Knowledgebase
TotalChoiceHosting Outage
| Posted by JenniH, 11-17-2006, 03:35 AM | |
Does anyone have any offline contact details for TotalChoice? Everything seems to be dead there:
Alerta:
Time (US/Eastern) Checked From Result KBytes Secs Kbps
11/17/2006 02:29:15 Chicago USA Error N/A 30.11 N/A
11/17/2006 02:29:15 Atlanta USA Error N/A 30.04 N/A
11/17/2006 02:29:15 Frankfurt GERMANY Error N/A 30.00 N/A
11/17/2006 02:29:15 Orlando USA Error N/A 30.06 N/A
11/17/2006 02:29:15 Oklahoma City USA Error N/A 30.09 N/A
11/17/2006 02:29:15 London UK Error N/A 30.15 N/A
Traceroute:
Hop T1 T2 T3 Best Graph IP Hostname Dist TTL Ctry Time
1 1 0 0 0.6 ms
66.36.240.2 AS14361
HOPONE-DCA c-vl102-d1.acc.dca2.hopone.net. 255 US Unix: 7:29:17.777
2 1 0 0 0.8 ms [+0ms]
66.36.224.248 AS0
IANA-RSVD-0 gec3.core1.dca2.hopone.net. 0 miles [+0] 254 US Unknown: 81b66a8e
3 1 1 14 1.5 ms [+0ms]
66.36.224.189 AS0
IANA-RSVD-0 ge-4-2-125.car2.washington1.level3.net. 0 miles [+0] 253 US Unix: 7:28:49.769
4 1 1 2 1.5 ms [+0ms]
4.68.121.97 AS3356
Level3 ae-2-54.bbr2.washington1.level3.net. 0 miles [+0] 251 US Unix: 7:28:49.793
5 46 40 * 40 ms [+38ms]
64.159.1.113 AS3356
Level3 ae-0-0.bbr1.denver1.level3.net. 0 miles [+0] 246 US Unix: 7:28:49.888
6 40 40 40 40 ms [+0ms]
4.68.107.3 AS3356
Level3 ge-6-0.hsa1.denver1.level3.net. 0 miles [+0] 249 US Unix: 7:28:50. 43
7 72 40 40 40 ms [+0ms]
4.79.80.14 AS3356
Level3 unknown.level3.net 0 miles [+0] 248 US Unix: 7:28:50. 4
8 61 43 43 43 ms [+3ms]
208.42.224.113 AS29863
DATA393 core-a.v32.ge-4-5.level3.edge3.data393.net. 0 miles [+0] 242 US Unix: 7:28:50. 32
9 45 66 47 43 ms [+0ms]
208.42.224.42 AS29863
DATA393 rtr-dc-dist-a.v12.colo.data393.net. 0 miles [+0] 241 US Unix: 7:28:50. 65
10 77 43 45 43 ms [+0ms]
208.42.236.182 AS29863
DATA393 ge-0-3-89.denver.wehostwebsites.com. 0 miles [+0] 241 US Unix: 6:48:54.292
11 * * * 99999 ms [+99999ms]
[Unknown] [Unknown - Firewall did not respond] 0 miles [+0]
12 * * * 99999 ms [+0ms]
[Unknown] [Unknown - Firewall did not respond] 0 miles [+0]
13 * * * 99999 ms [+0ms]
[Unknown] [Unknown - Firewall did not respond] 0 miles [+0]
14 * * * 99999 ms [+0ms]
[Unknown] [Unknown - Firewall did not respond]
[4 hops with no response:
assuming we hit a firewall
that blocks pings] 0 miles
Their site and helpdesk are also down.... so we are totally stuck.
|
| Posted by TotalChoice - Bill, 11-17-2006, 03:39 AM | |
Scheduled Maintenance.
11pm - 3am
You should have gotten an email about this, and it was also posted in our forums.
Upgrades going on with power distribution.
Should be all back online shortly.
|
| Posted by JenniH, 11-17-2006, 03:43 AM | |
Phew.... thanks Bill (esp for being over here online).
We didn't get an email: I'll check our email addresses... probably our fault.
|
| Posted by JenniH, 11-17-2006, 03:47 AM | |
However... our sites just came back up with: "Apache webserver was successfully installed on this website".
I'm not sure how that relates a power. Should I be worried?
|
| Posted by JenniH, 11-17-2006, 04:24 AM | |
Bill: Any progress to report?
Power looks fine, but our server/package seems to be wiped (no WHM and just Cpanel front on the sites). Your status page says it is ok.
|
| Posted by TotalChoice - Bill, 11-17-2006, 05:21 AM | |
We have one server issue atm.
We are working on it.
You can contact me via IM and I would be more than happy to give you a update.
tchgurubill on aim and yahoo
|
| Posted by JenniH, 11-17-2006, 05:22 AM | |
I don't have IM. I'll PM you here.
Jenni
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