| Posted by drig, 09-27-2006, 12:19 AM | |
Hi,
I have a domain registered at okihost (actually godaddy) and need to update the nameservers. Paul has been pretty good with support when I was with him (actually I averaged 5 minute response and about 1 hour resolution). However, I went to the site today and clicked on support and received the following error: "License Error: Key file has expired". Called the 1888 number but it was busy. Also sent him a PM on WHT. Anyone else experiencing the same troubles? Any ideas on contacting him? Thanks.
Edit: www.okihost.com and www.okihelp.com
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| Posted by hmalekib, 09-27-2006, 12:35 AM | |
Looks like they just need to update the kayako license. (key.php)
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| Posted by drig, 09-27-2006, 12:36 AM | |
Anyone have any idea how long its been down? Thanks.
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| Posted by okihost, 09-27-2006, 01:19 AM | |
Hi David,
I purchased and owned license for esupport about a month ago and they never fixed the domain name on the license so I am waiting for them to get back to me to resolve this issue hopefully soon.
I did get your PM and please consider it done.
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| Posted by drig, 09-27-2006, 01:24 AM | |
Paul,
Thank you. You have amazing support even though I am not a hosting customer anymore, just the domain. You will be my first response when people ask where to host their websites. Thanks again and, as always, A+ support.
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| Posted by dannyy, 09-27-2006, 04:15 AM | |
drig, I hope everything will be all right and you'll inform us how everything'll finish anyway.
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| Posted by Cirtex, 09-27-2006, 06:39 AM | |
Yep, Kayako does this trick if your on the monthly leased license, your supportdesk will expire unless you update the key file every month It's better to stick to the yearly or owned in my opinion definitely. Hope kayako will take care of it asap for Okihost.
Cheers
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| Posted by drig, 09-27-2006, 10:02 AM | |
Everything was ok. Paul had my nameservers updated with just a few minutes of PM'ing him on WHT. Okihost has the best support out of all the companies Ive been with (5+). Thanks again Paul!
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