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iRacks Network Outage (IRDC1) [14-MAR-05]
| Posted by a.harris, 03-14-2005, 12:02 PM | |
Network: IRDC1 (Redbus Interhouse)
Date: 14th March 2005
Downtime: 15:15 - ONGOING, CEST (+1 UTC/GMT)
Reason: Switching Infrastructure
Outage Length: ONGOING
Resolution: WORK IN PROGRESS
Please note this outage only effects customers in IRDC1 and not IRDC2.
Thread will be updated upon completition of necessary work and resolution of outage.
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| Posted by a.harris, 03-14-2005, 01:06 PM | |
Update:
It has been confirmed that the outage has only effected customers in:
CABINET-A
ROW-1
and
CABINET-B
ROW-1
at IRDC1.
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We have isolated the issue to a faulty power circuit. Redbus Interhouse and ourselves are working to resolve the fault in next 20-30 minutes.
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| Posted by a.harris, 03-14-2005, 01:10 PM | |
Update:
It has been confirmed that the outage has only effected customers in:
CABINET-A
ROW-1
at IRDC1
----------------------------------
That is to say, customers in CABINET-B of ROW-1 were not effected., the backup power source had successfully taken over for those customers.
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| Posted by a.harris, 03-14-2005, 01:28 PM | |
Update:
Power has been restored to all affected customers.
Colocation customers receiving a Power SLA should follow the steps provided in Schedule 3 of their contract to receive compensation for the downtime.
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