| Posted by trustedurl.com, 09-30-2005, 03:30 PM | |
It seems all or part of the datacenter is affected by an outage. I called and they are investigating. Traceroute shows an issue with gtconnect on my end.
More as soon as I know.
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| Posted by wheimeng, 09-30-2005, 03:31 PM | |
Yes, it is network issue, our Cyberwurx server is down too. Whenever my server is down, I check your servers
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| Posted by trustedurl.com, 09-30-2005, 03:34 PM | |
Yes, I spoke to the guys at the datacenter and they are working to resolve this ASAP.
My traceroute :
1-3 removed
4 h64-187-28-225.gtconnect.net (64.187.28.225) 1.999 ms 1.910 ms 1.923 ms
5 * h64-187-28-225.gtconnect.net (64.187.28.225) 1.585 ms !N *
6 * * *
7 * * h64-187-28-225.gtconnect.net (64.187.28.225) 1.631 ms !N
8 * * *
9 * * *
10 h64-187-28-225.gtconnect.net (64.187.28.225) 2.706 ms !N * *
11 * * *
12 * * *
13 * * *
14 h64-187-28-225.gtconnect.net (64.187.28.225) 1.955 ms !N * 1.479 ms !N
Seems like gtconnect is doing something funky on my end...
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| Posted by runes911, 09-30-2005, 03:34 PM | |
Wow I was wondering why I was getting crazy traceroutes. Never made it past the 2nd hop.
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| Posted by wheimeng, 09-30-2005, 03:36 PM | |
2. 10.1.4.5 1% 436 440 0 0 0 26
3. 216.39.69.237 1% 438 440 0 0 11 529
4. ???
From Savvis too.
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| Posted by trustedurl.com, 09-30-2005, 03:37 PM | |
Quickpacket mentions that the datacenter's router is problematic.
I trust the datacenter to resolve this quickly though.
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| Posted by Rax, 09-30-2005, 03:42 PM | |
Weird. I get
3 15 ms 14 ms 13 ms 12.244.87.177
4 18 ms 19 ms 16 ms 12.118.112.5
5 24 ms 26 ms 24 ms tbr2-p012401.dtrmi.ip.att.net [12.123.139.57]
6 24 ms 27 ms 25 ms tbr2-cl1.cgcil.ip.att.net [12.122.10.134]
7 27 ms 21 ms 22 ms ggr2-p3120.cgcil.ip.att.net [12.123.6.69]
8 24 ms 23 ms 32 ms att-gw.chi.verio.net [192.205.32.194]
9 22 ms 22 ms 21 ms ge-0-3-0.r02.chcgil06.us.bb.verio.net [129.250.2.121]
10 25 ms 27 ms 24 ms p4-0.grouptelecom.chcgil06.us.bb.verio.net [129.250.10.98]
11 36 ms 35 ms 32 ms POS0-0.WANA-TOROON.IP.GROUPTELECOM.NET [66.59.19
1.81]
12 40 ms 36 ms 36 ms h64-187-28-225.gtconnect.net [64.187.28.225]
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| Posted by trustedurl.com, 09-30-2005, 03:43 PM | |
Just a though... please try to minimize calls to the datacenter... they are aware of it and I'd rather have them all work on the issue, then to answer calls...
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| Posted by domotre, 09-30-2005, 03:45 PM | |
is it a Ddos Attack ?
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| Posted by Rax, 09-30-2005, 03:45 PM | |
This could be an expensive outage for them.
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| Posted by douglashanna, 09-30-2005, 03:47 PM | |
I was wondering why everything was down, thanks DH. Maybe you should get a backup web site in a different datacenter or with another host?
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| Posted by trustedurl.com, 09-30-2005, 03:47 PM | |
Rax, you're in a different location... you'd get a different route...
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| Posted by trustedurl.com, 09-30-2005, 03:49 PM | |
douglash, idologic.info the 90 second post delay is annoying!
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| Posted by BitterSweet, 09-30-2005, 03:53 PM | |
I was wondering what was up, good I thought of checking WHM
Thanks DH!
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| Posted by trustedurl.com, 09-30-2005, 03:53 PM | |
Not sure, quickpacket posted that it was an issue with a router... I'm sure they'll let us know what it was...
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| Posted by PostiniWholesaler, 09-30-2005, 04:02 PM | |
we're back up.
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| Posted by trustedurl.com, 09-30-2005, 04:03 PM | |
yes, thanks baumer It's confirmed. I'll post on our forums the details when I have them all.
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| Posted by douglashanna, 09-30-2005, 04:09 PM | |
Thanks DH. My site is backup and working now. Ya.
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| Posted by BitterSweet, 09-30-2005, 04:10 PM | |
thanks! You guys are amazing
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| Posted by trustedurl.com, 09-30-2005, 04:12 PM | |
Credit to the guys in the datacenter... I'm sure they got swamped by calls AND fixed the problem at the same time. I will post on our forums the full disclosure when I have all the details.
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| Posted by Justin, 09-30-2005, 04:29 PM | |
When I had rung them up the tech who answered stated he was simply manning the phones while the other technician(s) were working on the router/equipment. Definitely helps when you have techs who know what they're doing and choose to divide up a task to both solve the problem and keep people informed at the same time
@ cyberwurx. Now I know why they're so good at fixing things.
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| Posted by trustedurl.com, 09-30-2005, 04:33 PM | |
Yes, they know what they're doing.... that's why we chose and love to do business with them!
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