| Posted by biTe, 11-05-2006, 09:00 AM | |
I have a backup account hosted with them internap and its down. Their website turnkeyresellers.com is also down.
Traceroute at dnsstuff.com could not determine the IP for turnkeyresellers. Strange I thought.
Anyone else down?
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| Posted by BeZazz, 11-05-2006, 09:39 AM | |
i was but it appears to be up now, i noticed it was down around 3 and half hours ago
EDIT: i take that back the server appears to be back up but not HTTP
EDIT2: all seems fine now
Last edited by BeZazz; 11-05-2006 at 09:53 AM.
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| Posted by biTe, 11-05-2006, 11:46 AM | |
yes it is back up.. thx
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| Posted by desker, 11-06-2006, 11:08 PM | |
its up now but FTP is still out. no replies for a few days from them.
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| Posted by BeZazz, 11-06-2006, 11:51 PM | |
i never noticed that ftp is down(i hope none of my clients do lol), yer i havnt had a reply to a ticket i opened 2 days ago, my ticket wasnt a support request tho
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| Posted by desker, 11-06-2006, 11:53 PM | |
my clients are jumping and they haven't restart ftp service yet -sigh-
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| Posted by BeZazz, 11-06-2006, 11:55 PM | |
i just submitted a ticket about ftp
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| Posted by desker, 11-07-2006, 01:25 AM | |
looks like i gotta look for alternative measures in case turnkeyreseller is completely gone.
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| Posted by BeZazz, 11-07-2006, 02:33 AM | |
yes it is a bit worrying that support tickets havnt been replied to in days
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| Posted by desker, 11-07-2006, 02:40 AM | |
yeah mate. im still in the midst of looking for another reseller just in case.
problem is the clients migration from one host to another. wonder if this could be executed smoothly.
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| Posted by BeZazz, 11-07-2006, 02:45 AM | |
you would just have to do manual backups of the accounts and get the admin of the new server to install them
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| Posted by BeZazz, 11-07-2006, 09:19 AM | |
all is fine now with the server and tickets have been replied to and a reason provided for the delay which was personal so i wont post it here
i can say i was starting have doubts about turnkeyresellers but those doubts are gone now
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| Posted by desker, 11-07-2006, 09:46 AM | |
yeah i got the news. all's ok now
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| Posted by carolinahosting, 11-08-2006, 12:42 PM | |
Guys,
Sorry about that. I rebooted the server when it was not responsive on Sunday then had a friend restart apache. I was without internet for several days due to a death in my family. The monitor I have only monitores apache. What I may do is assign a couple of resellers the ability to restart services in the event a service fails where I am unavailable. Again, sorry for the downtime as it was not planned.
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| Posted by BeZazz, 11-17-2006, 07:45 AM | |
the server has been under load for a few hours now
i cant even get http://turnkeyresellers.com/ to load
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| Posted by desker, 11-17-2006, 07:54 AM | |
yup same problem here. all clients cant load either.
havent got a reply yet.
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| Posted by BeZazz, 11-17-2006, 07:59 AM | |
i sent an email to support a couple of hours ago and i am yet to hear back
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| Posted by desker, 11-17-2006, 08:03 AM | |
i think its another outage again *sigh*
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| Posted by BeZazz, 11-17-2006, 08:10 AM | |
it is starting to get to often, previous times i have lost clients...i hope i dont this time
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| Posted by desker, 11-17-2006, 08:13 AM | |
my clients are still loyal - so far. and btw his yahoo mail is disable or no longer in use.
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| Posted by BeZazz, 11-17-2006, 09:12 AM | |
has this been done?
if so is there anyway we can contact any of these guys/gals?
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| Posted by desker, 11-17-2006, 09:14 AM | |
i have also tried his blurstorm email - no reply yet.
i have also offer to restart service for him but no news yet.
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| Posted by BeZazz, 11-17-2006, 09:25 AM | |
@ desker do you live in the US (i live in australia) if so have you tried calling the phone number in the whois details?
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| Posted by desker, 11-17-2006, 10:00 AM | |
http seems ok now
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| Posted by BeZazz, 11-17-2006, 10:08 AM | |
the load is still up and down but yes http is currently working
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| Posted by BeZazz, 11-17-2006, 10:20 PM | |
i still havnt had a reply to my support ticket and http is currently down/underload once again
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| Posted by BeZazz, 11-20-2006, 05:42 AM | |
http is down/under so much load it isnt responding again :/
EDIT: i just found http://www.webhostingtalk.com/showth...40#post4211440 ....
Last edited by BeZazz; 11-20-2006 at 05:52 AM.
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| Posted by desker, 11-20-2006, 07:20 AM | |
oh no not again!!!
anybody contacted them ???
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| Posted by BeZazz, 11-20-2006, 07:50 AM | |
i havnt got a reply to the support ticket i lodged last time (3 or so days ago)
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| Posted by desker, 11-20-2006, 07:59 AM | |
he responding at las
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| Posted by carolinahosting, 11-20-2006, 01:35 PM | |
Sorry guys, the issue was due to a user abusing the apache server. That user has been permently suspended. I also also added the two of you restart abilities in WHM. As far as the load, we run a nightly backup. The backup is mission critical to complete and is done in the night hours of the US. I understand that is prime time for your country but I feel the backup's have to be done nightly to protect everybody's data. If any of you wishes to monitor the load at night give me the numbers you are seing. I could take larger sites off the nightly backup and run those weekly only as a solution. To monitor the load you can see it on my main page.
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| Posted by BeZazz, 11-20-2006, 08:25 PM | |
ok thanks for that well i spose if i can retsart a failed service i wont be such a thorn in your side lol
with the server load and http unresponsive if the account was just suspended it is possible that backups and user abusing the apache server together were causeing the load problems and they wont be an issue now
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| Posted by mripguru, 11-20-2006, 10:40 PM | |
Isn't there more than 1 person at the helm of Turnkey Resellers?
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| Posted by carolinahosting, 11-21-2006, 12:43 AM | |
It is possible that the person (actually 2) were sending UPD floods more then likely downlevel programs as phpbb, etc. So, these events were happening at night along with the backup. Let me know how the load runs tonight and that will determin if any further action is needed. Turnkey is primarly ran by myself. It is a small company with not a lot of users.
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| Posted by BeZazz, 11-21-2006, 12:58 AM | |
ok mate
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