bobby, 06-05-2007, 02:03 PM | |
So am I the only one with my server down?
and managemybox.com looks good, but I don't think i'll ever purchase from another company without a 1888 or working phone number.
I am with LayeredTech and really happy, DualCore 2gb Paid in advance and saved alot.
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| Posted by alankru, 06-05-2007, 02:26 PM | |
It seems like it I'm afraid.
I presume you got one of those specials at Layeredtech?
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| Posted by LP560, 06-05-2007, 03:09 PM | |
I was with LayeredTech, was going ok-ish until I received a BW bill for over $1100. They would not provide any proof, my mrtg graph showed 600gb bandwidth usage, was on a 1500gb package.
Then went with ntouch, now have this problem. I recommend managemybox.com even though I dont have the server yet. They have all sorts in the service area, mrtg graphs, reboots, add ips, outage alerts, server restores, ptr management. Their current support is very good, at least they reply!!
http://www.managemyservices.com/images/ccc/main.gif
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| Posted by PEAK-Bobby, 06-05-2007, 06:13 PM | |
Yea, they reply until you have an issue they don't want to help with hehe. Joke.
I'm sure their great, but I paid quarterly for my LayeredTech and so far I am happy. Even though they act like jerks when you open a support ticket asking for help on something. "Their response is, we do not manage servers at all"
I am happy that atleast they have a contact number that they answer. And their uptime is great.
Any way I can get intouch with ntouch? Can someone ask about my ip ?
216.16.246.246
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| Posted by LP560, 06-05-2007, 06:41 PM | |
That brings back memory’s!!
Ntouch are not replying to emails or tickets, I cant ping the network either for some reason.
I would suggest everyone moves from ntouch before they pull the plug, if you can!
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| Posted by PEAK-Bobby, 06-05-2007, 06:42 PM | |
I moved a few accounts, and was planning on moving the rest. But then they went down.
Atleast you can connect to your server, I can't!
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| Posted by Tinkleondabeach, 06-06-2007, 04:46 PM | |
The servers were slow on the 2nd, and today I had 1-2 hours of downtime. I had to manage a reseller earlier today, and realized I cannot login to WHM as root. Something must be up unless I got hacked..
And thanks for posting managemybox.com. I am sure to switch to that if my server is still unstable.
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| Posted by LP560, 06-06-2007, 05:03 PM | |
I recommend managemybox.com, I have transferred all my accounts over. The server is very fast, there are loads of options, the network is also so much better!
Get away from ntouch before its too late, thats my advice.
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| Posted by Tinkleondabeach, 06-07-2007, 01:05 AM | |
Are your root passwords still working on nTouch?
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| Posted by LP560, 06-07-2007, 04:44 AM | |
Yes, mine are.
Ntouch have not billed me for last month for some reason or this month!
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| Posted by PEAK-Bobby, 06-07-2007, 04:33 PM | |
Hey, don't knock free servers hehe.
Yea, my server finally came back online from ntouch today, I moved the last few customers to our Dallas LayeredTech location.
ntouch really dropped the ball, and I think they are out of business.
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| Posted by LP560, 06-07-2007, 04:36 PM | |
Well their sites back online!
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| Posted by PEAK-Bobby, 06-07-2007, 04:50 PM | |
Ntouch.ca Network, was suspended due to allowing clients to host PHISHING sites on their clients servers.
So please check your server for phishing or fraudulent websites.
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| Posted by alankru, 06-08-2007, 07:32 AM | |
Where do you get that information from?
Because it doesn't sound true at all. Yes, your server maybe, but not the network because everyone else's server was working fine. What's more, ISPs don't just disconnect the whole IP address range, they just block the offending server IP. I know that from experience.
ntouch.ca's website was hacked or something I reckon, but the strange thing is, that my account on the same server remained intact and online.
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| Posted by David, 06-08-2007, 11:25 AM | |
Clutchhost,
Throughout this entire thread you've been going on about the Waterloo Datafortress & now you're stating that Ntouch is down as a result of phishing?
Just where are you pulling all of this information -- I understand that you probably just have "their" best interests in mind but if they wanted to change facilities they would have done so.
Performing a migration to another facility while they're having all this downtime probably is not the best of ideas. It would only add to the pressure on their clients with an IP network change. It would be painful to say the least.
I can understand your frustrations but 'petitioning' to wht to e-mail him to move is just silly. He'll do what's best for his company, I hope. That doesn't necessarily mean just up and moving though.
They have a lease & probably quite a few things keeping them in the current situation. It's not just something you can walk out of.
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| Posted by PEAK-Bobby, 06-08-2007, 03:46 PM | |
You have no idea what you are talking about, I have spoken to the owner of Ntouch and the owner of WaterlooData, both said they have been working on an arrangement to move ntouch facility into the waterloo center.
I have no idea if it happened or not, but the only thing I heard from Miro at Waterloo Data is, you should request Gerald the owner of ntouch to move your servers into our facility since waterloo has great uptime and premier bandwidth connection.
End of story.
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| Posted by David, 06-08-2007, 06:39 PM | |
Yes, well of course the owner of the facility would tell you that much He's obviously going to get a lot of money from it.
Ntouch probably hasn't performed the move for a number of reasons. Sending a hundred little "petitions" isn't going to speed things up. If the service isn't satisfactory leave.
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| Posted by LP560, 06-24-2007, 03:42 PM | |
Interested on how everyone’s getting on with ntouch, I cancelled my server but they haven’t got back to me, are they still in business?
Checked their site and all you get is a fedora test page!
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| Posted by PEAK-Bobby, 06-24-2007, 03:48 PM | |
This is an email I received from them on 6/20/07
It appears they have gone out of business, as I pretty much expected from a company selling P4 3.0ghz for $350 a year.
Demand your money back if you paid in full.
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| Posted by alankru, 06-24-2007, 03:59 PM | |
What? This was never emailed to me. Where did you get that from? Who sent you that? because no, I can't connect to my server as it has been down since Saturday last week.
If I had known about that on the 20th, it would have helped alot...
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| Posted by PEAK-Bobby, 06-24-2007, 04:08 PM | |
That email came from sales@ntouch.ca to emails users@ntouch.ca which I believe is their mass email account.
me and another ntouch member I know received it. I do not know why you haven't, are you a dedicated server customer or a shared hosting customer?
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| Posted by alankru, 06-24-2007, 04:16 PM | |
Dedicated. I normally get them!
I've been emailing them constantly with no reply.
Last edited by alankru; 06-24-2007 at 04:20 PM.
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| Posted by LP560, 06-25-2007, 05:53 AM | |
I have a dedicated but never received an email. Been with ntouch for 2-3 years never expected that one! Just glad I got out in time.
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| Posted by diwaker, 06-25-2007, 12:16 PM | |
i also had a server with them me too came out on time after the day when they had a full day(canada night) long down time.
but i never expected that they will be out of market coz i m seeing them in market from last 2-3 years and also amazed that why not any company takes over them or why not he soldout his company to some good reputed company may be i think he lost lots of clients due to huge downtimes due to his network problems.
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| Posted by alankru, 06-26-2007, 08:42 AM | |
Yes, but I spoke to Miro on the phone and he proposed far better cost saving facilities to him. I think that Gerald doesn't have the staff to run it perhaps.
Anyway, the site's gone now so I doubt there is any chance of any moneyback.
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| Posted by diwaker, 06-26-2007, 08:46 AM | |
yes the all ips allocated to ntouch is also gone Gerald's Ntouch.ca is now HISTORY i don think he will came back again in future.
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