| Posted by shackrat, 03-01-2005, 12:49 PM | |
I was one of the unlucky ones who purchased a server from Calhost Communications (http://www.calhost.com), despite many communication failures with their support folks I decided to keep the server I ordered.
I have had several outages in the three weeks I've been with them, but this latest one really hurts. I've been down over 12 hours now because of a negligent act on their part. Last night around midnight, I e-mailed them an hour after I lost communication with my server. I received a response at 3am saying my server was being moved, and I would need to give them my root password so they can change my ip addresses. Change my IP's? WTF?? What ever happened to prior notification?
I supplied the information several hours ago, and still no response. Now their own site doesn't come up and e-mails are bouncing back as unresolvable. Did these guys just drop off of the face of the earth?
Anyone else have a calhost server experiencing any problems?
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| Posted by Lubby, 03-01-2005, 01:55 PM | |
Their site is down for me as well. I did a whois search on the domain and their is a phone number you may want to call here - http://dnsstuff.com/tools/whois.ch?ip=calhost.com
Hope this helps, good luck!
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| Posted by FNetwork, 03-01-2005, 01:58 PM | |
Good luck man hope you get your server or your money back :/
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| Posted by shackrat, 03-01-2005, 03:45 PM | |
I just spoke with the owner of Calhost, Adam Lawson who apologized for the downtime and explained the what happened. They had been planning on moving to a different facility and had to move up their schedule at the last minute.
Apparently some people didn't receive their notification e-mail that they sent out at the last minute. While the whole situation does not make me happy, at least it is being resolved. The server running their site will be brought online soon.
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| Posted by dollar, 03-01-2005, 07:13 PM | |
I did recieve notification and everything. For those who didn't shoot me a PM and I will send you a copy of the E-mail. My machines were only down around 2 and a half hours or so.
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| Posted by RackMasters5, 03-02-2005, 01:40 AM | |
Cal Host is moving again? They went from being managed.com resellers (claimed colo) to a new "facility" that was supposed to be perfect, and there moving again? Beware of Cal Host. One thing is you can always call the owner, who might lie about some things (such as "We dont accept pay pal anymore and need your credit card information", and so on, but he was always around which was nice.
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| Posted by dollar, 03-02-2005, 04:15 AM | |
Not moving, still in Raging wire datacenter, moved to a new cage with double the bandwidth providers.
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| Posted by AQORN-Adam, 03-02-2005, 09:01 PM | |
Yes, we used to have just ATT, UUNET and Sprint. That was alright, but we improved on that with bandwidth consisting of a BGP mix using the following transit carriers:
ATT
UUNET
Sprint
Qwest
Williams
OnFiber
UFO
Nice to see you still following us around, JB.
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| Posted by concept, 03-03-2005, 02:47 AM | |
Our test box with them has been down 14 hours, they sent out an email giving like 8 hours notice of the move on monday. We went down for about 6 hours tuesday morning, then again today for 14 hours and counting. Needless to say this has been a freaking joke.
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| Posted by dollar, 03-03-2005, 03:00 AM | |
My machines are all up and running fine, placying CS:CZ on one of them just a few minutes ago, but directadmin needs its license IPs updated to the new ones =/
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| Posted by AQORN-Adam, 03-03-2005, 04:54 AM | |
Justadollar, check your email.
Fusion, I talked to them and they thought your email was old and already taken care of - with all the old emails that piled up and delivered at the same time new ones were coming in (right after DNS propagated), some recent emails were mixed in as well... Sorry for any confusion.
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| Posted by dollar, 03-03-2005, 10:02 AM | |
DA is back up and running, enjoying the new providers as well.
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