| Posted by McFlibbish, 02-08-2006, 10:01 AM | |
Long outage last night, brief up time, now dead.
Their own domain isn't even responding. (1planhost dot com)
Has the company gone teets up? Anyone know?
EDIT: They no longer answer their phone either - Google cache of their home page
Didn't have a back up since mid-January...
EDIT 2: Got thru on phone. Seems they had a DDoS attack that crushed everything. While I understand that can happen, is it usual to have one bring your entire enterprise down for a whole day? Bad planning?
Last edited by McFlibbish; 02-08-2006 at 10:10 AM.
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| Posted by WebWeavers, 02-08-2006, 12:02 PM | |
I assure you that with 10 years of providing quality Windows hosting services we have not gone anywhere and this issue is very temporary and our phone lines are indeed being answered.
Starting at 8:15 pm Eastern last night (Feb 7, 2006), our upstream provider experienced a major Distributed Denial of Service attack against one of it's major customers. They were able to reroute the massive traffic for a short while. Then again at approximately 1:30 am the DDOS started a different traffic pattern and yet again our upstream provider was able to isolate and stop it.
However, this morning Feb 8, 2006 at 5:15 am Eastern, the DDOS changed patterns yet again but this time with so much force that it affected not only our provider but also MCI and AT&T provider routes in Atlanta. Those routes according to our upstream have been re-enabled and are now flowing good traffic again.
We do not have a good accurate time frame of when this DDOS issue will end. Anyone who has gone through one knows it is not a fun ordeal. Internally within our own network we have devices employed to thwart such attacks into a blackhole but unfortunately this is issue is not with us but our upstream provider.
We will attempt to keep this thread updated as time permits and appreciate your understanding and patience. Customers of 1PlanHost.com should check our company web site at http://www.webweaversinternet.com/network.aspx for updates.
Thank you,
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| Posted by McFlibbish, 02-08-2006, 02:06 PM | |
Thanks for the update.
When I called the phone rang upwards of 40 times before going into a canned "Please call back" message. Just reporting what happened...
My site has had very good uptime and very good response time. My question of if your company had gone out of business stemmed from not only my site going down, but your domain as well. That part was what was disconcerting.
I'm glad that you are still here as I plan to renew my account.
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| Posted by WebWeavers, 02-08-2006, 03:12 PM | |
Thank you for your reply and vote of confidence by renewing. From all indications it appears that our upstream network provider has resolved the issue for now.
Services may be slower than normal for a while due to the rerouting and dropping of key traffic paths from AT&T normally used by our provider but that should improve throught the day as well. Hopefully this DDOS is history but we will not be able to tell until a little while longer. Targeted attacks have a way of poping back up as we saw last night. Again, this attack was not on us but on one of the other major customers of our upstream provider. Unfortunately that attack brought our network down temporarily as well.
Our own web site is hosted within the same network as our customers and that is why you saw it as down as well. We do have a company site set up outside of the network for monitoring and reporting purposes at http://www.webweaversinternet.com
One of the frequent questions we fielded from customers this morning was why do we not have redundant bandwidth providers in place for situations like this. The answer is that our bandwidth network provider does have peering arrangements with several large carriers such as MCI, AT&T, Bell South, WVFiber, and others. Those arrangements in the past have worked extremely well and we expect them to continue to perform well in the future.
However, it is very expensive to provide redundant fail over service on the bandwidth side beyond contracting with a single provider that has multiple peering arrangements and therefore not economically practical for a budget hosting provider. For $99/yr hosting it is extremely difficult to justify nearly double the expense for bandwidth services which is in our area the single largest expense for providing service other than payroll for the staff. It is indeed an area that we have looked into many times but we would have to raise our rates for customers in order to provide that sort of redundant service. Raising rates may be fine for some customers but for many it would not so we would prefer not to go that route.
I am not certain why you had 40 rings and then the canned response other than perhaps it was due to the sheer volume of calls coming in. We have 10 lines coming in for customer service and although the phone system lit up like a Christmas tree this morning with all the calls, when I checked even at the peak that they all were being addressed.
Thank you,
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